Customer Ratings & Reviews

Refrigerator is nice looking and has all the features and size we were looking for.

Excellent service, very punctual, the men who delivered the refrigerator were very kind, and the staff who assisted us in the store were very professional. I always shop at Best Buy.

Don’t like that the shelves are fixed. Also don’t like where the water comes out. Drips down the front of the fridge. Otherwise it’s a very nice refrigerator.

I purchased this refrigerator 3.5 years ago. The fridge and freezer work perfectly. Within the first 2 weeks, the Ice Maker stopped working and ran water all over our floors. Best Buy replaced the unit with no charge. After 6 months, if the ice maker tub was full and didn't run for a couple weeks. When it used ice and it needed to start again, it would not restart. I had to do a hard reset on the unit to get it to work. I should have returned it for a different model...my mistake. Now here we are 3.5 years from the purchase date and the ice maker has completely stopped. The issue with the water...it has maybe 1 glass of cold water. When you do get water, after you pull the glass away, the line drips a couple drops down the front of the fridge...terrible design. So here I am looking for a different model or company after only 3.5 years, I am very disappointed!

LIKE THE PREVIOUS ONE, IT HAS BEEN DELIVERED AND THE OLD ONE TAKEN FOR MINIMUM FEE.

A one hundred dollar gift card was one of the incentives with its purchase. Was impossible to claim. Contacted Best Buy a number of time with no resolution. As to the refrigerator, completely satisfied. It's spacious and well designed. Owned for four months. No problems with noise mentioned in other reviews. Would recommend the brand and model, but would hesitate purchasing it at Best Buy.

I have purchased the whirlpool refrigerator for my daughter, in tennessee. The final delivery was done very professionally and very much appreciated

A little loud but overall not bad. The water dispenser in front can be annoying, it gets hit easily

A customer service rep helped me order on line. He set everything up and made it an easy purchase. The delivery was on time.

Very nice but water was slow through filter system.

Arrived on time and made quick work with install and answered all my questions.

The refrigerator itself had lots of damage to it. The crew that delivered were nice. When talked to the company, they only wanted to give us a $100.00 gift card. Finally got a replacement.

The refrigerator stopped holding a cold enough temperature within 2 weeks. Multiple trips and a new part need to be installed. Looks nice though.

Looks really nice and it has just the right amount of space that i was looking for.

Simple, sleek, & looks great in my kitchen! Great purchase.

Good product, fast delivery. Quality is good enough

It doesn't get as cold as I thought. I had an older whirlpool exactly the same, these new refrigerator are different.

Got this puppy after a super sale and couldn’t be happier. Legit, thrilled. Best fridge I’ve ever owned come to think of it. I’m not a big stainless guy, but this isn’t one of those fingerprint magnets folks, let the kids go bananas. Patrick, I’m thinking battlefield tonight, are you in?

The evaporator fan is very noisy, to the point of distraction. The noise is well-know to Whirlpool with hundreds of complaints about it. Worse, Whirlpool charges $300 for an OEM replacement, which is available on other parts sites for $16. They build this unit with faulty parts so they can profit on the replacements. My primary complaint beside the noise is that WP is trying to cheat me out of my warranty rights. Specifically, I called them within 10 days of delivery to make sure I was protected by their 15 day return policy. I was asked to wait 7 days for compressor to stabilize. I explicitly asked that my warranty rights, including a return, be preserved as of the day I called. I was assured I could exercise my right to return rights if the noise persisted which it did. I called again and eventually two service calls were arranged by WP. At that point WP stated the noise was normal and denied my return request. Very slick way to cheat customers out of their rights. Then I asked if WP had decibel specs defining normal noise. I was told none exists. Therefore, Whirlpool cannot defend its opinion that the noise is normal. Then WP denied my return rights. So, WP lied about preserving my rights, which is evidence of fraud. SAVE YOURSELF THE TROUBLE. DON’T BUY WHIRLPOOL.

I was very satisfied from start to finish. The gentlemen in the store was friendly. The crew that delivered my refrigerator where excellent.