Customer Ratings & Reviews

Completely dissatisfied on all fronts. First, dont ever buy from best buy if it's an item that needs to be delivered. What a nightmare! The delivery company completely destroyed my house trying to move in this new fridge (which is exactly the same size as the old one) wood floor scratches everywhere and a giant gouge where they slid the thing across the floor with no protection!!! Infuriating! I will never ever buy from Best Buy again, and I'd advise others to do the same. We need them to know that this carelssness is NOT OK! Now onto the fridge! After the dust settled and the delivery men left i noticed a very loud fan or compressor noise coming from this fridge. Are you kidding me?! On top of the trouble i have had with the delivery itself now the fridge is going to hum loudly?? I am talking decibel levels above the previous fridge (which was the exact same whirlpool model from 7 years prior) how can this be? Are we going backwards with our engineering technologies? Very disappointed. I intend to return this refrigerator but God help me the day they come to move it out! Overall a complete disaster... majorly inconvenient!!!

So far, I have no complaints about the quality of the product.The fridge is very well designed and working very good.

Refrigerator is nice looking and has all the features and size we were looking for.

This is a nice refrigerator and it fit in the space perfectly.

Its a good refrigerator. We had a French door refrigerator with the freezer in the bottom but things kept getting buried in it.

I purchased this refrigerator 3.5 years ago. The fridge and freezer work perfectly. Within the first 2 weeks, the Ice Maker stopped working and ran water all over our floors. Best Buy replaced the unit with no charge. After 6 months, if the ice maker tub was full and didn't run for a couple weeks. When it used ice and it needed to start again, it would not restart. I had to do a hard reset on the unit to get it to work. I should have returned it for a different model...my mistake. Now here we are 3.5 years from the purchase date and the ice maker has completely stopped. The issue with the water...it has maybe 1 glass of cold water. When you do get water, after you pull the glass away, the line drips a couple drops down the front of the fridge...terrible design. So here I am looking for a different model or company after only 3.5 years, I am very disappointed!

Excellent fridge with enough space for tons of items. Still looks brand new.

I bought a Whirlpool side by side counter depth refrigerator in April 2022. In March 2023, the ice maker quit working. The technician determined the whole freezer side door had to be replaced. Now, the refrigerated side isn't cooling enough. It won't go higher than 56 degrees and I have to have it repaired again, and it's not producing much ice either. I would not recommend this refrigerator!

love my whirlpool fridge. 5 years later and still no issues.

Awesome fridge!! I had a fridge with freezer below and double doors above, but love this one more! Great value and price!

Only shelf to put a gallon of milk is the top shelf. Water dispenses warmer water, or basically what comes out of the tap

Just they didn't connect the water and the refrigerator, we have to connected, but evrithing was good than you .

A little loud but overall not bad. The water dispenser in front can be annoying, it gets hit easily

We love it! It looks and works great! The delivery team did a great job bringing it in as well.

I love my new Whirlpool refrigerator so far. The water filter is super easy to access and change. The plastic draws feel a little cheap and get hung up at time but other than that the unit is fantastic.

I purchased this refrigerator along with a whirlpool stove (my first whirlpool purchase) on 3/26/19 and it was delivered on 3/28/19. Yesterday 7/8/19 I opened the refrigerator to discover that it was not cooling or freezing and my food items in both the fridge and freezer were perishing. I’m not sure when it stopped working. I called customer service I had to get a 20 minute spill on purchasing an extended warranty before I could even explain the situation. I was told that the fridge could not be serviced until 7/16. I explained to the rep that I needed someone to come out sooner...it’s summer and my 4 children and I are off for the summer....I can’t afford to lose everything. He said that if I had purchased the extended warranty, that wouldn’t start until after the year long manufacturers warranty was up anyway, they would have offered some assistance with the food I’ve lost. What an insult. I’d never buy another whirlpool. The rep was able to set up an appointment for 7/12 Next time I’ll look for quality over beauty. Very disappointing.

Really nice look for not a lot of money. Great purchase

The product is exactly what I wanted and is hooked up and performing as expected.

Plenty of storage and very nice looking! It’s quiet and the ice maker works great. Delivery went smoothly too.

It does everything it’s supposed to do, no problems Had it for 3 years and it’s still running strong