Customer Ratings & Reviews

The first one we had delivered, the water wouldn’t come out of the dispenser on the door and the water wouldn’t make it to the ice maker either. We did have another one delivered and it seems to be working fine. I don’t like how the shelves in the refrigerator section are all the same distance apart so if you have something slightly tall like a double layer cake or a pot with a lid, your only choice is to put it on the top shelf. If you have 2 tall things then good luck! From the factory it has a lube in all of the tracks of the drawers. Yes, it’s supposed to make the drawers slide better but if you get it on your hands or anything it’s hard to get off. I can’t see the tracks of the drawers lasting a long time. They seem cheap.

Purchased sight unseen online and was not disappointed when it arrived. The finish is smooth and it works well. There is noise at times but nothing that can't be overlooked. Pleased with my purchase.

I rely on reviews for large purchases like this. After reading some of the reviews about this fridge and owning it for a month, I wanted to give some honest answers. 1. The freezer side is a bit small because of the ice maker. If you love ice or use a lot of ice you are set. Don't worry about the ice cube size, who cares! The crusher is awesome! 2. Yes the refrigerator makes noises. Here's a hint... they all do. It makes noise when the ice drops, when the water fills up, and when it's running. It's not loud like a plane, or a train, but there are noises because it is an appliance that is constantly running. 3. It does come with a filter. It says it's a 6 month filter but it really depends on how much water and ice you use. The filter is located in the bottom left part of the fridge. Make sure you have something under the fridge to catch the water when you remove it. 4. The ice dispenser does spit a bit of ice but it's such a small amount that it's really not a big deal. The ice comes out fast, so be prepared. 5. There are a few adjustable shelves but not as much as my last fridge. The drawers don't have rollers but if you close them nicely and not force them it won't be an issue. 6. My last Samsung had a tray below where the ice and water were dispensed that had to be removed to be cleaned. If you waited too long stuff would grow on the tray...gross. THIS fridge doesn’t have a gross tray, it’s all one piece...yay! 7. The stainless steel finish truly is fingerprint resistant, I checked. 8. I like how the handles are flattened in the front instead of a cylinder type shape. The LED light inside is very bright. The fridge has no door alarm so you do have to make sure that the door closes completely. 9. Be careful when you open the doors. I've noticed that sometimes the weight of what's in the door will cause the door to fling back a little bit. Well, I hope that my opinions helped with some of your questions. Whirlpool is a good brand that’s been around for a long time. They make really good solid products.

Looks good & works good so far. Have had Whirlpool products for years. This replaced a 20 year old whirlpool refrigerator. Shelves are a little different which you have to get used to but is fine.

whirlpool side by side is a great frig at an amazing price love the storage and way the shelves are laid out same with the freezer side whirlpool in my opinion makes very good appliances and what ever you on any of you purchase at best buy don't for get the price match guaranty so you will all ways get lowest price aroung

I’m having problems with the icemaker. I’m just trying to figure it out. I’ve been reading my little pamphlet and I think the water filter thing has gone through by now, but I’m still scared to drink the water.

Excellent refrigerator purchase. Never had a side by side before and I’ve been very impressed so far. Lots of interior space and the ice maker is fantastic Always plenty of ice. The water filter accessibility is awesome to have outside on bottom.

Would give it 5 stars but the water and ice area just don't line up right for larger glasses. Constantly having water coming out when I am trying to get ice. Other issue is the drawers stick and aren't quite right.

Meets all my needs and looks nice. Very quite too. Main reason I'm giving it a 4 and not 5* is because the feet has exposed wires as shown in other pictures here. No excuse in that. Also my first refrig delivered had a big crease in the side and I had to wait a week to get it replaced. But those thing happen. Another negative is the Geek Squad tech support. One of the delivery guys gave me his phone number and email address if I had any questions. I had one follow up question the same day and I left him a message and sent him an email. No response as of a week later. Called the regular Geek squad CS number and could never get through(waited 30 minutes). But other than that, the delivery guys were nice and did a good job with the delivery. Overall.....satisfied with the refrig.

We’ve only had this unit less than two weeks, but so far have been pleased. I really like the interior lighting. With the shelves and drawers being clear, the light can shine right through. It makes it easy to see everything. It creates an illusion that the interior is more spacious. We like the light on the freezer door for water and ice. The ice dispenser area is a little shorter than in our previous fridge so it takes a little getting used to. The solution is to use a shorter cup to catch the ice and pour into your tall cup. Also, the water is in front of the ice, so it is necessary to pay attention when getting ice and water. It’s nice that the light on the ice/water area goes on when it senses your glass. You may keep the light on all the time if you wish. The only issue I have is that the ice dropping from the ice maker is much louder than our previous refrigerator. Although, this fridge is supposed to be the same size as our old Samsung fridge, the freezer compartment is smaller. The whole top shelf is ice maker where in the Samsung, the ice maker was half the size. The shelves on the door are substantially smaller as well. Overall, it’s quiet, the price was reasonable and it looks nice. It serves the purpose.

This was a replacement for a very similar 15 year old Whirlpool refrigerator and the design improvements are evident. From simple things like concealing the door hinges on top, having only two versus four levelers, to seemingly more efficient and open storage space inside, I give high marks for attention to details. The door panel controls are also much more streamlined. The jury is still out on the ice maker. It works fine and the ice is a good size but the apparatus is basically fully hidden and difficult to access manually versus a visible container. Since ice makers never last as long as the appliance may last, one assumes this is planned obsolescence to encourage quicker replacement. All in all, for the price paid, a very solid choice.

Spacious, fits all of our groceries for a little family. Refrigerator is bigger than the freezer side, but you can still store all of your food + more!

I really don't like the water and ice coming out 2 different places.I can't put my large glass in it.The door opens too far.Does'nt seem tight enough.

Before I purchased this model, I read the reviews and it seemed that one of the biggest complaints was the noise that the ice maker makes was loud. With that in mind, I purchased it anyway thinking that it would not be that big of a deal. Well, it kind of is. It's pretty loud as I have to turn the ice maker off at night. I'm not sure if Whirlpool has a replacement or not. The other issue is the water dispenser as it will drip after use and will drip on and down in front of the door. Other than that, it seems to be a good one. If I had it to do over again, I would have spent a little more and got the counter depth model.

Product Review: Fridge I recently purchased the XYZ Fridge for my kitchen, and I must say, it has exceeded all my expectations. This fridge is not only aesthetically pleasing with its sleek design and stainless steel finish, but it also offers exceptional functionality and performance. One of the standout features of this fridge is its spaciousness. With a generous capacity of X cubic feet, it easily accommodates all my groceries and food items. The well-designed interior layout allows for efficient organization, with adjustable shelves and door bins that can be customized to suit my specific needs. The presence of multiple drawers, including a dedicated crisper drawer for fruits and vegetables, helps maintain optimal freshness and prevents spoilage. Speaking of freshness, this fridge boasts advanced cooling technology that ensures food stays fresh for longer periods. The temperature control is accurate and consistent, and the fridge maintains a steady temperature throughout, which is crucial for preserving the quality and taste of perishable items. I have noticed a significant reduction in food waste since using this fridge, as it effectively keeps everything at the perfect temperature. In terms of energy efficiency, the XYZ Fridge is a winner. It is Energy Star certified, meaning it consumes less electricity compared to conventional fridges, saving me money on my energy bills while also reducing my carbon footprint. The LED lighting inside not only provides excellent visibility but also consumes less energy than traditional lighting options. The fridge also comes with some convenient features that make my life easier. The door alarm alerts me if the door is left open for too long, ensuring that no cool air escapes and that my food remains at the desired temperature. The water dispenser and ice maker are a welcome addition, providing me with easy access to chilled water and ice cubes whenever I need them. Furthermore, I must applaud the XYZ brand for its commitment to durability and reliability. The fridge feels solidly built, and the materials used are of high quality. The doors close smoothly and securely, and the overall construction is sturdy, giving me confidence that this appliance will last for years to come. In terms of noise level, this fridge operates quietly. While it's not completely silent, the hum is minimal and doesn't disrupt the tranquility of my kitchen or living space. This is particularly important for those who have open-concept living areas where the noise from the fridge can be more noticeable. The only minor drawback I have noticed is that the stainless steel finish is prone to fingerprints and smudges. However, this is easily remedied with a quick wipe using a microfiber cloth, and it does not take away from the overall appeal and functionality of the appliance. In conclusion, the XYZ Fridge is a fantastic addition to any kitchen. Its spaciousness, excellent cooling performance, energy efficiency, and convenient features make it a standout among its competitors. The durable construction and quiet operation further add to its appeal. Despite the minor issue with smudging on the stainless steel finish, I highly recommend this fridge to anyone in search of a reliable, efficient, and stylish refrigerator that will keep their food fresh and their kitchen organized.

We scheduled pick-up and everyone was very accommodating. Everything was exactly as needed, The refrigerator is better than expected plus we had to get a few other items and they graciously helped get the items for me so i didnt have to search for them since i am temporarily disabled.

The very definition of going above and beyond for customer service. Thinking and operating outside of the box to overcome challenges associated with this delivery was unmatched. Great guys and professionals. Much appreciate their effort! John

It has plenty off space in it, fits great in the space we have for it ,and it was a great price we are very happy with it

In the beginning, there was a mix-up with the survey appointment, which was cancelled by the store without our knowledge. We waited at home all day and no one showed up. The store manager at the Brook Road/Glen Allen, VA location never called back, so we drove to the store. The manager couldn’t confirm why the appt was cancelled, but he couldn’t do anything about it because it was scheduled by Geek Squad, not Best Buy, even though Best Buy sold me the fridge and set up the appt. My guess is that they had a “call-out.” The next day, our fridge was delivered. The Best Buy rep assured us that the delivery team can hook up the stainless steel hose to the fridge. This was not true! We had to spend another $300.00 to hire a plumber. The fridge itself is very nice and it matches our other appliances. It’s less noisy than our other fridge. The only noise I hear is from the ice maker when dropping and making ice. You can use Lysol wipes to clean the front of the stainless steel fridge. The front and sides are magnetic. I just don’t like how wide the door swings open. Other than that, I am satisfied with the fridge. If I had to do it all over again, I would probably buy big ticket appliances from Lowe’s because the in-store reps at Lowe’s seem more knowledgeable and they warned me that I didn’t have the correct hook-up and that I needed to hire a plumber beforehand. The Best Buy rep told me differently, but it seems like he was more concerned about making a quick sale. I will still shop at Best Buy for smaller electronic items though.

I have had this refrigerator over a month now no complaints water and ice work fine it is quiet a lot of shelves in the door plenty of space inside I recommend this appliance