Customer Ratings & Reviews

The Freezer gasket didn't seal well. The ice maker was slow. Very slow.

The freezer door is higher and purtrudes beyond the plane of the refrigerator side. Drawers catch and are not smooth. Otherwise it is ok.

We purchased a refrigerator at best buy and on delivery we received a broken refrigerator. This was more than a month and a half ago. We have scheduled and rescheduled a replacement several times and each time the delivery gets delayed or rescheduled. Today, the delivery came and the workers refused to replace the refrigerator as they only wanted to replace the refrigerator doors. I tried to ask the workers questions but he placed his hand on lip ushering me to shush while I was on the phone with best buy trying to sort things out. I was ignored and disrespected several times by the delivery men and I have missed multiple days of work trying to schedule/reschedule delivery dates for a fridge that I initially bought more than a month and a half ago. This has been by far my worst experience ever with best buy and just any delivery of any sort. This is ridiculous and I am very unhappy with the service and delivery. This whole process leads to nothing but just wasted time.

Very good item, and very good pricing. Installers were very friendly and knowledgeable and had no issues with getting the job done right the first time and their quality was superb.

I like to keep the freezer at 20 below....this can barely make it to 10 below. Similar to the cold storage....can't make it cold enough.

Ok big . Slow ice maker. My old G E fridge same size same style made Ice faster.

in one month after purchase Ice dispenser is not working

its the only fridge that works for my kitchen space anyway

I do not recommend it: the refrigerator works just like it should however, two watch-outs: a) it is very loud when the condenser or the motor (not sure what) kicks in about 3-4 day; and b) the external ice maker just drops ice cubes all over my floor out-of-the-blue. Both are loud and scary!

Works as it should Needs some sort of tray under the water on the door, drips just go on floor

There was a long scratch on side of refrigerator. It was called in. and delivery person called it in. And Sid another one would be delivered. Also was there a drain on where the ice maker and water is used. There is nothing to catch water. I didn’t purchase an appliance with a long scratch on the side for full price. Need correction on this. Only problem runs fine.

Delivery was attempted but item was damaged. Bottom on both sides at doors was damaged. The refrigerator was never brought inside the house. I will not accept a damaged doors.

Bought this fridge because our 10 year old fridge died. Figured it was time to buy a nice stainless side by side and so we went with this model. WHAT A MISTAKE!!! We live in a 1 bedroom apartment and can hear this piece of crap run day and night. Our neighbors actually asked what the noise was the other day and said they can hear it in their kitchen. On day 2 I called Whirlpool and stated their was a problem with it only to be confronted by a very rude representative that "Could not find the type of noise I was describing on her list and that I would have to pay for the Repair man to come out and check on it." The general repair man came out and said he found the issue and threw a few pieces of foam insulation in the back around the condenser, but this made no difference to the noise. What a big mistake this was to buy this.

My product had a lot of dents. My bannister was damaged. Went to the store was told I had to call BEST BUY AND EVERYTIME I WAS TRANSFERRED SEVERAL TIMES OR THEY JUST HUNG UP. Still no new refrigerator.

Our previous refrigerator was a Whirlpool, and we had also recently purchased a new Whirlpool refrigerator for the lower level, which is working fine. As are our Whirlpool washer and dryer. But this unit was a disappointment. The doors were out of balance, the unit seemed out of level, and the delivery / installers were in too big a rush to deal with it. The freezer was sporadic - it would freeze, then thaw, then freeze, causing the ice cubes to melt into a frozen mass. The water dispenser tended to leak onto our hardwood floor. Overall, very dissatisfied.

The installers were great and they did a nice job. The unit is fine but the light in the freezer doesn't work.

It fits perfectly in our cabin but it is a bit noisy. Much louder than I expected it to be.

It’s open box and no working good . The item had been returned to store

This product is much louder than than the fridge it replaced.

Could have made the ice/water cubicle bigger. Ice gets stuck ALL the time, but other than that it’s good.