Customer Ratings & Reviews

Geek is all mess up! They never finished the order. Everything went wrong with my order. When I geek squad give me a pick date and time,they call and cancel out. This have happened 4 times. This is bad business.

Darwin was amazing installer, very knowledgeable and courteous.

I NEVER received a call or cancelation so I called and Best Buy confirmed. Got a number for my installer after staying home ALL day to finf he doesn't go in attic and had canceled my installation. Need this completed ASAP PLEASE!

They were patient kind courteous and professional.

The agents were nice and professional. They responded to all concerns

The agents mounted my tv, mounted the doorbell, mounted the cameras and installed the mesh wifi. They were amazing and went above and beyond to make sure everything worked. Highly professional group.

One Tech refused to mount my cameras. I was a Total Tech Member at the time.He conjured up excuses.

The agent mounted my ring bell perfectly and anytime I call Geeksquad is ever ready to help & always on time. They are committed to their work and I as a customer take pride in being a member & I am glad that I am!

Totally excellent and professional service! They came with 3 people and worked great as a team to finish the installation and I am very happy.

Levi did an excellent job in running wire and hooking up the devices. He checked and made sure that everything was running well before he left. Though there was a delay due to scheduling, we are very pleased with the security device and the work that Levi did. We have already recommended him to others seeking a security device.

Kendall and his team worked very hard installing our 6 cameras. This was a complicated installation. Our Community Association required exterior wires be encased in electrical conduits (vaulted ceilings with no attic). Kendall made sure we were in compliance with Association rules - to not compromise our neighbors' privacy while protecting our property. I appreciate their hard work!

Tech was extremely professional and knowledgeable.

the agents did not mount the camera. They never open the box to try they said they could not run the wires in my Attic. Again they never open the box to try.

Contacted geek squad with live chat, explanted that I was having printer connect problems. The live chat was transferred to phone chat. I waited 1 1/2 hours for response no response so I then ended the call the problem still occurring.

I returned to get a wireless security camera system

I was so impressed with such clean install Chad did. All wiring neatly done and it looked like a pro did it. Everything, excellent workmanship His agents worked nonstop good crew. Great job Chad !!!

The team was knowledgeable and did the job neatly and promptly ( wired security cameras)

The agents prewired home or security system and TV room. Very professional

The gentleman that came out did a great job installing.

THEY NEVER SHOWED UP,TO DO ANYTHING, KEPT TELLING US ABOUT THE THIRD PARTY SUPPOSED TO COME OUT, THE THIRD PARTY DIDN'T KNOW WHAT THEY WERE DOING EITHER,THEY TOLD US THAT IT WAS THE GEEK SQUAD RESPONSIBLE TO PUT UP THE SECURITY SYSTEM BECAUSE THEY HAVE THE TOOLS ON THE TRUCK,BUT WE JUST KEPT GETTING THE RUN AROUND, RESCHEDULE APPOINTMENT OVER THREE TIMES, NOTHING WAS HANDLE, CALLING THE STORE WHERE WE PAYED THE GEEK SQUAD TO COME OUT TO DO THE JOB,OVER AN OVER,GOING BACK TO THE STORE OVER AN OVER NO ONE DID ANYTHING TO HELP, NEVER AGAIN, IT'S JUST TO MUCH, HAD TO RETURN THE SECURITY SYSTEM,(DON'T WASTE YOUR TIME)