Customer Ratings & Reviews
- Model:
- WYZECPAN4_WHOFL
- SKU:
- 6642670
Rating by feature
- Value
Rating 4.9 out of 5 stars
- Quality
Rating 5.0 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Pan v4
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It work 2 weeks.. tomorrow im gonna return Its the second time something happens.. i was so slow moving to the sides .. and yesterday tried to point in different directions..and just stop .. the app shows "device offline " i try different things to make the cam work again..plug unplug etc.. i got the pan 3.. i works beautiful.. but this pan v4 its the second one ..it gives me too much problems
I would recommend this to a friendBrand response from Wyze Labs
Posted .Hi there, thank you so much for taking the time to share your feedback with us. We truly appreciate you letting us know about your experience, and we’re genuinely sorry to hear about the trouble you’ve encountered with your Wyze Cam Pan v4. We completely understand how frustrating it can be when a device doesn’t perform as expected, especially after trying multiple troubleshooting steps and we sincerely appreciate your patience and willingness to give us another opportunity with a replacement.
If you haven’t already, please feel free to reach out to our Wizards team at:
https://wyzelabs.zendesk.com/hc/en-us so we can further assist you with your devices and provide more personalized support.
In the meantime, here are a few additional steps you can try if your Wyze Cam Pan v4 is showing as “device offline,” responding slowly, or not behaving as expected:
Check Connectivity:
If the camera is going offline, loading slowly, or frequently disconnecting, this may be related to network connectivity. We recommend reviewing our Wyze Cam Pan v4 connectivity troubleshooting guide for more detailed steps.
Power Cycle:
Unplug the camera, wait about 10 seconds, and then plug it back in. It sounds like you’ve already tried this using your Wyze Plug, which is a great troubleshooting step.
App Update:
Please make sure your Wyze app is updated to the latest version.
Firmware Update:
If you’re able to access the camera, check whether the firmware is fully up to date.
Reset the Camera:
If the issue persists, performing a factory reset may help resolve any lingering problems.
If you’ve noticed the camera panning to a different location or moving on its own, this may be part of its resetting or initialization process. You can find more details on our support page through these articles:
Wyze Cam Pan v4 is panning to a different location
Wyze Cam Pan v4 is moving by itself
We truly appreciate your patience and understanding as we work through this with you. If the issue continues and you decide you’d prefer to return the device, we completely understand. Please let us know if you’d like assistance with the return process or if you have any other questions at all. Your satisfaction is very important to us, and we’re here to help every step of the way.
Thank you!
- Pros mentioned:Image quality
Wyze Cam Pan v4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works as expected. no connection issues, picture quality great. would recommend to anyone
I would recommend this to a friend Buy the best first WYZE!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this camera! Easy to install and these cameras are just the best. I've bought the cheaper cameras and they constantly bump offline. So far no issues. I live in a different household and use this camera to help monitor my elderly parent, the sound quality is excellent. If calls out for me in another room from the canera I can hear it very clearly.
I would recommend this to a friendUseful indoor or outdoor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have gotten several of these for keeping an eye on my pets while I am out, they are easy to set up and use. The app does not require a subscription either, though you get some additional functionality if you sign up. I recommend getting an SD card with this so it can do continuous recording locally and without a subscription or cloud uploads that the app tries to impose.
I would recommend this to a friendDecent camera but could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Setup was pretty simple and the camera works, but it’s not perfect. The picture quality is okay, not amazing, and the motion/rotation can feel a little slow or laggy at times. It does the job for basic monitoring, but I expected a bit more for the price. Not terrible, just not great.
I would recommend this to a friend- Pros mentioned:Image quality
Buy an axcellent inexpensive security camera
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Images are very clear. Tracking is excellent. I sugest you use an SD card.
I would recommend this to a friend Love the Cam Pan v4
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced my fixed view Wyze camera with the pan view camera. What a difference and love the ability to move the camera to pan the room to find my pets. Easy to set up and use.
I would recommend this to a friend- Pros mentioned:Image quality
Good & the Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.4k Image, when working is outstanding. Video res. mods [auto-4k-360p] keep swicthing to the lower 360p res image.
I would recommend this to a friend good product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely a mounted camera as it has problems balancing on its own
I would recommend this to a friendBrand response from Wyze Labs
Posted .Hi there! Thank you for your feedback regarding the Wyze Cam Pan v4 and its stability when not mounted. We understand how important it is for your camera to remain secure and balanced during use.
Here are some helpful details about mounting options for the Wyze Cam Pan v4:
Mounting Options:
On a tabletop or flat surface
On a wall, right-side up
On a wall, upside down
On a ceiling, upside down
Flat Surface Placement Tips:
Place the camera on a horizontal, flat surface (not angled)
Position it at the edge of the surface for best results
No mounting kit is required for flat surfaces
For the most secure and stable setup, we recommend mounting the camera on a wall or ceiling, especially if you find it has trouble balancing on its own.
You can find more information about mounting the Wyze Cam Pan v4 here:
https://support.wyze.com/hc/en-us/articles/40185128497179-Wyze-Cam-Pan-v4-Mounting-Guide
If you have any other questions or need further assistance, please let us know!
Audio
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio is perfect! Gives me peace of mind love that my kiddos can speak to me via camera
I would recommend this to a friendWyze Can=mera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, with a great price. Works with Google Home. The app is easy to use and the monthly fee is reasonable. Highly recommended.
I would recommend this to a friendWyze camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product works great. Camera is awesome. Small and compact.
I would recommend this to a friendCamera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this camera. The quality is great and the picture is clear.
I would recommend this to a friend
