Thermador - ProHarmony 4.4 Cu. Ft. Freestanding Gas Convection Range with ExtraLow Select Burners - Stainless Steel

After a LONG wait I am very happy to use my new chef’s range. It’s that simple - taking your home cooking tools to the max. (If you have a recommended hood). I have taken my cooking to a whole new level. Cooking proteins at a high heat with butter, oil or on a cast iron grill is simply amazing. You get the crust, or sear, you have desired in a home kitchen. The heat control is precise and allows for quick flame or slow cook methods. The low heat settings are something I will use for a lifetime. Cook your sauce or dish and put it on the “back burner” on extra low heat all day. The oven…well…its a oven. No bells and whistles, but it cooks evenly and high temps are accurate. Cook on the range top…finish in the oven… just like Gordon Ramsey would. The downside…Out of Box experience F. Burners not working correctly, Tip Guard wasn’t included or installed. The cleaning process on the range top and the oven are not easy. The range top doesn’t like overflow and sticky substances. I have tried all products from Weiman’s, BarKeeper’s Friend and Norwex and still have issues getting backed on YUK to come off. I reluctantly am going to order the Thermador brand cleaner, but feel this should not be needed. Make a surface that is easily cleaned. Have I recommended this range? Yes, yes, yes. With reservation, however, after the delivery process which took well over six months with seemingly no concern from Thermador. My Best Buy agent did the absolute most he could do to make it a positive experience, but in the end Thermador get’s an F on delivery and concern.

I usually do not write reviews, but I had to on this range. I was deciding between the Wolf stove and the Thermador, and there weren't too many reviews on either one. The Thermador had a better savings package. I did not want to buy another stove in five years, so I decided on the Thermador. My friend had both stoves and loved them equally. I can tell you that the burners heat up very quickly and are easy to clean. A simmer setting XLO on the knobs works excellent to keep your dish hot but not burn it. I don't use the fifth middle burner as much as I thought, but it's great to have. I opted for the blue knobs to match my kitchen. There are three racks inside the oven. I am often removing one of them, but it is roomy enough for a turkey, and I am beyond satisfied with my purchase. Best Buy's tech team that installed all my items were kind, courteous, and very knowledgeable.

I hate to write a bad review, but this is for other people who are considering to buy this because it is Thermador. I will not cover the installation nightmare I had to go through here. I would give -100 stars if I include installation craps BestBuy put me through. Anyway, for this product review, the unit had a non-functioning burner right out of the box. I had two choices: exchange with a new one or repair it through Thermador. I chose to repair since the exchange will take another month and I did not want to go through BestBuy for another round of installation. I should have just exchanged it. My biggest regret here. So, after a few weeks after installation, Thermador guy came in and took a look. He said there was an issue with an igniter and had to order new part, which took 2 weeks. After 2 weeks, he came in and installed it quickly, then works fine. After ~ 1 month, the same burner has another issue. This time, the igniter would not stop running. The spark keeps igniting. I called Thermador and asked for another service. he will come next week, so I am hoping he can solve the issue quickly. Fingers crossed. In any case, I had a GE range for 13 yrs before this one, and I had no issues at all. I owned Thermador for 2 months, and I had to call the service guy twice. You figure. I would not recommend Thermador range. I also would not recommend BestBuy either. BestBuy+Thermador make the experience worst ever. Just stay away with these two.