Best Buy Protection International Claims

1. Contact the manufacturer to get assistance locating an authorized service center near you. If there is not an authorized service center in your area, you are able to receive service from a reputable service provider. Or, if you are in Canada, you can also utilize Best Buy for service.
2. You will be required to pay for repairs or any product replacement (if not repairable) out of pocket, including services provided in store at Canadian Best Buy locations, and we will reimburse you according to the claim process below. Be sure to save your receipt or invoice. Best Buy is not responsible for the quality of any repair or replacement that is not provided by Best Buy.

Please ensure you have all the information listed below prior to starting the claim process. Once your claim has been approved, you will receive reimbursement in two to five weeks, depending on reimbursement method.*See Disclosure

1. Protection Plan ID
2. Service center information
3. Product’s serial number
4. Copy of your or invoice (must include service description, parts, country of service, and currency); if the invoice is not in English, translate service description and parts

Access your Best Buy Total™ membership at any time to view your current Protection Plans. For further assistance in submitting your international claim (such as locating your Protection Plan ID number), please contact an expert via phone or chat.

Best Buy Protection Terms and Conditions