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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1018 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are pleased with the Rugged Messenger Book's keyboard quality, protection, and long battery life, finding it easy to use and appreciating features like the pencil holder and stand. However, some customers noted that the weight and price were drawbacks for some users. A few also mentioned concerns about the bulkiness and the connection stability. Minor design issues were also raised by a small number of users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 1,018 reviews
  • Rated 3 out of 5 stars

    Unable to get good access to keys on iPad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When shutting off the iPad, have to remove from case . Also the audio buttons are difficult and have to do several times to adjust the volume .

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    iPad keyboard cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not care for it the ipad keeps falling off the magnetic strip and do not like the way it closes because if the ipad is not on there correctly it will not close.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Like the ruggedness

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the ruggedness of this one but not a fan of the keyboard, it comes off to easy. The previous version of this was better, which was for the previous size iPad Pro.

    I would recommend this to a friend
  • Cons mentioned:
    Case design

    Rated 1 out of 5 stars

    Did not work well for me.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return this product. Every time I moved the iPad case the top part would flip over and the part holding the iPad would fall. I bought a Logitech product and it works much better for me.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Still work to do

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All ipad keyboards have a ways to go. They just don't have that computer feel to me. This one is good for what it is.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Kind of disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my iPad for 3 days, it slipped out my hand and the entire screen cracked. I thought it would have given me a little more protection than that.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay option, but not the right one for us.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good product. However, did not like the pencil holder on the top or the strength of the support when opened up.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 2 out of 5 stars

    Too heavy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This would be perfect for a contractor. I had to return it because it was way to heavy for my purse

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Compatibility issue

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too big for my iPad. Had to return. It said it was compatible with the iPad I have but apparently not.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not as good as previous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not happy with the way the iPad sits in the Messenger Book. It is awkward to use it with there being only one level available and it does not always stay there, the magnet does not keep mine in place. It is quality cover material, not cheap plastic. But it needs a different design where you can move the screen to adjust. And keep it attached to the keyboard or not.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 2 out of 5 stars

    good and bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good - hook up and easy to use bad - it really is poor at holding Ipad up

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Easy to use

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use keyboard but there is a lag in the typing that I didn't have with my previous one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    so-so

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    you can never compare this tiny keyboard to an actual one.. the keys are so soft a little hard to type.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good only for a year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The keyboard has been great for a year; however, it start giving me a hard time with not recognizing the keyboard signs. For example, the shift button, caps button, any characters used with shift button are not usable. I've changed everything possible and does not work. Considering the price of a $100+ with taxes, this should at least last for 4-5 years.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case overall. It’s rugged and has room for my apple pen, but the edges started to wear almost immediately.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I pad

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t recommend or not recommend returned item for a. I pad 11, more storage needed.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Wasn’t what I expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the brand Zagg, I purchased this keyboard and the Apple ended up making the cut after trying this for a week or so. You have to charge this keyboard which is a hassle. It does have a back light and a place to store your pencil. Just wasn’t for me. The actual Apple keyboard has a softer touch when typing and the magnetic strip which automatically connects to your iPad Pro.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Sturdy

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well for awhile. Will not charge. Great protective case. Sturdy.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Dpesmt work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't get the stand to work and can't get in to speak with someone. I think I could give it a good grade if I could speak with someone. Also it doesn't charge the Ipad - might have to go back to the I pd original but tha Apple keppad but it doesn't protect the Ipad - really tough here! I want to give it 5 starts!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not compatible with iPad air

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This would’ve been a good product if it had been compatible with the iPad Air I bought at the same time. I went along with the agent who sold it to me. Im not aware of electronics being of an older generation. The salesman said it would be just what I needed. I have arthritis in my hands and frequently drop things. Got it home eagerly set it up, threw out the box but I couldn’t get it to work so I brought it to the Geek Squad. The tech did everything he could to get it to work. Then he hooked it up to his Samsung phone a it connected. He said there was something wrong with the iPad Air’s Bluetooth and said there was nothing more he could do. I took it to Apple and Voila! They said the Zagg keyboard is not compatible. What’s wrong with Best Buy agents that are not well trained with the products the sell? Now it’s past the warranty time and I have no box. What can I do?

    I would recommend this to a friend
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