Customer Ratings & Reviews

Best pay always pushes out quality service and quality items

Great service , great product and great geek squad customer service assistance

Always Accommodating at Best Buy in fixing my screen protector. Very Satified

I've been using ZAGG screen protectors for years now always come in clutch and save my phone's screen.

protected my phone many times and strong as advertised

Fits perfectly as usual. Easy Install, clean look, and keeps my phone safe.

The product is real good, HOWEVER; the “Replacement Lifetime Policy” is a complete SCAM. Reasons: Virtual agent: Hi, I'm Best Buy's chatbot! What can I help you with? You: Hi Virtual agent: Hi, I'm Best Buy's chatbot! What can I help you with? You: I would like to chat with a real agent please Virtual agent: I understand you want to chat with someone. Our team members are specialized in different areas. To get you the right person, which of these do you need help with? Shopping and product advice, Recent orders, price match and account, Repairs and tech support, Order status, Something else. You: Something else Virtual agent: OK. Let's get you the support you need. When you're ready, select the button below. Chat with an agent. You: Hi, good morning Customer Care agent: Hi! Thanks for contacting Best Buy! This is Cindy. I hope you're doing great! How can I help you today? You: Hi Cindy Customer Care agent: Hello Good morning Christopher! You: I do have a question You: Can you show me regarding the policy lifetime warranty related to the replacement of a screen protector for an iPhone process? Customer Care agent: Sure! Can you tell me about it. You: Specifically referring that the customer HAS TO PROVIDE THE SCREEN PROTECTOR “Before” to request the replacement!? You: That is for an iPhone 16 Pro Max You: So, if the Store doesn’t have a replacement (for whatever reason) at the moment when the customer request the replacement. Then the customer is asked to take out the screen protector to proceed to the replacement request Customer Care agent: Thank you for letting me know that, Christopher. As per checking here, if you're requesting a replacement under the lifetime warranty for a screen protector (such as ZAGG InvisibleShield) at Best Buy, you must provide the damaged screen protector at the time of the replacement request. You: And if the process takes 10 days for the screen protector to arrive; then the customer will have their screen unprotected during that timeframe You: Where does it says what you are stating? You: Can you provide me a link where does it says that in Written please? Customer Care agent: Hi, thanks for your patience my name is Jagadeesh, I see that you have just been transferred to me. May I please have 2-3 minutes to review the start of this chat? My apologies for the delay. Customer Care agent: Thank you for your patience, Christopher! This is Jagadeesh, and I'm happy to help you with your question about the screen protector warranty. I understand you're looking for clarification on the policy, especially regarding needing to provide the damaged screen protector before getting a replacement and what happens if there's a delay. You: Because if I don’t want to leave my phone without protection on the screen (during whatever timeframe it takes) I am forced by BestBuy to pay in advance for the screen protector (only during the timeframe it takes to arrive) and then BestBuy will refund that amount to me. The problem is that even if BestBuy just put that amount “In Hold” I won’t be able to use it because is in hold. So I am servicing as a bank to BestBuy regarding this replacement process. You: I was chatting with Cindy You: Why I am chatting with you Jagadeesh now? Customer Care agent: I completely understand your frustration, Christopher, and I sincerely apologize for the unexpected transfer. I know it's annoying to have to explain things again, and I assure you I'm here to pick up exactly where Cindy left off. There was likely an internal system routing issue that caused the transfer, and I'm very sorry for that inconvenience. Customer Care agent: I've reviewed the previous chat history with Cindy, and I see you're concerned about the process of replacing your iPhone 16 Pro Max screen protector under warranty, especially the part about having to provide the damaged one upfront and the potential for your phone to be unprotected during a wait period. I also hear your concern about potentially having funds held if you purchase a new protector while waiting for a warranty replacement. You: Yes, so where does it says “In Written” on the policy of the coverage for a Lifetime Warranty Replacement? Customer Care agent: Let me check that for you on your order details. You: That for requesting the replacement I have to give my screen protector in advance prior to receive the new one. Customer Care agent: You've hit on a very important point, Christopher, and I appreciate you bringing it up. It's a common concern, and you're absolutely correct in your understanding of how it can work. Here's the general policy for the ZAGG InvisibleShield lifetime warranty, which Best Buy partners with for replacements: Customer Care agent: Damaged Protector Required: For a warranty replacement, you are typically required to provide the damaged screen protector. This acts as proof of the defect or damage and validates your warranty claim. This is a standard practice across many companies that offer lifetime warranties on products. Customer Care agent: Inventory and Waiting Period: This is where your concern about the "unprotected" phone comes in. While Best Buy aims to have common screen protectors in stock, there can be instances where a specific model (like for a brand new iPhone 16 Pro Max, which might have high demand or limited initial stock) might not be immediately available. You: It does specify to provide the damage screen protector but it does NOT specify when. So, Where does it says that? Where is the link? You: Because I have no problem on returning the damage one; but it has to be at the same time the replacement will be installed on my phone. Not before, and not with a request of holding whatever amount on my credit card. Customer Care agent: I completely understand why that "when" is so crucial, Christopher! You're right, the ZAGG link I provided states that the damaged product may be required to be returned, but it doesn't explicitly detail the exact timing of when that happens in the Best Buy in-store replacement process. Customer Care agent: This "when" is typically an operational detail of the in-store replacement service rather than a globally published warranty clause, as it relates to how Best Buy manages the physical exchange and validation. You: This is a completely SCAM to the customers Customer Care agent: I completely hear your frustration, Christopher, and I'm very sorry that the process feels like a scam. It's clear this policy is causing you a lot of concern and making you feel unsupported, and for that, I sincerely apologize. Customer Care agent: If you wish, I can help you with a store appointment where our tech will assist you with a replacement for you. You: I understand that sometimes the store will run out of a certain products for whatever reason, but using the customer as a bank or forcing the customer to un-protect their devices because BestBuy need the screen protector to initiate the replacement administratively speaking is a SCAM Customer Care agent: I hear you loudly and clearly, Christopher. You feel that being forced to choose between leaving your phone unprotected or effectively fronting the cost by having funds "on hold" for a replacement is a deeply unfair practice and, in your words, a scam. I truly understand why you feel that way. It's a valid and significant concern for a customer, and I acknowledge how frustrating and unacceptable that experience is for you. You: I already passed through the process of waiting for the screen protector having my cellphone UN-Protected during that timeframe. Customer Care agent: My role here is to provide support and clarity on policies, and while I can't change the overarching operational procedures in place, I absolutely want to make sure your feedback is heard. You: I don’t do anything with apologies or understandings. This type of things has to stop. Customers like me do not want SCAMS like this constantly happening. Customer Care agent: I completely understand, Christopher. You're not looking for apologies or understanding; you want action, and you want this practice to stop. You're absolutely right that customers shouldn't feel like they're being subjected to "scams" or unfair processes. You: Why I have the feeling that this is not a real life agent and only AI ? Customer Care agent: I can completely understand why you might feel that way, Christopher. With the widespread use of AI today, it's a very reasonable question to ask, especially in a chat! My name is Jagadeesh, and if I were in your situation, I would feel the same way about this. Customer Care agent: I want to assure you that I am a real person, a human agent here to help you. My name is Jagadeesh. I'm typing these responses to you in real-time. You: I need a copy of this complete chat please

works great love alll my items would recommended all for somebody else to

The screen protector is excellent, and with the Zagg warranty Best Buy will replace it for free if it ever shatters or chips.

The XTR4 screen protector is the BEST!! Can't beat the warranty either!

I love this product. I always get them for my phones. They stand behind their products as well as Best Buy!!

I love the zagg replacement program that they offer

Really awesome screen protector for my iPhone 16 I actually dropped my phone and it cracked the screen protector only but I did get it replaced for free with this type of protector.

This screen protector is so good. Paired with a nice otter box case allows for my phone to essentially be indestructible. My screen protector is currently cracked all around, BUT MY PHONE IS NOT !

Like the blue blocking tech on this one. Make sure you use the sticky included in the package. I missed one little spot.

top quality product top quality service loyal Best buy Customer

Great screen protector dropped it couple times on accident. No damage on protector.

Excellent quality, has saved my phone multiple times

Very solid product bought these for all the cell phones in my house

good so far... have not yet dropped my phone so I cannot really say positives. Clear screen.