
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Bought this as a starter phone for my mom’s first iPhone and she loved it. Battery was only at 80% health so I replaced it. Screen display has a slight distortion near the top, but everything else is good.
This review is from Apple - Geek Squad Certified Refurbished iPhone 11 64GB - Black (Verizon)
Posted by mcarter
I purchased a "Apple - Geek Squad Certified Refurbished iPhone" but was sent a phone with a bad battery and broken cameras. NOT only NOT "Geek Squad Certified Refurbished" but NOT EVEN "Geek Squad inspected"! when I tried to find someone who would ship a replacement to the store so we could inspect it there, and I could either trade it for the bad one or swap it for the "good one"—they said they have no way to do that. They have no way to connect me with the geek squad to find out if they actually refurbish at all. That there was no one above the overseas "supervisor" who could even email me that they are offering no other options besides returning it for a refund. DO NOT BUY "refurbished" as there is no one to speak with if there is an issue!
This review is from Apple - Geek Squad Certified Refurbished iPhone 11 64GB - Black (Verizon)
Posted by JeffJ
the product was well packaged and it included a charger! amazing service
Posted by Chelce