Customer Ratings & Reviews

Geek is all mess up! They never finished the order. Everything went wrong with my order. When I geek squad give me a pick date and time,they call and cancel out. This have happened 4 times. This is bad business.

First 2 times the other company they sub contracted never called or showed up and the 3rd time I was denied because I live in a 2 story home and they didn’t want to run the wires

The agents were nice and professional. They responded to all concerns

Kendall and his team worked very hard installing our 6 cameras. This was a complicated installation. Our Community Association required exterior wires be encased in electrical conduits (vaulted ceilings with no attic). Kendall made sure we were in compliance with Association rules - to not compromise our neighbors' privacy while protecting our property. I appreciate their hard work!

agents arrived promptly on time and installed 5 cameras.

The agents did a good job and were courteous. I do believe they could have done a bit better with CAT cable management in the basement by hiding excess CAT cable above the drop ceiling.

Levi did an excellent job in running wire and hooking up the devices. He checked and made sure that everything was running well before he left. Though there was a delay due to scheduling, we are very pleased with the security device and the work that Levi did. We have already recommended him to others seeking a security device.

They were patient kind courteous and professional.

Very disappointed with the communication and the service. No calls were returned form the original tech that was suppose to do the cameras and WIFI.

Tech was extremely professional and knowledgeable.

I returned to get a wireless security camera system

Contacted geek squad with live chat, explanted that I was having printer connect problems. The live chat was transferred to phone chat. I waited 1 1/2 hours for response no response so I then ended the call the problem still occurring.

Great Customer Service, I will use Best Buy again and refer them to my friends and family.

The agents prewired home or security system and TV room. Very professional

One Tech refused to mount my cameras. I was a Total Tech Member at the time.He conjured up excuses.

The team was knowledgeable and did the job neatly and promptly ( wired security cameras)

The agents mounted my tv, mounted the doorbell, mounted the cameras and installed the mesh wifi. They were amazing and went above and beyond to make sure everything worked. Highly professional group.

The agent mounted my ring bell perfectly and anytime I call Geeksquad is ever ready to help & always on time. They are committed to their work and I as a customer take pride in being a member & I am glad that I am!

Third party was the absolute worse to do this job. They ended up putting holes in my ceiling, just a very bad experience. I highly recommend find your own help or workers to do any job for you.

I had to move furniture and other things for them to install these cameras. for FOUR days in a row I moved furniture to get set up for their arrival , Each day they called up and canceled. After four days of this I got MAD, and cancelled the deal. I called Best Buy to see what they were going to do about this situation , and they were not concerned, I will not deal with Best Buy AGAIN!!! And they do not care!!. I have bought a lot of stuff from Best Buy, Never Again!!! They do not care about my business!