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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3513 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 20.5 Cu. Ft. Top-Freezer Refrigerator, particularly its ample interior size and generous space. The overall performance, price, and decent capacity also receive positive feedback. However, some customers have noted the noise level and the absence of a freezer light as potential drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 3,513 reviews
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my basement as an overflow from the kitchen. Very quiet, no frills fridge that works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great shelf space

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It exceeded our expectations. Shelf space is very flexible for a refrigerator of this size. It fit into our limited space in our kitchen. We have had this refrigerator for almost two months and it keeps everything at proper temperature in both freezer and refrigerator area. We have monitored both with temperature gauge. Salesperson, Steve, at the Cerritos store was very helpful and honored sales price after it went on sale after purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Nice Refrigerator

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Fridge it's large inside, The only problem I am having is getting the ice maker, I ordered it on June 26th & here it is August 29th, so what's up with that? Also, the motor runs a little loud,

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Freezer I like

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been working well in the past few days. Thanks.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Delivers solidly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is very good and roomy fridge. Much better than the Kenmore it replaced. Quiet and plenty of shelves to use.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer light

    Rated 1 out of 5 stars

    BEWARE OF INTOLERABLE NOISE

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After owning a Frigidaire refrigerator for almost 20 years, we needed to purchase another. We decided on this Whirlpool model due to the similar capacity, the misleading high star ratings of this model, the perceived value of the sale price and, what we thought, was a reputable brand. Almost immediately, we were very disappointed overall and had Buyer's remorse with our investment. First, the lack of the adjustability options of the shelving in all compartments left a lot to be desired compared to our old model. Second, although this maybe a minor complaint, there is no light in the freezer. Lastly, the most important negative factor is that there was an annoying, intolerable loud vibrating buzzing noise from this refrigerator that seemed to be running much more than what we were used to. We gave this a couple of weeks to see if maybe the refrigerator compressor had to break in or even if we could get live with noise. After two weeks of what we referred to as mental torture, we decided that dealing with noise was unacceptable. I called Whirlpool and they sent out an "independent" dealer repair service company who told us that this is "normal"? with today's models and the compressors that are installed. We were at our wits end with this explanation. Thank goodness, we contacted Best Buy and we were advised that, being Totaltech Members, we were eligible for 60 day satisfaction guaranteed protection. We are now in the process of exchanging this Whirlpool model for a Frigidaire refrigerator with the hope that the brand that was so reliable before will still give us much satisfaction going forward. Lesson learned here was to notice the number of Poor ratings and how many consumers referred to same issue related to the issues that we have experienced.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, BobG. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Noise level, Space

    Rated 5 out of 5 stars

    quiet and affordable

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet and spacious with affordable price. My wife is happy with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Whirlpool refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems to be running well, It took a little time to get up to temperature but has worked well since then. Ours had 2 dents in it when delivered, one inside and one outside, it still worked so we decided to keep it, and have it discounted. I like that the door holds larger items like gallons of milk.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Size

    Rated 5 out of 5 stars

    Good refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for condo. Delivery men were great. Fits into space and plenty of room for food. Quiet running. Ice maker added.

    I would recommend this to a friend
  • Cons mentioned:
    Door seal

    Rated 5 out of 5 stars

    My New Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my new refrigerator. It really cranks out the ice. I have never had a really good icemaker. So far this one is excellent. The only negative is that you have to be careful that the door is closed. If you just give it a push, it is likely not to close completely.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 4 out of 5 stars

    Good basic fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size is perfect and everything is great. Very happy with purchase

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    HAPPY CAMPER !!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge for the price and a lot more room than you would think. And most important, it's easy to clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    my refrig.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice will recomend too my freinds good price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    new fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery men scratched the side of the fridge before they even brought it in ..I was put on the spot to accept it or not ..I had prepared and needed the fridge .I asked the driver to call so i could renegotiate the price and 100 dollars was removed ,thats great but i was still a bit disappointed

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is OK, does it's job. It is a bit noisier than the 20 year old Kenmore that it replaced. The refrigerator space would be far more useful if it had split shelves.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Works perfectly. Good space to store the food

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly ! Ordered for my garage as a spare one. No noise, perfect for a large family.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Whirlpool Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not like how short it is. Can't slide milk jug around on top shelf because it hits inside light. Like clear shelves and wider shelves is nice. Works well, was noisy for about a week. Would not have chosen if I wasn't in time crunch. But it does work well, just short and wide

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very good refrigerator - I would recommend it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reading the reviews online, I decided this was a good fit for me. I had to have a refrigerator small enough to fit in the door, which this one was. I also was looking for one that had the traditional freezer at the top. This does not have all the toots and whistles, like an ice dispenser, but if you are looking for a plain good quality refrigerator, this will work just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps temperatures consistent. Large freezer and sturdy shelves

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good 2nd Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great second fridge; working as expected. Have always trusted the Whirlpool brand.

    I would recommend this to a friend