Customer Ratings & Reviews

I bought it a month ago, fridge works great but I just have 1 complaint. I hope they can modify the door handles. My finger got caught in between the 2 handles when I unconsciously hold the upper part of the lower door while closing it.

Well, I was looking for a simple and reliable refrigerator. French doors and freezer-on-the-bottom types tend to be less reliable overall, so my first decision was a traditional refrigerator with freezer on top. I also chose to have neither ice nor water dispensers. Again, most of them tend to decrease overall reliability, sometimes by a LOT. In the end, I decided to go with this model because: 1) it has a fairly decent capacity; 2) black doors look cool and match the very dark wood of my kitchen cabinets, and 3) the finish is easy to clean. Another thing I like (and I don't know if this is normal now in most refrigerators or not), but mine came with wheels instead of feet. Which means it is easier to move to clean behind , and when it is time to dispose of it (hopefully many, many years from now), it will be a lot easier to move out of the house. For now, I am really happy with this purchase. It is not fancy, it has no special features (no ice maker, no water filter, no wi-fi, nothing..) but as a simple, no-nonsense refrigerator that does not have many points of failure, it certainly seems to fit the bill for what I wanted. I have only had it for a couple of months so the jury is still out on actual reliability. However, removing some of the most common features that tend to cause early failures leaves a fairly simple design that should also be less failure prone. We shall see...

Spacious fridge, with a great layout for all of our food items to be nicely organized

This is a good refrigerator. It has plenty of space and it cools and freezes well.

Fits awesome. Looks great in a small space. Hold a lot of items in the Fridge area.

A good size for a small family. Works great. A good replacement in an emergency situation.

I Think it cool and Works good and i would recomend

This is a great Refrigerator!!! I love it. it's fit at lot lot of stuff inside Top and Bottom. Also, that brand is one of the best. I love Whirlpool appliances!!! they really good.

This replaced the same exact fridge- just 17 years older. I was shocked at the difference in quality. Thinner glass shelves. Cheaper screws, door handles, light... you name it. And compared to my 17 year old one this one is loud. How in this age of technology does a product get worse?! They must be squeezing every last penny for profit. Average fridge and it does the job, but I would have rather spent a little more to got better quality.

They went above and beyond my expectations. I couldn't believe they made this happen. Wasn't a fan of best buy before. So I went to give them another try and was totally surprised what happened. So happy with my decision.

Had it about a month now. Working good so far. Nice fridge plenty of space.

Nice refrigerator but the delivery fell short where they installers failed to switch doors to open on the right side and said that they couldn't do that but yet at our end calling customer service. They wanted an additional fee for someone else coming out to do that job!

Bought this to replace our main fridge. We love the spaciousness of it. The drawer that moves is awesome, since you can move it from side to side to fit stuff. The glass is on the thin side, and it’s scary to put anything over 30lbs... though the reviews don’t say a weight limit, google says it should fit about 50lbs. Unlike our old fridge where the glass was thicker.

Whirlpool is a great brand and I bought this fridge sight unseen during their Memorial Day Sale. We had the Best Buy crew delivery, install and haul away our old fridge. Communication during the entire process was excellent and setup and haul away were done quickly but carefully. I love having a new fridge that does not freezer burn everything I place in the freezer. While we have only had the fridge for a couple weeks it is meeting our expectations and we are happy to have a modern fridge that is not from the 80s. The fridge when cooling is nice and quiet. Doors come preinstalled with hinges on right. We switched them to the left side. Works best to have two people do it, but not impossible with one. Make sure to not place sensitive items near the bottom shelf fan. We had eggs freeze by placing them on the bottom shelf. This was to no fault of the fridge as temp is where it should be. Just something we learned the hard way having something newer than our old fridge. Definitely recommend this fridge. Great value for the cost.

Excellent buy on an excellent brand of refrigerator. Works awesome! We love our purchase.

Product has performed as expected. Delivery was quick and installers were respectful of our home. Fridge has fixed shelves throughout unlike our previous unit, so getting some taller bottles in does cause a bit of a problem when the fridge is full. If the shelve were half shelves, could move things around a bit easier. It does get very cold and runs much less than our old unit.

We thought our Whirlpool Imperial Series was failing and it found a new life right after I ordered this one, thinking it was the same, just new version. Terrible mistake, This one feels smaller, very little room to store tall bottles such as chilled wine and such. Cheese compartment is smaller. If move up the bottom tray to get more height underneath we lose the space under the cheese bin. In short it has been a headache to put back what we had in the old fridge. We actually are using some of the old bins to supplement what is missing in the new one. And, as others have mentioned, there is still no light in the freezer compartment which, by the way, also feels smaller than the old one. The dimensions of the whole thing are the same, which was one big reason for me to select this one, so??? I almost forgot that we wanted the door to open on the other side, but good luck with that. You have to do it yourself or pay someone!

A good product at a good price. Its what I expect from Best Buy

good fridge and keep all cold like supposed to.Also convenient.

We are very happy with our new Whirlpool 20.5 cubic foot refrigerator. Temperature is well maintained and is very quiet.