Customer Ratings & Reviews

We purchased this to replace our old oven that was having problems, and the whole thing was a mess. First, when they came to deliver the range, we found out that the associate at Best Buy messed up and ordered the wrong color. He ordered the stainless steel one after we clearly told him we needed white to match with the rest of our kitchen. So they said they would hook up the stainless one for now, and come back to switch it with a white one latter, which we waited a little over a week for. So then they brought the right one, and the control panel died out the very next day. The stove top still worked, but with the control panel dead, we couldn't use the oven. I called the Whirlpool support line, had to wait over 40 minutes to get someone on the line, and they arranged for a technician to come out. We had to wait 5 days, which I thought was kind of a lot, but it was Christmas time so I guess I understood. So the technician came over the following Tuesday, and said that he would have to order a new control panel, and it would take until Friday. I asked if there was any chance of getting it sooner, and he said maybe Thursday, but by Friday for sure, and I got is cell phone number so we could keep in touch. I tried calling him on Thursday to see what the deal was, but he didn't answer and his voice mail was full. I tired to call him again on Friday, the day he said he would be there with new part by, and still no answer. So then I called the customer service number that Whirlpool gave me for the service company that he works for (Diamond Factory Services). I got through to a lady, and asked when this guy would be coming. She said that the part just came in that day, but there was nothing scheduled for anyone to come to my place that day, and that the soonest anyone could get there was the following week on Thursday. This is where I finally snapped. The guy was supposed to be there with the new part on that day, and I told this lady they either need to fix it today or they just come take there stupid oven back and pay us back the money we spent. She said we have to go back to the store for a refund, but she would have the part sent back and cancel the appointment. So we went back to Best Buy, talked to a manager, and he arranged to have it swapped out with another one the following Wednesday. At least it was one day sooner than if we would have waited for the repair guy, but we probably should have just went back there to begin with. So far the new oven seems alright, but I am not happy with Whirlpool. When some orders a new appliance, and it has a major problem the very next day, the company should be right on top of things, not making people wait this long. Below it asks whether I would recommend this product to a friend. Well, not only do I not recommend this product, but I do not recommend appliances from Whirlpool at all. They are just not on there game with defective products.

Works well but takes 20 mins to heat up.That part is a pain.

Very nice, but I think the bottom drawer could have been built a little better

This Range is a great cooking tool and is beautiful for your kitchen!

Beautiful & priced right for my budget. Cooks evenly.

Really cooks good oven and stove top love the color and the look

Lowest priced stainless - looks great - nice features.

We love this electric range. My wife love to cook and with it she cook even more.

Great stove now I just wish I had the warmer in middle

This is a perfect stove for my rental property, and the tenants love it!

I love this range it add such a chic look to my updated Kitchen

I’ve only had it for a month now. So far, I like it.

The installation was flawless and we couldn't be happier.

Cooks very well for a small range. It fit our kitchen just as we wanted.

This oven is very efficient. Does not overcook or burn my food. It is wonderful!

Cannot beat this deal 2000 bucks for the whole kitchen

Just what we needed for the house renovation. Blends right in

I am very happy with this product as well as delivery and customer service

It's perfect for cooking meals for my large family

Needed new stove for our cottage. Very happy with this Whirlpool stove.