Customer Ratings & Reviews

At the time i bought this, i was in university and NEEDED a good laptop and couldnt afford to replace one if it failed, was damaged, or whatever. Surprisingly enough, i ended up needing my warranty on my previous laptop. I somehow damaged the hinge through daily use in my courses. I took it to geek squad and they evaluated that, yes, my laptop was damaged and offered to repair it for free because i purchased the warranty. It did take over 2 weeks for the repairs to even give me an update, though. On the up side, that was because my device was "unrepairable" because the service center could not obtain the necessary parts from the manufacturer (HP in one instance, Lenovo in another). When i informed geek squad of this, they immediately refunded my original purchase amount (and the pro-rated amount for my warranty, bonus!) to a gift card labeled "store credit". I then proceeded to purchase a new laptop from their available stock with a new 2-year warranty. All-in-all, it went pretty well considering i had to deal with a broken laptop and then no laptop for some time. Geek squad did everything they were allowed to do in order to make my life easier because i had purchased the warranty. ALSO! PRO TIP! If you purchased your device recently and are still in the return period and want to purchase or change the Geek Squad Protection Plan, store employees at the checkout can do a "return exchange" and do that for you. Just make sure you have the device, box, accessories, and receipt with you in case they need it as proof. You wont have to give up your device - they only want to see it to ensure it wasnt broken.

Great service....very knowledgeable. Pinpointed the issue immediately and swapped it out with same model and exact features! Works perfect!

This laptop is very efficient, quick , doesn't stall. I use this daily for paying bills, writing docs, etc. The battery last several days with one full charge. Is also compatible with my samsung phone, mouse that was bought separately, beat headphones . This computer does it all. A great purchase!

If you like big screen laptops for work or to watch a video. this is the one. i love, love using this laptop. even playing some games in my free time. even nicer that i can use clipstudiopaint on here without lag or kicked out. i had been recommended by a friend over this laptop. want to study? this works. want to play? works with this too!

I forgot to take a picture of the before but they were able to fix my cracked screen with no problem and gave it back with all controls working because my computer was freaking out since it was touched screening and clicking on random stuff.

Overall, I this was an affordable quick and easy purchase for my business needs at the time. I can say I love the screen big beautiful 17.5 inch and disappointed that it wasn't a touch screen, touch screen compatible is not the same thing & that's my fault I didn't pay attention! It had sound issues after a year. The geek squad guy scratched up the outside very badly after returning it. I didn't want it anymore so give it to my kids and the sound problem comes back the following year after the warranty expired. My personal services rating I would have to give it 7 out of 10 because it's not a I touching screen but it's extremely compatible with any external keyboard and mouse dual combinations! I still loved the size of the digital screen and it will not fit in the ordinary bag you got to buy a special bag for this laptop!

Dean was helpful. I transferred my Geek Squad protection to the new owner of my device. They we're able to do it pretty easily.

Purchased this warranty and when I needed an extra charger for my laptop, they resend me one at no cost.

Goated warranty, always good to get one year for protection

I'm not tech person at all, so take my review with a grain of salt haha. A really awesome looking laptop for sure with neat things like the glowing keyboard, manual fans you can turn on, and just handy layout. Just sad it's not google friendly and certain apps can't be downloaded onto it. Also got it in order to play BG3, but there's not enough disk space on it, and I haven't even downloaded anything onto it yet, so kinda bummed there.

Haven’t needed to use it yet. But always a good item to purchase if you have pets or kids

So, far the keyboard has been amazing.. although I have not use it to its full capacity of specialty key's. The illumination helps during intense migraine days when I still have to work and need a dark room .

Its great to have a local crew that can fix your stuff up!

My husband has been dubious about Geek Squad Protection...but I've benefited from having it more than once and it's been relatively easy to use the coverage in all instances. So, I when we've had those issues, I show my husband and he's like: Well, OK, glad you got it. Happyfaceemoji. Serious, it's made sense for me a few times.

I definitely recommend buying the insurance plan even if you take good care of your computer, gaming consoles, etc. you never know if that day happens and you remember you don't have insurance. It would definitely suck a lot and have to buy a brand new tech for full price.

The service of the delivery and install staff was wonderful. However, they have me a 4 hr window and came late in the day, do I had to wait at home for hours instead of having a 1 hr window. Also, the visit of having my TB mounted was over $250. I am a disabled person and had no choice but to pay it. Before I hurt my back, I could've done it myself, but because I'm nice disabled I had to pay $250. Then, they couldn't mount the TV at all, do I waited at home for nothing. They took back the wall mount and had me order a pedestal TV stand which I put together myself. So my entire day was waisted do to inefficiency.

Good services, on my laptop offer for good thank you

I will always keep this membership because when you buy TV you don't have to buy a membership when you buy a computer it comes with this membership. It is definitely worth it because any product that you buy you were covered awesome deal.

Excellent laptop Works really fast. Fast processing. A1 securities

who wouldnt want extra protection on any big purchase like this