Customer Ratings & Reviews

had an excellent experience with the Geek Squad at Best Buy and can’t say enough good things about their service. From the moment I walked in, the team was friendly, professional, and genuinely eager to help. They took the time to listen to my issue, explained everything clearly (no tech jargon overload), and made sure I understood my options before moving forward. What really stood out was their patience and expertise. They didn’t rush me, didn’t upsell me unnecessarily, and treated my situation like it actually mattered. The work was done efficiently, and everything was handled exactly as promised. My device was returned working perfectly, and I left feeling confident and taken care of. It’s rare these days to find customer service that’s both knowledgeable and personable, but this Geek Squad team nailed it. If you’re on the fence about using Geek Squad—don’t be. Worth every penny. I’ll definitely be coming back and recommending them to friends and family.

I also went with the 4-Year Geek Squad Product Protection, and I’m really glad I did. It’s been great knowing that my device is covered well beyond the standard warranty — not just for accidents, but for hardware issues too. The extra coverage gives real peace of mind, and the support has always been helpful and easy to work with when I had questions. For anyone who wants long-term protection without the stress of unexpected repair costs, this plan is definitely worth it.

Though I always take very good care of my electronics it's always good to have a protection plan in case of an accident, I'm not always perfect. I got it for my portable monitor I use for my temporary setup while in the barracks

⭐⭐⭐⭐⭐ 5-Star Review for Geek Squad “Geek Squad provided an outstanding service from start to finish. The technicians were knowledgeable, professional, and incredibly patient while explaining the issues with my device. They diagnosed the problem quickly, offered clear solutions, and had everything fixed faster than I expected. I also appreciated their friendly attitude and willingness to answer all my questions, making the entire process stress-free. Whether it’s tech support, repairs, or setup, Geek Squad is reliable and efficient—I highly recommend their services!” Let me know if you’d like any tweaks!

Love the coverage so glad I got it thank you Best Buy

[Employee of bestbuy] Bought a OLED monitor a while back and love the geek squad warranty they cover a lot more than just the manufacture

Geek squad is the best no questions. I can go get a $30 warranty on a $400 to make sure it last 4+ years. I have it on my entire setup.

I have rarely had to use Geek Squad's protection, but when I have, they always resolve the issue quickly and easily. It gives me great peace of mind to have this protection on all my products. Highly recommended.

More the cost of the coverage vs the cost of the product the extended protection is 100% worth it. Why spend loads of money on electronics of any kind only to take a chance at lightning or some other form of power surge taking out your equipment? Even if you have ups backups/surge protectors they do not protect against a close power surge or lightning strike. Nothing can. I’m an instrumentation/electrician for a large municipality and I know first hand no matter how much you spend on protection equipment you can’t stop some power spikes that damage your electronics. Buy this protection and have peace of mind.

First of all, as a monitor, the picture is terrific. I cannot complain - it even has an Eye Saver mode to save strain on your eyes. However, the auto detect (source) feature does not work. I attached a photo of the menu and it has Auto/Manual so it claims to have the feature but it does not work. It only has 2 inputs - HDMI and VGA. My computer is connected to the VGA and a Roku Soundbar on the HDMI. Shame on me for not testing it when I bought it, otherwise I would have returned it. I even purchased a Geek Squad 4 Yr Product Replacement plan. Now I simply have to reach to the back to switch sources, what an inconvenience. Other features - the stand is very basic. I have Dell and HP monitors with stands that can be raised and the screen flipped to go vertical. I bought the monitor for the 27" size so I am not going to penalize this for that. Lastly, it only has 2 inputs, VGA and HDMI as I said. It would have been good to have a DVI, DisplayPort or another HDMI but I knew that when I bought it. Otherwise, it is a solid large monitor that does the job except for the annoying auto detect that does not work.

Best Buy’s products never fail, always quality, always reliables. Thank you guys, Merry Christmas to all!

Great product if you want your equipment protected!

I purchased this monitor back in 2023. I really really have enjoyed gaming and viewing content on it. I came from an alienware non OLED 34 ultrawide before this. OLED is a game changer for me. Made my old monitor look washed out. LG recently came out with a 4k variant I'm thinking about getting that or the samsung 57 UW. You will not regret this purchase

the geek squad replacement is a lifesaver! I had issues with a monitor after a year of use and i thought I was out of luck so for 2 more years I dealt with those issues until I couldn't anymore. I started shopping around and I remembered I had purchased geek squad protection ! I packed up the monitor that had issues and brought it to bestbuy they did not have a replacement so they gave me store credit. I ended up using the credit to get one of the latest monitors!!! Extremely satisfied with my purchase and purchased geek squad on my new monitor as well should a problem arise.

Great product. Simple and easy to put stand together. Unfortunately, no one at Best Buy had any knowledge on this product; not for any monitor product, as a matter of fact. I asked one employee, they didn’t know. They got someone that did know and turned out they didn’t know anything about monitors. Waited for a third person and they read off the specs and size from the app. As if I didn’t know how to read, lol. Take your job more seriously or you’ll be jumping hourly jobs like Leap Frog. Geek squad was absolutely no help and did not help me in any way shape or fashion. That goes for the three employees I talked to about this product.

Great product addition that should be added to any tech purchase! This service has helped me save hundreds of dollars when I experienced electronic failure on a previous purchase I had made. Hopefully I don't have to use this service for my monitor I just recently purchased, but it's there incase of life's despair! haha

Geek Squad has been UH-MAZING! Extremely helpful and knowledgeable, I go to them for all things tech, especially my computer questions! I got a new monitor for my dual screen setup, and since my second screen is no longer manufactured, I was having a hard time finding one to pair with it. Feel Squad helped me find a good companion screen to help ensure the graphics and visual transitions were as smooth as possible!

Hands down!!!! If you purchase an expensive device, and do it get the protection plan, you are wrong! Products fail! In my case, a $400 printer, a $500+ 2K Dell monitor with dead pixels, a $330 Steel Series headset all within a year had defects! Good thing for me I was able to get them replaced! MUST HAVE!!! When you make a big purchase, just factor it in before you walk into the store and look at the bottom line price. Each product has a varying price from low to high. So if you're getting a $1000 TV expect to pay may be a little over 100 bucks and of course the taxes that goes into the cost of the television. It may seem like a bitter pill to swallow but, imagine that $1000 television that you just purchased the sound card goes out or you get hit with an electrical search and don't have the protection plan, you pretty much just bought a $1000 brick and now I have to go purchase another television. That's just an example! Trust me! MUST HAVE!

Very nice size screen. Perfect for gaming or even watching shows/movies. Resolution was always good while playing rpgs or online .

It's great to have protection especially when you get a large monitor screen that can be easily damaged from a slight bump that directly hits the screen. So far I haven't damaged my screen, but I had a few close calls when my family members walked past my desk and bumped into the side of the monitor.