Customer Ratings & Reviews

Our frig went out after 11 years, we began to shop around and found this one, which was just like the one we had. The price was right, then it went on sale and we saved $160.00 dollars. It runs very quite and had ice and cold water within a 24-36 hours. The "lock outs" on the door are a added bonus for when children are around. I read all the reviews and decided to purchase the refrigerator. We are very happy with it and would suggest it to any one looking for this type of product. The guys at Best Buy loaded it up into my truck and the service from everyone was very good. It's a good product at a good price.

We were replacing a similar side-by-side that died just after its 5 year warranty ran out. We hadn't expected to need a replacement so soon, so we wanted something low-priced. This one fit the bill. But in usage it is on the noisy side. It seems to have slightly less usable space than the one it replaced, though the nominal cubic feet are comparable. Icemaker works good (though invariably a bit misses the glass held under the ind-door dispenser). Keeps food cold, which is the primary requirement. We're happy with it, but are regularly reminded that we chose a low-end model.

Bought this when we got our house a few months ago. It is very quiet. It fit right in the space perfectly.

This refrigerator/freezer was a very good buy, and does a very good job. I would recommend it to anyone needing a new refrigerator/freezer.

After about a month, the ice dispensper stopped dispensing ice through the door. The paddles in the ice tray don't have enough power to turn the ice out. I have turned the ice maker off to prevent the tray from filling above half full, but still it doesn't have enough power to turn and dispense the ice cubes. This is our first side by side and will be our last. The 25.3 cu/ft has us constantly searching for more space for a family of 4.

I am aware that this is a cheaper end fridge. We do enjoy all the space and how easy it is to clean. However, we are on our second service call in 2 years without any answers. Beware. Thank goodness we have an extended warranty.

Perfectly good refrigerator. Has everything I need for a terrific price.

My wife and I love this fridge, it replaced one that was becoming a money pit. We love the Energy Star features and like the Pur Water filtration system.

BIG! barely fit into the huge hole in my kitchen. Plenty of room inside but the drawers feel light and cheap... oh well, you get what you pay for i suppose... time will tell and i will post any and all goings on with it in future...

Everything is great about this fridge. The features, them control, I love it!

Interior plastic looks cheap and poor in quality, it'll crack if you store food for a big family. I had bad experience with this model when liner in the fridge section cracked all around shelves on a side wall next to freezer section, i guess temperature difference makes it cracking, as the other side was intact. Luckily for me it happened before 1 year warranty expired. Whirpool (no blame for customer service) eventually gave me their online store credit for price of the fridge, i spent tons of money to upgrade to their top model, and guess what - its liner made of the same cheap plastic, and they don't even give a warranty on liner for more than a year, warranty extension is only on functional parts. Totally dissatisfied. Rule of thumb to follow while shopping for a fridge: - if shelves secured on side walls, make sure liner is made of the same material as the fridge doors are (door liner designed to hold gallon bottles, it is good in quality) - otherwise chose fridge that has shelves on metal racks and don't load too much into bottom drawers as these are still on the liner. Anyway, I'm staying away from Whirpool products from now on.

Purchased floor model. Works wonderfully. Quickly produces ice and serves ice cold water as well. Excellent all around!

Bought it 1-4-11, compressor died 4-15-11, took repair man 3 visits to fix it, ran fine untill 7-7-11 and now the refrigerator is 61 deg.F and the freezer is about 30 deg. F with compressor running 24/7. Waiting for repair man to come tomorrow (7-15-11) to fix again.

It was good choice when thinking about the price of this product. Looks fine and works fine

Have only had the whirlpool Model: ED5KVEXVQ for a couple months & am very pleased so far.

It works great! Looks great! Keeps everything cold and fresh!

had to call a repair man already , we bought this refrigerator in may this year and the ice dispenser broke and now the part is on back order

If you can get over the noise then this fridge is great! I have to turn up the TV whenever it "kicks in" and the TV is in another room. I guess that's what you have to put up with for such a nice price.

Bought this refrigerator 18 months ago. Now, compressor is dead and it will cost $512 to repair it. Called Whirlpool and was told there was nothing they could do. Who would have thought a new refrigerator would only last 18 months?

I had a GE fridge for over 20 years at my Florida vacation condo. Last October I purchased this Whirlpool fridge which, though noisy, worked fine. We went back north in early May and just returned in October to find that the fridge was not working. The 1 year warranty had expired only 2 weeks before!!! The fact that the fridge had died sometime in the summer did not get any sympathy from either the Boynton Best Buy store or from the Whirlpool customer service department. I had to pay a repairman for labor and the relay switch part that had failed. I'm very upset with both Whirlpool and with Best Buy. I wouldn't deal with either again and don't recommend anyone else does either.