Samsung - BESPOKE 30" Built-In Electric Convection Combination Wall Oven with Microwave and Flex Duo - Matte Black

I love everything about this product! It’s very efficient and so easy to work with. It also looks beautiful!!

Intuitive and responsive touch screen, modern aesthetic, good quality. The flex duo option is neat. The microwave heats food more evenly than the 14 year old GE Profile combo oven it replaced. We've only used the oven 4-5 times. It gets the job done (heats quickly and evenly). Air fry / convection is nice but it will take some experimentation to get the perfect French fries or chicken wings.

I have not received this item yet - so this is not a review on the item but on the transaction/order experience. I created an order online and right after I made the purchase I noticed that the color I choose for the oven was matte black instead of stainless steel. I quickly contacted best buy using the chat feature. I was told to order the oven again on another order and they would cancel the first oven order. I ordered the second oven and after about a week I checked my order status and my credit card transactions and the original oven order was not canceled. I again contacted best buy online using the chat feature and I was told that if I cancel the oven on the first order then I would lose the bundle promotion - I wasn't told this when I first contacted best buy. I asked if they could simply change the trim style on the oven but I was told that if we made any adjustments to the online order that I would lose the bundle promotion. The bundle promotion was I would receive $450 in best buy gift cards with the purchase of three appliances. So I had to cancel the entire order - how does that help anyone? Best Buy didn't want to give me gift cards to their store - that I would most likely use to purchase things worth way more than $450, so I had to cancel my $7000 appliance purchase with Best Buy (sounds like a pretty terrible deal for everyone)... I decided to just go into the store and talk to someone in person - the first person I talked to said "its not my money so if you want to cancel your order you should cancel your order" - I asked to talk to a store manager. When I explained the situation to the manager they said that they would figure something out that made sense - and in fact they were able to find a better promotion for me (I got a free range hood), I signed up for a Best Buy card and I saved $650 on the order, and I received $250 in gift cards. The manager also set me up with a project manager that I can work with directly when they deliver and install the appliances. This manager is the reason that I'm giving 5 starts - they were extremely helpful and made me happy that I came into the store. I learned my lesson - I won't purchase any other items from Best Buy online and when I go into the store I'm going to work with the manager that I worked with for this transaction.