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Customer Ratings & Reviews

Whirlpool - 25.2 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless steel-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 535 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 535 Reviews
  • Rating: 3 out of 5 stars

    Disappointing

    Posted
    Hserez

    First of all if anything drips into the drip pan and you have to clean it it is very difficult to do so. You have to pull the fridge out, unscrew the back panel, and use a wet vac or whatever else you can to get back there because the drip pan is not removable and it goes all around the bottom in a very impractical way. Second, apparently there is a clear layer on the fridge, this layer started pulling up and bubbling around the bottom of door handle. It is not tarnished (and it is not the plastic layer that is to be peeled off after purshase), you can actually feel it has lifted and the small air bubbles under it, which move when pressed on. I called customer service, sent them a picture and they told me since it was cosmetic and past 30 days that they didn't cover it (it probably started happening about a month after we got it, we've had it for only 6 months now). It started small and is getting larger, I hope it doesn't keep extending as it does not look good, obviously. If you have something like this happen please call because they said they never heard of this, which I think is unlikely. For a fridge of this quality and price, things like this should not be happening. Disappointed. As far as the interior functionality of it, no complains. As far as the fingerprint resistant feature, that works well. It is noisier than our old fridge which was probably close to 20 years old! Part of me wishes we still had it as it worked well and we really didn't gain much more space. Lesson learned.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great French door refrigerator

    Posted
    Lana
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Whirlpool french door refrigerator is everything I wanted, large size, light and bright inside and out, water dispenser inside, abundant ice maker, plenty of storage! I have owned this now for 2 months and it is working great. I bought temp thermometers for both the refrigerator and freezer and both are very constant at the initial "4" setting with the freezer at 0 or lower and the refrigerator running around 36-37. I have not had any issues with this unit that were described in previous reviews. The drawers and large deli drawer work great, and no problems with popping off track. The doors close smoothly, no condensation on main doors or freezer door. I am extremely happy with this purchase. The new finger print resistant finish works great. I think one of the things that is very important to do on initial set up is to level the refrigerator. I think if this step is done correctly, it will eliminate most of the issues that people mentioned in reviews. The front white capped legs need to be extended higher with a wrench to bring up the front of the refrigerator and make it level. This should be done before you fill the unit with food and more weight. When this is done, you will see the white cap feet, and they will probably be about an inch below the gray plastic trim. If this is not done, then the lower drawer does not pull out and close properly; the freezer will frost up since air is getting in; the french doors won't close neatly and may stay ajar. It may even affect the drawers inside. I recommend this refrigerator to anyone wanting a water dispenser inside, and not in the front of the french door.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great function, cosmetic defects

    Posted
    Fortnitemom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had a BEAUTIFUL $4000 kitchenaid fridge for ONE YEAR... Beauty isn’t worth anything if the fridge doesn’t do its job. It broke down in a year and we had to find another one. This time we researched for reliability rather than be captivated by beauty. This one seemed reasonably priced for the amount of positive reviews and least amount of service requests. Pros: Runs a crap ton of ice in a short amount of time. So, if you’re not the family that is constantly grabbing at the ice bin, remember to shut off the ice maker when the ice box is filled. It is functional. The shelving layout is good. Having the bottom third (LARGE) drawer is a huge plus. We can put our meats there without contaminating anything. Good water pressure coming from spout. Inside is well lit. Cons: The biggest drawback that frustrates us is the fact that you have to consciously “push” the French door closed. If you do not, the fridge will not completely close and it will cause the backside to freeze up. And it’s so easy to NOT push the door closed each time. The French doors are not flush. One side pops out further but it takes a perfectionist’s eye to notice. As we are downgrading from luxury, we find it annoying that the drawers don’t glide open and shut. Freezer bottom tray is average to poor quality. Seems like it could crack under any pressure from heavy goods. Overall if you’re looking for reliability that doesn’t empty your wallet then this is a good buy. JUST WAIT FOR SALES, they happen all the time. You can save an extra $200+ on the price tag.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    An upgrade for me with one fatal flaw...

    Posted
    sheeperz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    LOVE this fridge so far. (Haven't had the water hooked up yet; that will come in September with the kitchen remodel.) Of course it has way more room, and YAY I don't have to stand on my head to get to my fruits and vegetables and leftovers any more! I could kiss the person that invented the pullout freezer so you can easily see what you have. My only *personal* complaint is I didn't really need a freezer at all, and wish you could buy a refrigerator only. Now for the fatal flaw: BEWARE! This fridge is a very glossy black and scratches ridiculously easy. After scratching it within an hour of install :'( I pulled out the manual and they tell you all you can do to clean it is a sponge and soapy water. Well guess what? The smudges and fingerprints don't come off! And you can't wipe it down or you scratch it further. I bought this refrigerator for the other features (no huge icemaker taking up door space in the fridge part) and didn't really pay attention to how glossy the finish was. My fault, but it is still stupid. Only the front is like that, the rest is like my old fridge, a textured black that you could actually clean. Very disappointed in this aspect.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect

    Posted
    ErinP
    • My Best Buy® MemberMember

    Reasearched french door refrigerators for over a year and kept coming back to this one. Went to my local Best Buy store to check it out in person and purchased it that day. The salesperson was super helpful & set up delivery. Also, I needed a water line installed in my kitchen and he set up an appointment for that as well. Both installations went perfect. This refrigerator is well made. Love the layout, pull out pantry drawer, bright lighting & it has TONS OF STORAGE!! The freezer is a good size and the ice maker is great. I’ve read a few reviews that say the fridge is loud and I would have to disagree. It is so quiet! Use the inside water dispenser to fill my Keurig. Love everything about this fridge and would highly recommend!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Cheaply made

    Posted
    JM64
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    For a 25 cubic ft. refrigerator it has very little room in both the fridge and freezer. The drawers and slides in fridge are made of cheap plastic, the shelves have sharp corners. As far a quality of construction it in no way compares quality of the 25 cu. ft. Samsung that I paid less for that it replaced. To bad it only lasted 4 1/2 years. I only hope that Whirlpool the money they saved in their construction of this product to put a better compressor into this unit. Needless to say the wife is not real pleased with this refrigerator. If it wasn't for the fact that we were desperate to get a fridge and that all other refrigerator had a estimated delivery date of 6 to 7 weeks I would have not purchased this refrigerator. I just hope it lasts longer than the unit it replaced. We have only had the refrigerator a few weeks so I guess time will tell. What happen to the days when a fridge lasted for more than 5 to 6 years.

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      Thank you for your review. We would like to inquire further about your review with you. Please respond back to this email address, Whirlpool_Reviews@Whirlpool.com, with your name, phone number, street address zip code, model & serial number and date of purchase on the appliances. Also with a brief description of what you are experiencing with your appliance. We look forward to your reply. WhirlpoolBrand

  • Rating: 5 out of 5 stars

    No wasted space

    Posted
    Abdobk
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I like the design of this refrigerator. A lot of the refrigerators I was shopping for had a lot of wasted space in the door to fit an ice maker and water dispenser. I absolutely hated that. With the dispenser being on the inside it saves so much space that you can fit a lot more things. The freezer compartment is sturdy and operates smoothly and I love that. All of these new refrigerators with technology he crammed into the small door space only leave room for failure, a computer board or controller dies that completely disabled the entire refrigerator is something I’m not looking for . All this hype about smart refrigerators is ridiculous. Believe me it’s a smart move to buy a dumb refrigerator. I heard from a repair tech that even dumb refers have at least two computer boards in them now and if one fails it knocks out the entire refer. I can’t imagine how many more boards the smart refers have.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    DO NOT BUY THIS

    Posted
    MomOf3
    • My Best Buy® Elite MemberElite Member

    I was so excited to get this refrigerator! It’s beautiful but I’ve had nothing but problems since the beginning. I bought this refrigerator to replace my old side by side that was 11 years old. The first problem began before it was even a week old! The temperature is not regulated AT ALL! I have bottled water that will freeze in the back while the bottles in the front are barely cold—- on 7 the coldest setting! My freezer was freezing over to the point where my light was iced shut & would not come on. Whirlpool sent a technician out and it was a problem with the seal. The freezer has no room! I basically have to use my Tetris skills to figure out how to store food in there. Same with the fridge. You would think it would hold a lot but the way the shelves are situated, nothing fits. I wish I could go back AND NOT BUY THIS REFRIGERATOR.

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      HI, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rating: 4 out of 5 stars

    Beautiful Fridge, Works well but very loud/noisy

    Posted
    jimmy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My old fridge died after 15 years and I went to BestBuy to look at another fridge that had the best value, functionality and price. This was it, this is a great functional fridge with lots of loaded features. Good storage, lighting, water and ice features. The only downside is that this fridge is LOUD! I did read on bestbuy.com's reviews that a lot of people complained about noise but I decided to go ahead and give this fridge a try regardless of what other people said. How loud can it be? It's only a freaking fridge... Luckily my room is far away from the kitchen, but when i walk outside my room, i can hear the fridge just whining away. At first i thought it was the ice maker but i had the ice maker off too. Oh well. Everything else about this fridge is great!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A good value

    Posted
    darkskys25
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I would give this 4.5 stars if I could. The refrigerator has a nice finish. It doesnt show finger prints as bad as my last stainless steel refrigerator and seems to clean up easier. For the most part it runs fairly quiet. I saw a review stating that this refrigerator was a jet fighter. While it does make some low level noise Its not all that loud. It does have a few strange noises from time to time but thats now normal with any refrigerator. The space ist generous and the design works for us. However, my wife is not a huge fan of the shelving layout. She would prefer to take one of them out for taller items however you loose storage space if you do that. Overall this is a good value and while not perfect we like it and are pleased.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Do consider that it's LOUD

    Posted
    Beta
    • My Best Buy® Elite MemberElite Member

    This fridge is LOUD when the compressor is running. We live in a <1,500 sft condo. So other than when taking a shower, it seems that from anywhere in our home we can hear when the compressor is running. Yes, it is that loud. It's hard to believe that our unit passed Westinghouse's quality control and made it out of the factory doors. On the plus side, it is a large and attractive fridge. The refrigerator's layout is particularly good, with deep and wide shelving in the body and on the doors. The price is attractive too. But, because our fridge is obnoxiously loud, we are considering whether to return it. If you live in a small home, you may want to give some thought to whether your bedrooms are within earshot of your kitchen (and this fridge).

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Loving these Products

    Posted
    Sweets

    I had to furnish an apartment and bought two products from best buy, the Whirlpool French Fridge with internal water dispenser and the Whirl Pool 5 burner stove. So far the products are working great. The service from the very first day I ordered to the very last second of delivery was Exceptional...Premium Service. I also recommended Best Buy and ordered a 55 inch Sharp television for a friend, when I asked her how the product is working her answer "Superb" Thanks Best Buy you set your standards high and not many Company's can compete with you, trust me I know, I won't think twice before going to another company. Thank you Best Buy for your Superb, Excellent, Exceptional and Premium Service that you provide.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Smart Purchase

    Posted
    THXman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We have a very confined space available for a refrigerator, so I had to do an extensive search for a fridge that would not only fit the space, but also be large enough to hold a reasonable volume of food. To complicate matters, we also wanted to avoid buying a fridge that sacrifices interior space due to a water/ice in the door unit. The Whirlpool 25.2 cu ft refrigerator fits our needs perfectly. The interior is roomy, and still provides an inside ice-maker and water spigot. The layout of shelves and drawers is sensible and functional. The only complaint we have is that storage for tall items is somewhat limited. Overall, the fridge is a great value and worth consideration.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Peeling/Bubbling

    Posted
    Hserez
    • My Best Buy® Elite MemberElite Member

    After about a month of having the fridge, the part that makes it finger print resistant started to lift. I called customer service and they told me that since it was cosmetic that it wasn't covered. Now 1.5 years later it just keeps getting worse! As seen in picture! My previous post has a pic too so you can see how much worse it got, is under same nickname and I gave 3 starts. Only giving it 1 star now bc it just keeps getting worse, and although things happen, when a company is not willing to stand behind their product I can no longer recommend them.

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      Thank you for your review. We would like to inquire further about your review with you. Please respond back to this email address, Whirlpool_Reviews@Whirlpool.com , with your name, phone number, street address, zip code, model & serial number and date of purchase on the appliance. Also with a brief description of what you are experiencing with your appliance. We look forward to your reply. WhirlpoolBrand

  • Rating: 3 out of 5 stars

    Cheap parts

    Posted
    Snowywoman
    • Verified PurchaserVerified Purchase

    The housing for the filter broke when I took the blue bypass cap off so that I could screw the water filter in. The blue cap was very difficult to take off and in doing so one of the prongs that affixes the housing to the inside top of the refrigerator broke. Now the whole housing just hangs. We have taped it to the inside of the frig and may try to super glue it. This happened the second day we had it. We thought the filter had already been inserted by the install people, but not. Except for that the frig is running well, producing ice well and the water that comes out of the inside dispenser is tasty. I would probably give it 4 or 5 stars if not for the filter housing breaking.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Refrigerator

    Posted
    FickleFargo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We replaced a leaking side-by-side with an external ice-maker and water dispenser. We don't miss the external water or ice. The internal water dispenser is great but a little slow. The ice-maker is phenomenal. The refrigerator is well-organized and spacious. The stated dimensions are larger than the actual but that worked in our favor as we had a tight fit and were limited in selection. Thankfully, we measured the item in the store. Two things I would change. One, I would include a second gallon storage shelf or expand the current one to hold 2 gallon containers. Second, I would eliminate the items hanging from the ceiling of the frig.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    A Little Disappointed

    Posted
    BRIAN
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My Whirlpool Refrigerator was delivered today. It doesn't feel nearly as solid as the Samsung that it replaced. The freezer door doesn't pull out or slide back in smoothly. The Samsung Freezer drawer almost closes itself with just a nudge The basket type shelf in the freezer is cheaply made. The plastic drawer on the Samsung was much better. The French Doors don't seem solid when opening and closing. The Samsung doors feel very solid and open and close smoothly. The temperature setting is just a number where the Samsung is done by temperature. I bought the Westinghouse online and didn't know it was built so cheaply and wish I had gotten another Samsung.

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      Hi BRIAN, thank you for your review. We are very sorry that you’re not totally satisfied with your purchase. We do appreciate you taking the time to share your thoughts with us. Customer feedback is very important to us and we will be sure to pass your concerns on for further review. WhirlpoolBrand

  • Rating: 5 out of 5 stars

    Better than the jazzier model!

    Posted
    Abuelita1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We had a fancier model (same brand) which had one problem after another although it was quite new. The agent worked hard to find this simpler model. By this time we didn't want to use an ice maker or get water from the fridge. We just wanted something basic that maybe wouldn't have so many problems. We also did not want to have to keep buying more filters to the tune of $100 a year. We have grown to love this model. It is slightly smaller and we make our ice the old fashioned way. However, it is GREAT and we love it! We don't anticipate the many problems the fancier model had. Very pleased with Best Buy for helping us get what we needed!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Making a weird noise in the freezer

    Posted
    Lalo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I loved this refrigerator when we first got it, BUT now it’s making this weird noise when the compresor it’s off! I kind of sounds like there is water falling into a boiling hot pan and it makes this sizzling noise that worries me! There is like condensation falling into the freezer area and you hear it very loudly, it seems to be coming from this little openings. It was one of the best purchases that I’ve made until this point! Not very pleased any more :(

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      Lalo- We are sorry to hear this, and would like to speak with you about this further. Please feel free to reach out to us at 800-253-1301 8 am to 8 pm M-F EST, 8 am to 4:30 pm Sat. WhirlpoolBrand

  • Rating: 3 out of 5 stars

    Nice , but

    Posted
    Fbjr1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased the refrigerator in a hurry do to mine breaking the day before. I wish I had read the reviews because of the two issues I found. First the internal water spout always drips 2-3 after getting water. It's become such a pain that I don't use it anymore. Second , I do not like the way the two doors close. You have to force them of they do. It close properly. I keep leaving the left side ajar by mistake. Beside those two issues it's great. Tons of room , shelves adjust exactly where you need them and the freezer is a lot larger and more manageable than my last one.

    No, I would not recommend this to a friend