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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 313 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are impressed with the Assure Lock 2's ease of use and simple installation. Many appreciate the sleek design, added security, and user-friendly app. However, some customers have expressed concerns about the battery life and the auto unlock feature.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 313 reviews
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Great lock

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price so far great product. Easy to install and easy to operate. Have not had any issues with the app and everyone in the household has not had any issues getting in the door.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Ease of use

    Rated 5 out of 5 stars

    Worth it for the security.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lock works very well pretty simple install. Best Buy has it on sale more often than not. I went with the buttons because I don’t always have the best luck with touchscreens also you can add the Wi-Fi module whenever for the capability to lock/unlock anywhere. Bluetooth works well in my place so no issues but will get the Wi-Fi module later

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smart lock

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and easy to setup and use. Found it on a great price for Black Friday and could not pass it up

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Simple door lock that works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock replaced the yell assure lock with the built-in Wi-Fi connection. Repeated problems with that lock. This is the simpler version that does not require as much battery power to operate which means batteries last much longer. It’s a good luck. The Wi-Fi was nice but changing batteries every 3 to 4 weeks was irritating. This one did not get four stars because I had to call customer service to get it to work when I installed it. Yale does have great customer service with real people who know how to answer questions and get problems resolved. it was also a tremendous price on this lock

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Installation

    Rated 4 out of 5 stars

    Easy installation and upgradability

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It can't get easier than installing this unit. I find the Bluetooth works really well and is more reliable than the Wi-Fi unit. However, the module can always be upgraded for more capabilities. Good buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install and works great. Best choice I have made hands down.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Security

    Rated 5 out of 5 stars

    Works perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love coming home with bags and other junk in my hands and to not have to fumble with my keys to get the door open. And i really like the security of being notified when my door is locked and unlocked. Setup was super simple and fast also.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Good for price.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great lock. Very affordable, sleek and some good features. Make sue you get the get the wifi smart module (sold separately) to control away from home.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Nice nest Yale lock!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my side door garage door with this new lock. Easy to install and it’s my 3rd one. Control each lock in your nest Yale app. Can’t go wrong.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    Door safety

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hubby says it wasn't hard to install, love the updated look

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Premium Lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lock was very easy to set up it has a premium feel to it and overall I'm satisfied with the purchase. The only thing that I didn't realize is that in order to use the smart functions like being able to use your Google Assistant and notifications about when the door is open and closed you have to have a Wi-Fi module that is sold separately in order to get those features. I did buy this lock on a deal of the dale sale as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Great for Airbnb!!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product!! smooth installation, easy set up, and simple to use. Purchased for my house for airbnb and i love how i can customize several codes and delete old ones. Great buy, definitely recommend! 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 4 out of 5 stars

    Easy to use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Easy to install. Easy to create codes. Just what we were looki g for. I dont like that you need to pur hase a seperate puece for the wifi.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Smart lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was a bit difficult at first, especially when it came to programming the PINs—it wasn’t very intuitive and took some extra time. However, once everything was fully set up, the lock has worked reliably with no major issues. Since installation, the system has been consistent and dependable, and it’s been convenient for everyday use. Overall, despite the initial setup challenges, I’m satisfied with how well it performs.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Prox lock is a lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, easy to use. The proximity sensor attached to the app makes getting in easy.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 4 out of 5 stars

    Great price but less technical features

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price this smart is a very good buy. However, I really wanted. Schlage encode plus smart lock that IS NOT available at Best Buy and cost more. But, I wanted newer technology and ability to unlock with my smart Apple Watch.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Yale - good functionality when it is complete

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yale has a good quality and easy to work. Problem was it didn’t come complete. I bought the internet module after. So, take care if they are complete when you buy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Lock for A Good Price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lock is very easy to install. It does everything we need without any issues. The app is easy to use. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Yale deadbold

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great deadbolt only replacement. We have a couple Yale deadbolts and they are great as a direct deadbolt replacement.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Simple elegant lock

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this lock. Simple and easy installation and works seamlessly with Apple Homekit. One feature I love about this lock is even though it doesn't have a keyed entry (which makes it safer IMO) is on the bottom of the exterior key panel is a spot to connect a 9volt battery on the two metal nubs. This allows you to power it in case the batteries die, or you forget to change them, without being locked out. If you buy the one with the keyed entry, and you lose the keys and the batteries die, you will have to call a locksmith. The keyed entry model does not include the 9-volt connector. All in all its a great device. Highly recommended.

    I would recommend this to a friend
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