Customer Ratings & Reviews

Fast and polite. Work is done within half an hour.

Easy setup. Not too noisy. Great for a small room.

I strongly recommend to buy the total tech membership is very good the services are professional made and don’t have to pay extra the team that went to the do the service are excellent and they explain all the installation step and they showed you how is going to be installed thank you

I had two professional young men show up at my apartment to install my new Insignia Portable Air Conditioner. Very friendly and efficient! And the product works great too! Keeps my apartment cool on those hot summer days. It’s not too loud and only takes up a tiny bit of space near my window.

Air conditioner is great. Install was not. I paid the extra $$ for a professional install but it was put in the window incorrectly and had to be re-done by my building manager. I put the AC in the living room and it also keeps my bedroom cool during the night if I keep the door open. 675 sq foot apartment. Love being able to control it remotely, even turning it on automatically when I’m close to home.

Installers were on time and were extremely professional.

This install service was not only extremely fast, but professional, the install techs were extremely nice and helped me move a couch out of the way to access the window where the AC Unit was being installed.

Very satisfied customer, the air conditioner works well and the delivery/installation went smoothly

This unit is really nice, efficient, and one should really TAKE NOTE in it's description of how much air it blows out which surpasses greatly most out there in this size unit.

Very Professional!!! Wonderful Job Installing!!! Will ONLY Buy My Appliances From BEST BUY From Now On!!!

The guys that installed my ac were very professional. They had all the tools needed for the installation.

The two men who came to install my AC unit were professional, thorough and kind! They explained things as they did them and showed me how to operate the unit when they were complete. I was so impressed with their work ethic! They were the BEST!!!

Installers showed up on time and were through and diligent in removing the old air conditioner and placing the new air conditioner in window. They removed the old unit and any trash from the job. My installers gets an excellent rating.

Runs great and looks good! Service did a good job putting it in too!

Window air conditioner installers were professional, efficient and effective.

This is a fantastic air conditioner. It keeps the whole first floor of my home nice and cool. I highly recommend this GE product. The installation was professionally done.

Came quickly. Installers called set time and arrived on time. Did nice job and cleaned up after themselves. Whole process went as it should. Unit is working fine and nice features.

First, let me talk about the actual installers. They were FANTASTIC. Great job; friendly, quick, and professional. Got the job done with no trouble and cleaned everything up before leaving. I'd have them back in my home any time. Now let's talk about the SCAM part. Best Buy knows very well that this is not an amateur install job. It's a large AC unit running on 240 V, and in fact, the manual for the air conditioner expressly says that this AC unit requires professional installation. On the website, BEFORE buying, Best Buy says, "Once you buy, we can set up a time to install it." AT NO TIME do they mention that this installation will cost money (a large chunk of it, compared to the purchase price of the unit). When I complained about this to Best Buy's customer service rep, while setting up the install, she ADMITTED that the language of the website was misleading. Hey, Best Buy: when your own agents admit that you are misleading customers on your website, you've got a problem. It is a violation of consumer protection law and of the Deceptive Trade Practices Act (DTPA) to advertise a service as included with the purchase of a product (and YES, that includes implying it is included and only revealing the truth after the purchase) and then charge a fee—a HIGH fee, at that—for the service. I will be filing a formal complaint with the BBB and possibly filing suit to recover the cost, since the DTPA also provides for treble actual damages, plus exemplary damages, plus attorneys' fees. Maybe a hefty exemplary damages award will convince Best Buy not to cheat their customers with false advertising.

AC works well in my bedroom. Cools room in 2 minutes. Best Buy sent an installer and they did a good job as well. I highly recommed the AC and install service.

It has been working. It was instslled right..........