Customer Ratings & Reviews

First I think was a problem with it bec didn’t work the first day then when I came to the store the sales person told me that was and a code then I came home and did. What she said and a work perfect I’m so happy with my items I need this so bag I was with out a refrigerator for 5 months

water line has froze twice. as a matter of fact, it’s froze for the second time right now and I’m assuming it’s defrosting from around the lights on the ceiling of the refrigerator it’s dripping. I currently have a bowl sitting in the refrigerator to catch all of the water that’s running all over the place. I would not recommend this refrigerator at all.

Had one for over 6 years and left it when we moved. Replaced it with the same model. Never had issues and that included the water dispenser and ice maker

Bought May 2020 and by June 2021 the LED lights in the freezer stopped working. It’s now July 2021 and the refrigerator top LED lights are very dim and keep going out. Not happy with the quality of whirlpool. And would never recommend. My KENMORE, that this replaced, lasted 10 years and I can’t even get a couple of years without problems from whirlpool?!

I shopped around for a refrigerator, I went to Best Buy , they had what I was looking for, great price, thank you Best Buy team!!

Best refrigerator i have ever owned, great fit and easy to set up and level.

Love this refrigerator, informs me of anything that is needed

Love the fridge so much room for items! The fridge looks great from inside to out!

The compartments are not easy to roll out. I’ve already got one new self they had to order because it was crooked. The compartment on left is not level and hard to roll out.

Had the fridge for a little over a month now, and overall it's great. The finish is smooth and looks good. Doors open, close, and stay sealed with no issues. Went from a 17 year old wide by side to this french door. The amount of refrigerator space is nice. It's large and you get a lot of drawers. The meats and vegetables have plenty of room for storage. The door can hold gallon jugs. The shelves have good latitude for making room for tall items. The slide away shelf to make room for tall items on the fly is a great idea. The slide out draw makes it easy to grab items even in the back of it. The freezer potion makes good use of space. The bin on top of the drawer gives ample room to hold food and ice packs. The pizza slot in the front of the freezer door is another great function. Moves the big boxes out of the way and they are easy to retrieve. The only downside is the ice and water maker. It's in the refrigerator section, so it's isolated in the door. When you open the door the section is exposed to outside air. The functions from making ice to dispensing water are loud, but the entire refrigerator is loud when it does anything. That's not too big a deal overall. The water dispenser drips after dispensing. You have to keep you cup there for extra 5 seconds or so to make sure the water has completed coming. I did the trouble shooting instruction in the manual and no difference. Sometime ice cubes or condensation, not sure what, get caught in the chute or somewhere in the dispensing cycle and melt leaving drops of water. They aren't under the water dispenser, so that's the only theory I have on where random water drops are coming from. The activation mechanism only works when the top of the is moved. Short glasses need to be held up to get water or ice. The ice cubes are smaller, but it nice since I can put them in smaller bottles. The ice making time isn't the quickest. The controls are simple to use and let set temperatures, ice or water, and light settings. There is a door open to long and temperature alarm. Changing the water and air filter is easy. The air filter has an indicator on it, and the water filter is tracked by the refrigerator and its life can be seen on the LED screen. Overall, the refrigerator is good, but the ice/water section is a weak point.

I graduated to this fridge from a 27-year old GE 18.2 cubic foot fridge - a 47% increase in size, plus a through-the-door ice maker! I filled the huge freezer surprisingly fast with on-sale meat and enjoy I can store so much more in the freezer! The noise level is about the same as my older fridge, but I have very sensitive hearing. I was a little worried about ice production but I haven't come close to running out. I used the fast ice setting once just before I had a party (about 20 people) and there wasn't an ice supply issue. The interior is so bright with the LEDs and the temperature is accurate based on my digital food thermometer. While I can't say for sure it's the new fridge, my electric bill went down by about 5% YOY. There's lots of space and the internal arrangements are almost infinite. I have a moderate-sized kitchen so it definitely looks like a beast ... in a good way! My only concern is you have to run so much water through new filters. If you don't, the water tastes "oily". I use about 3% of the filter's life doing so. And the filters aren't exactly cheap. You can run it without filters, but I can taste the difference the filter makes when compared to tap water. I doubt it will last 27 years like my last fridge ... but I can hope! It was a major investment (wait for a sale if you can) but I think it was worth it.

In my research of a refrigerator, I decided that the best configuration would be French doors with a single drawer freezer on the bottom. I didn't like the silly big touchscreens that we got tired of using after 10 minutes or so in the store. I didn't like the doors that have a "flap" that allows access to drinks or other items in the right-hand door. It makes the door unnecessarily complex and looks like it would fall apart or leak cold air at some point. I don't like the center drawer because it makes the main "chamber" of the fridge very small. Ok, so here's why I really like this fridge: It is a 2019 model with MUCH improved fingerprint-resistance. NOTHING sticks to the surface at all. Everything wipes off perfectly. The freezer has a dedicated slot for large boxes like frozen pizza or waffles. The freezer also has a second drawer. There's also an option for a second icemaker if you need lots of ice. The ice maker keeps up with our family of four with no problem (relatively quiet when dumping the ice also). The refrigerator section is really intelligently laid out and has a really useful wide drawer for large items, shelves that changeable for depth, allowing tall containers in the main section. Also, in this 2019 model, there's a center beverage drawer that holds soda cans or juice boxes perfectly, keeping them out of the way. They also changed the configuration of the ice-maker, taking it out of the main fridge and placing it completely in the left door. I keep emphasizing "the 2019 model" because the previous model of this fridge didn't have the smart storage configuration, better fingerprint resistance, better ice maker, etc. Also in my research, I heard horror stories about Samsungs having not only an unacceptable failure rate but hard to get parts that have to be shipped from Korea. I also noticed that lot's of these fridge's are are sold as different brand names and dressed up differently with different branding. Anyway, this fridge has been great! It's quiet, cools down perfectly, and is really useful for storing lots of food while still offering easy access to everything inside.

I bought this to replace a 4 year old fridge with a failed linear compressor. I'm hoping this one is more reliable. Pros: Compressor is fairly quiet. Ice maker produces ice very quickly. Nice lighting. Lots of room. Magnets stick to it! Too early to tell on reliability. Cons: Ice dispenser is really loud. Water dispenser is in front of ice dispenser so you have to push the paddle with your hand and hold smaller containers in front. Doors swing open very easily. Pull out bottom tray wastes space and could just be a shelf instead. Biggest gripe is the shelves are not flush with the back of the refrigerator so there are gaps. Items fall down the back and get stuck behind the pull out tray so then you have to dig back there and get them out or the tray will not go back in. Nitpicky, but wish the top freezer basket would pull out when you pulled the door open and then you would have to push it back to get to the bottom one. Hear an occasional groaning sound like a slipping belt. No idea what it is, but hope it isn't bad. Also hear what sounds like some debris flipping around when the compressor runs that's a little concerning. There are groves on my wood floor when it was rolled back now, but that may be because the guys had to take the front roller feet off to get it in the house and they may not have got them back on square to the floor. Something to keep in mind if you have wood floors.

My wife and I had an old side-by-side when we purchased our new home a year ago. We finally bought this fridge a month ago for the black Friday sale. It's definitely an upgrade over our previous fridge because there's a LOT more room, which we really like. It holds a good amount of ice. The ice-maker is a bit noisy when it begins making ice, but I don't know if that's because we're not used to it (our old one did not have a water line hooked up), or if that's just how they are. It is only temporary, it doesn't last too too long. It is also kind of annoying that you can't rest your glass on the shelf of the water dispenser and pour water. You physically have to hold it up towards the top. You'd think with such a long level, you could just press it in at the bottom. Even using a 30oz Yeti to get water/ice you need to hold it high on the lever. Either mine does not work properly, or this was a poor design. The water also shoots out very close to the front of smaller cups, rather than towards the center of them. The space is about as customizable as any fridge out there. I do wish the door shelves had sides that weren't quite as high, but that's not a big deal at all really. Overall, my only complaints are the noise of the ice maker and the poor design of the water dispenser. Other than this, so far it's been a great fridge.

We've had the refrigerator for just over 3 weeks and it has been great. No issues thus far. It's very spacious, good shelving, bright lighting, the water and ice dispenser work perfectly, a very large freezer drawer, and looks great. The gentlemen that installed it were professional and respectful. What's not to like? Our previous refrigerator was a Whirlpool and was still working after 27 years with no major issues. I have confidence it the brand.

Love the refrigerator/freezer! It runs fairly quiet and is beautiful and fingerprintless with plenty of storage, however I wish it made more clear ice! We followed all the directions thoroughly and went through it two separate times to try to get our ice more clear. That one is a mystery as our old refrigerator was making pretty clear ice and this new one is not and we got all the air out of the lines and it has a new filter, so when we called Whirlpool they were kind of stumped as well. Oh well, perhaps the ice will get clearer over time? At least we know it's safe to use and doesn't have any weird smell or taste, so overall we are thrilled with our purchase and with the quality of the customer service and delivery and set up by Best Buy!

In my opinion these reviews on Long Term (Durable Goods) Items - like Appliances and TV's should be done periodically not just one time after you've had them for only 6 weeks. But so far so good !! Nice Fridge - Nice lighting - Plenty of room - Ice maker works well - Not too noisy Overall we are very satisfied. Hopefully i'll be able to edit this post in say - 4-5 years - that's when we'll actually know if we purchased a good product.

We have had this Whirlpool Refrigerator for 6 months. We really like it. It has plenty of space. We are happily surprised by the storage room in the door containers. We can really use this space for all of the smaller containers and can allowing us to use the internal space for larger items. It is at time a bit noisy, but nothing annoying. I think the water dispenser layout and design can be improved. The water dispensing outlet is too forward and when using smaller glasses water can be spilled. We really enjoy the freezer drawer space and design. It helps us organize items in the freezer. I do recommend this refrigerator, just those minor details.

This fridge replaced an old Whirlpool side-by-side fridge, and we couldn’t be more pleased. It is incredibly spacious, and we love how it is organized. As a family of three we have yet to come close to even filling this fridge or freezer, even during pandemic times when we are eating from home all of the time! The shelves are durable and sturdy. The installers were quick and efficient. We did have one issue with a missing door shelf, but that is easily fixed with a call directly to whirlpool, and they put one in the mail for us immediately. We’re hoping that this fridge will prove to be a good choice, and will last us a good long time! Just a couple things to note, this fridge does seem to run slightly louder than our old fridge, which is a bit surprising to me. But it’s not obnoxious, just something to note. The icemaker works well, but I do hear it making lots of noises as it goes through the different stages of filling and freezing and emptying. This might be comparable to what our old freezer did, it just sounds a little different. The water dispenser sits a little further out from the back where are you push the glass against it, so if your glass is too small (like a kids cup), then you miss the cup. Just some minor adjustments that we’ve had to get used to.

In general the refrigerator meets our expectation. It looks nice. Its easy to clean. There is ample room inside. But for the price we are disappointed with how noisy it is. There are frequent grumbling sounds. Motor sounds are regular as well. Our biggest surprise is that the outside door water and ice dispenser is poorly aligned. The crushed ice bounces off the glass and some ends up on the floor. When getting just water if the glass isn't big enough it can easily miss. Thus we have to be careful to use either feature. Not what we expected