Customer Ratings & Reviews

This security system is the best.. and the agent installed it just the way I want it

Well the guys were somewhat knowledgeable about the product but no equipped. Didn’t have a tall ladder thank goodness we had one for them to use

The service man was prompt as promised but I felt like I would do a better job than what he proposed to do. Service declined

The Geek Squad installed my new security cameras around the outside of my house. They did a great job of working with me to align the cameras to my satisfaction. Kenny set up my DVR and answered all of my questions.

Cannot connect because we can't read password that installer programmed.

The agent came to installed our new home security cameras. It was a lot work, he was patient and at the end he took his time to explain how the System works.

Geek squad came by and told me that they would be able to install the cameras as requested. On the installation day, the third party vendors arrive and tell me that it cannot be installed unless I was ok with getting an extensive sheet rock work done.

These men are very knowledgeable. Had our cameras installed and made sure we knew how to operate the device. Highly recommend

Geek squad recommended and installed our new Ring security camera system and we are pleased beyond all expectations and if we need any more security items we will always buy Best Buy and have installed by Geek squad and request our #rd party installer.

Giving 4 stars because this item was a little pricey. Geek Squad could not install because it was new construction and there was no power yet

Date pushed back due to confusion of install, cameras have not yet been installed

The guys were very friendly and very knowledgeable about putting in the cameras the communication was very well. I would definitely recommend installation for security cameras to others to call this best buy.

I bought this to keep an extra eye on my mother when she was home alone but they don’t always pick up every little detail and learning the system took a little time but it works good for what I needed it for.

Your team arrived on time and got right to work installing my Lorex wired 6 exterior camera system. They did a nice, clean job of mounting the cameras on the outside of our house and in fishing all the cables from the attic down & through the wall to the NVR located in the living area. I would use them again!

As a total tech support member since 2019, I’ve used services for several in-home projects & were great thus far (ONLY reason for giving 1 star). However, when trying to have pre-existing exterior cameras connected to wifi, this service absolutely failed. The 1st tech consultation told us we HAD to purchase an NVR which was $400 in order to access the cameras. As our cameras were already wired & set up, the tech said he’d relay that we only need someone to come & hook up the camera wires to the NVR. Several weeks passed & we never heard back from him & had to start from scratch because geek squad apparently didn’t have notes explaining the 1st visit. Months later 2nd tech came out to hook up but told us the NVR we bought won’t work & he can’t figure out how to set up. So now we are out $400 and have no cameras!!

The cameras require professional installation, in my opinion. But once installed they function as described.

Bryan and Reuben, a superb Geek squad team, installed my outdoor security camera system including dvr and remote phone access. They were thorough and knowledgeable, demonstrating a great attention to detail. They gave 200% plus! Years ago I used a different service to install an outdoor security camera system who were terrible compared to my experience with this installation. Today's service by Bryan and Reuben was outstanding in all respects.

Bryan and Reuben, a superb Geek squad team, installed my outdoor security camera system including dvr and remote phone access. They were thorough and knowledgeable, demonstrating a great attention to detail. They gave 200% plus! Years ago I used a different service to install an outdoor security camera system who were terrible compared to my experience with this installation. Today's service by Bryan and Reuben was outstanding in all respects.

I thought it has a better night vision. In a sunny day looks good.

The reason for such poor review are as follow: 1. I called to schedule the 8 wired security camera installation appt. The morning of the appt, the person who was suppose to come called 15 mins before the appt time. He said he was not aware that this job was for wired! He needed to reschedule because he was by himself and this job would require 2 people. 2. The person who was suppose to do the job then stated he can do the job but had to be at the end of the day. He came at the end of the day BUT then said Best Buy has a policy that if it is more than 15 ft, he won't do it. So job was not done. 3. Qeek squad should know better to send out 2 agent for the job. I provided the serial number, the model and stated I needed WIRED. 4. Encountered a RUDE, agent when I called back to cancel an appt. 5. Will cancel total tech support. Why would they send out 1 person when I asked for wired camera installation. How am I to know that their agent won't install camera if the home is 15 ft.