The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-97 of 97 reviews
Rated 5 out of 5 stars
Customer service
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Everything went as planned for delivery and installation.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Refrigerator arrived on Tuesday, December 23. The delivery crew assembled the parts, but middle drawer dividers were missing. The crew stated that the dividers were not part of my purchase, but they were obviously wrong. Best Buy needs to fix this problem; they stated that they would deliver a brand new refrigerator, but that is too much stress on my wife and me, to prepare once again for a whole new unit. My wife has severe Dementia and I am her primary Caregiver. Disruptions such as prepping for a new fridge, moving food from one fridge to another, coordinating a new date, etc, is now doubly taxing on us. Just send us the new dividers!!! Frank Bonsiero
Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. We would greatly appreciate it if you could reach out to us directly via: Facebook at https://tinyurl.com/Whirlpool-Facebook Instagram at https://tinyurl.com/Whirlpool-Instagram So we can investigate this further to see how we can help. We’re looking forward to hearing from you.
Rated 5 out of 5 stars
delivery/removal of refrigerator
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The delivery team (Telmo & Walter) did a fantastic job installing the new whirlpool refrigerator and removing the old bosch refrigerator on 02/12/2025.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We found a fridge that would fit in our spot against one wall due to the way the hinges are attached to the door. This allows the door to open to 90 degrees and still allow access to the whole fridge.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Had to return first refrigerator because of bad freezer drawer seal. Just received replacement yesterday and the ice maker doesn’t work properly. Will be calling tomorrow to cancel the entire order for a refund.
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Rated 3 out of 5 stars
Iffiy
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
You can’t open other doors when you have one door open
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This fridge would be perfect if it didnt run constantly with a loud vibration. We have had a whirlpool repair person come out once and now they are coming back a second time.
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Rated 1 out of 5 stars
Policy not customer friendly
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
2 of my doors were damaged on delivery Oct 1 2024 waiting on replacement doors which have been postponed 3 weeks in a row. Is sad to include paid cash. And now I'm told i missed out on 15 return policy
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Rated 1 out of 5 stars
NOT HAPPY W/ BB! THEYRE SELLING PRODUCTS DONT HAVE
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
BEST BUY IS THE REASON I’M GIVING THE 1* REVIEW! I PURCHASED THIS FRIDGE TODAY AND THEN TONIGHT THEY HAVE CANCELLED MY ORDER!
Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook (bit.ly/3EmnJE5) or Instagram (bit.ly/45Urm02) so we can investigate this further. We’re looking forward to hearing from you.
Rated 1 out of 5 stars
Unsatisfied cistomer
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Delivery person cut existing copper line and took it with him
Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.