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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 1197 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers often highlight the quiet operation, easy accessibility, and ample storage space of the 21.9 Cu. Ft. Bottom-Freezer Refrigerator. Many users particularly appreciate the convenience of the bottom freezer and the overall design of the refrigerator. While there are no significant negative aspects mentioned by customers, some have expressed that it is a good value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 1,197 reviews
  • Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returning it because the water flow to the icemaker sounds like a faucet wide open Serviceman that was sent out said it was normal Whirlpool CS at Corp said the same Owned Whirlpool for 40 years No more Disappointed

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's exactly what I expected it would be. It can be a little noisy at times but it's not too bad

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Awesome fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of room very good quality. We love the size and the way it’s divided

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst refrigerator I've ever had. There's a short circuit that causes flash burns on the back and makes holes in the ice maker hose. Consequently this has happened twice and flooded my kitchen and carpeted living room and damaged two walls. It's so dangerous I've been unplugging it at night. Best Buy would not give me a loner. I bought a better one at another store.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Great Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this fridge. It has the perfect amount of room for our family.

    I would recommend this to a friend
  • Cons mentioned:
    Fingerprint resistance

    Rated 1 out of 5 stars

    Fingerprints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You will spend more time cleaning the fingerprints off this refrigerator than you will cleaning your entire home.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Rose, we thank you for your review. At Whirlpool, we are constantly working to improve our appliances and our service, and it is only through feedback from customers like yourself that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. Thank you, Whirlpool® Social Media Relations Team WhirlpoolBrand

  • Rated 2 out of 5 stars

    Not worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, the features on this refrigerator do not compare to other brands such as LG or Samsung. However, those brands have issues with compressors... $1000+ and no water dispenser just because it’s under 35” wide? Meh.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Gemamanda, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Design, Noise level
    Cons mentioned:
    Fingerprint resistance

    Rated 5 out of 5 stars

    Bright, spacious, easy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is only maybe an inch deeper and an inch taller than my last fridge, but feels enormous on the inside by comparison. Very well designed, enough adjustable shelves to suit whatever your needs are. The bottom freezer is super convenient as the baskets slide fully out of the freezer and let you have a look at what's in the way back without crouching or bending over. Likewise having the fridge on top put me at just the right height to easily see all the way to the back of every shelf in the fridge without crouching or craning. A few reviewers have complained about the noise but I've had mine a few weeks and although I'm sure it makes noise I can't say it's ever been loud enough that I noticed it, and I spend all my time in the room my kitchen opens into. My previous old dying fridge made a sound like a dryer buzzer going off about once every 15-20 minutes, so as far as I'm concerned I've been in blissful silence since then. The only negative thing I can say about the fridge is that it's commercial-grade stainless steel rather than spotless stainless. That is reflected in the price, as spotless would be more expensive, so I didn't deduct any stars for it, but if it's important to you be aware that the surface of the fridge gets smudged and fingerprinted easily and gets streaky if not cleaned the proper way.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is exactly what we needed for additional storage.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 1 out of 5 stars

    Junk, sadly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, worked for 3.5 years. Broken now, looking at expensive repair options.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey DimitryZ100, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 2 out of 5 stars

    died in 2 years!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not even 2 years and it died! very annoying!!! Now I have to buy a new fridge because I can't get parts!

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey 3goldberggirls, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 4 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still getting used to the differences between our last refrigerator.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t receive refrigerator on the delivery date so very unhappy

    I would recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hello Fridge, Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps. WhirlpoolBrand

  • Rated 1 out of 5 stars

    need replacement

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have received damaged refrigerator, called cistern service right way, they agreed to replace another new one to us, it we have to wait until 10/20. ( we had received damaged one on 8/27)

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    GREAT, so far a good choice!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this refrigerator about two weeks ago and was delivered whitin two days by Lowe's (sub-contractor). The fridge and freezer run great so far. I replaced it with a real kind of old fridge and could not be happier so far. To me it seems to run very quietly, there seems to be two compressors, one quite the other super quite. The lighting is bright LED. The draws and shelving size make me feel like I need to go food shopping! I recommend this fridge. Added bonus, it is made in the good old USA! Also, if you purchase this or any similar gallon door size fridge, MAKE SURE YOU AT LEAST HALF FILL DOOR TRAYS PRIOR TO SETTING THE LEVELING, which your delivery people will do with empty doors unless you tell them. Make sure you get them set with weight on the doors, otherwise the door will swing open fairly rapidly when you are reaching for something.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    faulty control board

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had for 1 yr and a few days and the control board went out.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Sheri, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A WhirlpoolBrand

  • Rated 1 out of 5 stars

    Ice Maker Leak

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ice maker line kept leaking and required a replacement , which took over a year...

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, AndrewjS. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 1 out of 5 stars

    Entire fridge rolls foward when I open the freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The entire refrigerator pulls towards me when I pull on the freezer handle. Is there a way to lock the wheels so that doesn't happen? If so, and that method works, I'll change my rating.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey BestBuyshopper, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 1 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator was too small for my family. It was also very difficult to keep clean on the outside. I tried various things to remove the fingerprints and streaks and nothing worked. I returned this product within 2 weeks for a bigger, better model.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Love bottom freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Frig! Adjustable selves to setup the way you like.

    I would recommend this to a friend
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