Customer Ratings & Reviews

Completely dissatisfied on all fronts. First, dont ever buy from best buy if it's an item that needs to be delivered. What a nightmare! The delivery company completely destroyed my house trying to move in this new fridge (which is exactly the same size as the old one) wood floor scratches everywhere and a giant gouge where they slid the thing across the floor with no protection!!! Infuriating! I will never ever buy from Best Buy again, and I'd advise others to do the same. We need them to know that this carelssness is NOT OK! Now onto the fridge! After the dust settled and the delivery men left i noticed a very loud fan or compressor noise coming from this fridge. Are you kidding me?! On top of the trouble i have had with the delivery itself now the fridge is going to hum loudly?? I am talking decibel levels above the previous fridge (which was the exact same whirlpool model from 7 years prior) how can this be? Are we going backwards with our engineering technologies? Very disappointed. I intend to return this refrigerator but God help me the day they come to move it out! Overall a complete disaster... majorly inconvenient!!!

Love my new refrigerator! It is plenty big enough for me. Nice water and ice dispenser.

So, shame on me for not fully reading the reviews before we purchased this fridge. Water gathers in the cubby where the ice and water dispenser is located. Not only that, but the freezer then went from one extreme to the other and it went from not freezing at all to having ice that I could have used as a murder weapon. You know what I'm talking about. THEN, the fridge wasn't keeping things cold. I thought it was my imagination until I went to get a bowl of cereal and the milk came out in chunks. Yeah. Yuck. And, you know how when you're craving cereal that's ALL YOU WANT? I felt like I was having a chic-fil-a craving on a Sunday. Boooo. Bottom line---don't get this. Don't. Just move on to the next one. I love Whirlpool and Best Buy is great so this is not a knock on either of those companies. Just this model of fridge is bad. Trust me on this. You do not want clumps of milk. You may want a legit murder weapon and I totally get that, but it's not worth what you have to go through to get an icicle.

This is a great replacement fridge from what we had. Much bigger and has all the bells and whistles.

This is a nice refrigerator and it fit in the space perfectly.

nice unit . bottom drawer is hard to close as it slides on the bottom of the unit.

I bought a Whirlpool side by side counter depth refrigerator in April 2022. In March 2023, the ice maker quit working. The technician determined the whole freezer side door had to be replaced. Now, the refrigerated side isn't cooling enough. It won't go higher than 56 degrees and I have to have it repaired again, and it's not producing much ice either. I would not recommend this refrigerator!

Awesome fridge!! I had a fridge with freezer below and double doors above, but love this one more! Great value and price!

I love my new Whirlpool refrigerator so far. The water filter is super easy to access and change. The plastic draws feel a little cheap and get hung up at time but other than that the unit is fantastic.

We love it! It looks and works great! The delivery team did a great job bringing it in as well.

Plenty of storage and very nice looking! It’s quiet and the ice maker works great. Delivery went smoothly too.

The product is exactly what I wanted and is hooked up and performing as expected.

Bought this in May 2019 and it quit working within 10 days. First, the refrigerator side froze up and quit working. Then the ice maker quit working several days later and finally the freezer stopped working. Also, the doors could not be lined up properly. Whirlpool will not allow Best Buy to work on these in the first year, so I had to schedule the service through them. The repair people they sent never called me back after the first appointment and Whirlpool said it would take three weeks to get the parts in. Fortunately, I had the extended warranty and Best Buy replaced it within two days with a different brand. I will never buy a Whirlpool product again. The product is no good and their service is terrible.

Really nice look for not a lot of money. Great purchase

It does everything it’s supposed to do, no problems Had it for 3 years and it’s still running strong

It is a great product and the staff who installed it were helpful and efficient.

This is, unfortunately, the noisiest refrigerator I've ever had. Also, the freezer compartment is TINY. The refrigerator side is OK, but small. So far, it is keeping the temperature steady, and ice maker works well. Every other refrigerator we tried was a teeny bit too tall, so hit my upper cabinets. This one makes me very unhappy.

Perfect fit working great for me and in my opinion very good bye.

We replaced our kenmore after just over a year due to persistent problems with this whirlpool and we’re totally satisfied with the results. Works great, huge ice maker, simple to use and easy to clean.

I'm writing this review after having used for 2 years. Purchased in June of 2022 from best buy. At first this looks like a good deal. But after 18 months (6months outside of the warranty) my ice maker stopped making ice regularly. At first I could turn it off for 30 seconds and that turn it back on and get it to make ice. But 6 months later it just completely stopped. Whirlpool will send someone out for $450.00, Yes that is a 1/2 of the cost of the fridge new!. I have switched out the water filter every six months and checked the water lines. It simple doesn't work. So what looks like a good deal will end up being a headache and more expensive in the long run. Not a good deal, whirlpool quality is not the same as it once was. Pick a different brand and save money in the long run. Would not recommend to anyone.