Canon - EOS R5 Mirrorless Camera (Body Only) - Black
Product Set
Body Only
SanDisk - 128GB Extreme PRO CFexpress Memory Card Type B$119.99
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Specifications
- Image Sensor Size35mm Full Frame (36 x 24 mm)Effective Pixels45 megapixelsStandardized Video Resolution8K (4320p)
- Key Specs
- Image Sensor Size: 35mm Full Frame (36 x 24 mm)
- Effective Pixels: 45 megapixels (The actual number of pixels which make up the viewable image.)
- Standardized Video Resolution: 8K (4320p) (An approximated measurement of the product’s video resolution. This may not be the exact resolution of the product, which may be slightly more or less when using a pixel-by-pixel measurement.)
- General
- Brand: Canon
- Model Number: 4147C002
- Product Name: EOS R5 Mirrorless Camera (Body Only)
- Color: Black
- Product Set: Body Only
- Digital Camera Type: Mirrorless Camera Body Only
- Imaging
- Image Sensor Type: CMOS (CCD and CMOS are the two main technologies used in image sensors. CCD, the older of the two types, turns analog light signals into digital pixels. This conversion happens without distortion, resulting in high-quality images. Newer CMOS sensors use transistors at each pixel to move electrical charges. CMOS sensors are typically less expensive, but also require more light to create distortion-free images.)
- Image Sensor Size: 35mm Full Frame (36 x 24 mm)
- Total Pixels: 47 megapixels (Generally, the more pixels, the higher the image resolution and the finer the detail that can be seen.)
- Digital Zoom: 10x (A digital zoom is accomplished electronically, with no adjustment of the camera's optics, and no optical resolution gained in the process. The existing data is not enhanced or added to, merely displayed at a lower resolution, thereby giving an illusion of an enlarged image.)
- In-Camera Image Stabilization: true (This feature helps reduce image blurring from camera motion. In-camera stabilization means the image sensor itself moves to counteract detected motion.)
- Low Light/High Sensitivity: true (High sensitivity digital imaging devices are designed to work in low light conditions to produce a high dynamic range image.)
- Image File Format(s): JPEG, RAW (Standardized software format(s) of storing digital images. The type of format chosen for capturing and compressing the image can determine quality, level of detail, and storage space required.)
- Focus
- Autofocus: true (Allows the camera to automatically focus through the lens, rather than by adjusting the lens manually.)
- Eye Autofocus (Eye AF): false (Automatically seeks out and focuses on the subject's eye and holds it as the camera and subject move and as the photographer shoots at high frame rates.)
- Number of Autofocus Points (Up To): 1053
- Exposure Control
- Shutter Speeds: 1/8000 - 30 sec. (The length of time the shutter remains open when the shutter release is activated, expressed in fractions of seconds. The longer the shutter is open, the more light that is able to be captured by the camera sensor.)
- Minimum ISO: 100 (ISO is the measurement of a camera image sensor's light sensitivity. When there is plenty of light, using the lowest ISO setting available will typically result in a higher quality image.)
- Maximum ISO: 51200 (ISO is the measurement of a camera image sensor's light sensitivity. In low-light environments, using a higher ISO setting helps to capture a sharp, bright image.)
- Maximum Expandable ISO: 102400 (ISO is the measurement of a camera image sensor's light sensitivity. Expandable ISO settings use software to simulate brighter images than the device's native ISO range is capable of capturing.)
- Brightness Control: true (Allows the camera to adjust the brightness of a captured image for optimal exposure.)
- Burst Mode: true (Also referred to as continuous shooting. This feature captures multiple shots in rapid succession.)
- Self Timer: true
- Self-Timer Delay: 10 seconds, 2 seconds, Continuous shooting
- Shooting Modes: Scene Intelligent Auto, Flexible priority AE, Program AE, Shutter priority AE, Aperture priority AE, Manual, Bulb and Custom (x3). Movie: Scene Intelligent Auto, Program AE, Shutter priority AE, Aperture priority AE, Manual, Bulb and Custom (x3) (Exposure modes employed by the photographer to control the optimal aperture, shutter speed, ISO, and other settings for capturing specific subjects/scenes. Examples include Aperture-Priority, Macro, and Manual modes.)
- White Balance Modes: Auto, Cloudy, Color Temperature, Custom, Daylight, Flash, Fluorescent (White), Shade, Tungsten (Settings that calibrates how the color white is rendered in an image/video, reducing the appearance of unnatural contrasts caused by various light sources.)
- Effective Pixels: 45 megapixels (The actual number of pixels which make up the viewable image.)
- Lens
- Lens Mount Compatibility: Canon RF
- Flash
- Integrated Flash: false
- External Flash Mount: Hot Shoe (A cold shoe is a mounting point on top of a camera to securely attach a flash unit or other compatible accessories. A hot shoe is a cold shoe with an electrical connection that insures communication and synchronization between camera and accessory.)
- Display
- Display Type: LCD
- Screen Size: 3.2 inches (Size of the screen, measured diagonally from corner to corner.)
- Screen Resolution: 2.1 million dots (Screens come in a range of resolutions (measured in pixels, horizontal x vertical). The higher the resolution, the greater the picture quality.)
- Viewfinder Type: Electronic (A viewfinder is the part of a camera (or attachment) that allows you to see and focus a scene in frame. Optical viewfinders let you view the scene directly through the lens. Electronic viewfinders display the image on a screen in its approximate final form.)
- Touch Screen: true (Touch-screen devices make navigating more intuitive. Using a touch-screen display, you can do things such as tap to select, hold and drag to move items, swipe to scroll, and pinch to zoom.)
- Varying Angle Screen: true (The camera's screen can be flipped out and adjusted to rotate, tilt, and/or swivel.)
- Video
- Standardized Video Resolution: 8K (4320p) (An approximated measurement of the product’s video resolution. This may not be the exact resolution of the product, which may be slightly more or less when using a pixel-by-pixel measurement.)
- Video Resolution(s) and Frame Rate(s): 8K (4320p) video recording (Refers to the number of pixels, both horizontally and vertically, and the frame rate used to capture the video. The higher the resolution the finer the video detail that can be seen. The faster the frame rate the smoother the playback for higher motion activities like sports.)
- Slow Motion Recording: true
- Storage
- Number of Memory Card Slots: 2
- Compatibility
- Tripod/Monopod Mountable: true (A support function that allows the device to be mounted to monopods and tripods for leveling and stability.)
- Socket Size: 1/4 in.
- Memory Card Compatibility: CFexpress, Secure Digital High Capacity (SDHC), Secure Digital Extended Capacity (SDXC) (The type of memory card(s) recommended for use with the product.)
- Remote Compatible: true
- Features
- Face Detection: true (A function that automatically detects human faces and then sets focus and appropriate exposure to capture them.)
- Smile Mode: false (When enabled, this mode works in conjunction with face detection to automatically take a photo when a smile is detected.)
- Integrated GPS: No
- Records Audio: true
- Connectivity
- Wireless Connectivity: Bluetooth, WiFi (The manner in which a device sends data to another device over a short distance without the use of wires or cables.)
- Microphone Input: true (The device features an input for connecting an external microphone.)
- PictBridge Enabled: true (PictBridge allows digital cameras, camcorders and other image capture devices to connect and print directly to photo printers and other output devices without using a computer.)
- Power
- Rechargeable Battery: true
- AC Adapter Compatible: true (The device is able to be charged using an external power adapter which meets input and output voltages specified by the manufacturer.)
- Removable Battery: true
- Battery Model: Battery Pack LP-E6NH (OTH) (The model number of the battery necessary for operation of the device.)
- Number of Batteries Required: 1
- Included
- Number of Lenses Included: 0
- Camera Bag/Case Included: false
- Batteries Included: true (Indicates whether the product comes with the required batteries for its operation.)
- AC Adapter Included: false (An external power adapter is included for operation.)
- Memory Card Included: false (Indicates whether a memory card is included.)
- Dimensions
- Product Height: 3.84 inches (The out of box height of the item. Height is measured as the vertical distance from the bottom of the item to the top as it would be primarily used or placed.)
- Product Width: 5.43 inches (The out of box width of the item. Width is measured as the horizontal distance from one side of the item to the other as it would be primarily used or placed.)
- Product Depth: 3.46 inches (The out of box depth of the item. Depth is measured as the distance from the front of the item to the back as it would be primarily used or placed.)
- Product Weight: 1.62 pounds (The out of box weight of the item.)
- Camera Body Weight: 1.62 pounds
- Warranty
- Warranty - Parts: 1 year
- Warranty - Labor: 1 year
- Other
- UPC: 013803325812
Canon’s all-new 45 Megapixel full-frame sensor is at the heart of the EOS R5’s superb image quality, which also leads the way for impressive 8K DCI cinematic movie capture with the ability to extract 35.4 Megapixel still images. Focus and speed are paramount in the EOS R5, providing impressive continuous capture at speeds of up to 20 frames-per-second and with Dual Pixel CMOS AF II capability, to track split second movements of even the most elusive of subjects. With 1,053 Automatic AF zones, it is easier than ever to photograph people with the use of Eye, Face and Head Detection AF, or intuitively track the whole body, face or eye of cats, dogs, or birds with Animal Detection AF. The 5-axis in-body image stabilization can effectively compensate for camera shake with approximately 8 stops of stabilization with use of both non-stabilized, and optically image stabilized lenses. Connectivity like 5GHz and 2.4GHz Wi-Fi and Bluetooth, is also included.
- 45 Megapixel Full-frame CMOS Sensor: The EOS R5 camera features an entirely new Canon-developed CMOS sensor with approx. 45 effective megapixels. It employs the DIGIC X Image Processor to enhance the speed of operations. This means fast, efficient performance and phenomenal image quality.
- ISO range of 100-51200; Expandable to 102400*1: Delivering high standard and expanded ISOs (for still images), and a score of options to help enhance shooting in varied and fast-changing lighting situations, the EOS R5 can shoot at expanded sensitivities down to ISO 50 (L) and up to 102400 (H).
- Up to 12 fps with Mechanical Shutter: Delivering incredible performance at speeds of up to 12 fps, the EOS R5 can capture the split-second details between a subject’s movements. It also features a selectable electronic (silent) shutter mode that can capture images at up to 20 fps.
- Dual Pixel CMOS AF covering Approx. 100% Area with 1,053 AF Areas: The EOS R5 camera’s highly responsive Dual Pixel CMOS AF system features an incredible 1,053 Automatic AF zones that can be designated as auto-focus focal points (when Face + Tracking priority AF is selected).
- 8K RAW, 4K up to 120 fps, 10-bit 4:2:2 with Canon Log or HDR PQ, Internal Recording in all Formats, with Auto Focus: With the high-speed processing capability of the DIGIC X image processor, the EOS R5 is able to record 8K movies (uncropped, at up to 29.97 fps).
- 2.4/5GHz Built-in Wi-Fi^, Bluetooth^^ Technology: In addition to the 2.4 GHz Wi-Fi^, the EOS R5 now supports 5 GHz Wi-Fi^. Bluetooth^^ connectivity offers continuous connection, and allows the it to automatically connect to a smart device that is paired with the Canon Camera Connect app.
- Vari-angle Touchscreen LCD: The EOS R5 camera features a 3.15-inch, 2.1 Megapixel Clear View LCD II Vari-angle Touchscreen LCD. Its extensive flexibility makes it easy to compose and shoot from virtually any angle, making selfies simple and enabling the LCD to fold away when not in use.
- DIGIC X Image Processor: The EOS R5 camera is the first Canon EOS camera – in the Mirrorless series camera line - to feature a powerful DIGIC X Image Processor, which helps to enhance fine detail in your image.
- 0.5-type OLED EVF with Approx. 5.76 Million Dots: The EOS R5 features a high-precision 0.5-inch OLED (Organic Light-Emitting Diode) EVF with approx. 5.76 million dots and a 23mm eyepoint. Displaying a bright image and extensive shooting information that rotates with the camera.
- AF Area Coverage of Approx. 100% x 100%^2: The EOS R5 features an expansive focus area of approx. 100% horizontal & 100% vertical^2 when working with select RF and EF lenses. With older EF lenses, or with Extender types I and II, it focuses on approx. 80% horizontally & 80% vertically of the image.
- Head & Eye Detection: The EOS R5 brings head & eye detection to a new level. Even in situations where a camera may struggle to detect a subject, it can locate and find a person’s head or eye when people detection is set, allowing ease and accuracy when capturing videos or still images.
- EV -6^3 Low-light Autofocus: Amazing for nighttime photography or in very low light settings, the EOS R5 camera’s brilliant AF can operate in light as dim as a light rating of EV -6^3 where other AF systems may fail or search. Phenomenal AF is achieved even when using lenses with high F numbers.
- In-body Image Stabilizer can provide up to 8 stops of Shake Correction*: The EOS R5 is Canon’s first camera to incorporate 5-axis IBIS (In-Body Image Stabilization). This will enhance the ability to shoot still images at slower shutter speeds & help reduce camera shake when shooting movies.
- Animal Detection*2: For the first time in a Canon Mirrorless camera, animal detection is possible. Developed using deep learning technology, the EOS R5 can effectively track the body, face, or eye of cats, dogs, or birds for speed and precision – regardless of the animal’s size or posture.
- Dot-matrix LCD Panel: An LCD panel on the top of the camera features a dot-matrix display that shows information on the camera’s status, recording mode and more. It gives real-time setting information both when the camera is in use or on standby.
- Dual Card Slots for CFexpress** and UHS-II SD Memory Cards*** Memory Cards: Whether you are shooting photos every day, or are recording 8K videos, the EOS R5 can capture an incredible amount of images through its high-speed CFexpress dual card slots. Plus a UHS-II SD*** card slot is also provided.
- 45 Megapixel Full-frame CMOS Sensor: The EOS R5 camera features an entirely new Canon-developed CMOS sensor with approx. 45 effective megapixels. It employs the DIGIC X Image Processor to enhance the speed of operations. This means fast, efficient performance and phenomenal image quality.
- ISO range of 100-51200; Expandable to 102400*1: Delivering high standard and expanded ISOs (for still images), and a score of options to help enhance shooting in varied and fast-changing lighting situations, the EOS R5 can shoot at expanded sensitivities down to ISO 50 (L) and up to 102400 (H).
- Up to 12 fps with Mechanical Shutter: Delivering incredible performance at speeds of up to 12 fps, the EOS R5 can capture the split-second details between a subject’s movements. It also features a selectable electronic (silent) shutter mode that can capture images at up to 20 fps.
- Dual Pixel CMOS AF covering Approx. 100% Area with 1,053 AF Areas: The EOS R5 camera’s highly responsive Dual Pixel CMOS AF system features an incredible 1,053 Automatic AF zones that can be designated as auto-focus focal points (when Face + Tracking priority AF is selected).
- 8K RAW, 4K up to 120 fps, 10-bit 4:2:2 with Canon Log or HDR PQ, Internal Recording in all Formats, with Auto Focus: With the high-speed processing capability of the DIGIC X image processor, the EOS R5 is able to record 8K movies (uncropped, at up to 29.97 fps).
- 2.4/5GHz Built-in Wi-Fi^, Bluetooth^^ Technology: In addition to the 2.4 GHz Wi-Fi^, the EOS R5 now supports 5 GHz Wi-Fi^. Bluetooth^^ connectivity offers continuous connection, and allows the it to automatically connect to a smart device that is paired with the Canon Camera Connect app.
- Vari-angle Touchscreen LCD: The EOS R5 camera features a 3.15-inch, 2.1 Megapixel Clear View LCD II Vari-angle Touchscreen LCD. Its extensive flexibility makes it easy to compose and shoot from virtually any angle, making selfies simple and enabling the LCD to fold away when not in use.
- DIGIC X Image Processor: The EOS R5 camera is the first Canon EOS camera – in the Mirrorless series camera line - to feature a powerful DIGIC X Image Processor, which helps to enhance fine detail in your image.
- 0.5-type OLED EVF with Approx. 5.76 Million Dots: The EOS R5 features a high-precision 0.5-inch OLED (Organic Light-Emitting Diode) EVF with approx. 5.76 million dots and a 23mm eyepoint. Displaying a bright image and extensive shooting information that rotates with the camera.
- AF Area Coverage of Approx. 100% x 100%^2: The EOS R5 features an expansive focus area of approx. 100% horizontal & 100% vertical^2 when working with select RF and EF lenses. With older EF lenses, or with Extender types I and II, it focuses on approx. 80% horizontally & 80% vertically of the image.
- Head & Eye Detection: The EOS R5 brings head & eye detection to a new level. Even in situations where a camera may struggle to detect a subject, it can locate and find a person’s head or eye when people detection is set, allowing ease and accuracy when capturing videos or still images.
- EV -6^3 Low-light Autofocus: Amazing for nighttime photography or in very low light settings, the EOS R5 camera’s brilliant AF can operate in light as dim as a light rating of EV -6^3 where other AF systems may fail or search. Phenomenal AF is achieved even when using lenses with high F numbers.
- In-body Image Stabilizer can provide up to 8 stops of Shake Correction*: The EOS R5 is Canon’s first camera to incorporate 5-axis IBIS (In-Body Image Stabilization). This will enhance the ability to shoot still images at slower shutter speeds & help reduce camera shake when shooting movies.
- Animal Detection*2: For the first time in a Canon Mirrorless camera, animal detection is possible. Developed using deep learning technology, the EOS R5 can effectively track the body, face, or eye of cats, dogs, or birds for speed and precision – regardless of the animal’s size or posture.
- Dot-matrix LCD Panel: An LCD panel on the top of the camera features a dot-matrix display that shows information on the camera’s status, recording mode and more. It gives real-time setting information both when the camera is in use or on standby.
- Dual Card Slots for CFexpress** and UHS-II SD Memory Cards*** Memory Cards: Whether you are shooting photos every day, or are recording 8K videos, the EOS R5 can capture an incredible amount of images through its high-speed CFexpress dual card slots. Plus a UHS-II SD*** card slot is also provided.
Whats Included
- EOS R5 Body
- Camera Cover R-F-5
- Strap ER-EOSR5
- Battery Charger LC-E6
- Battery Pack LP-E6NH & Battery Pack Cover
- IFC Cable IFC-100U & Protector
- EOS R5 Body
- Camera Cover R-F-5
- Strap ER-EOSR5
- Battery Charger LC-E6
- Battery Pack LP-E6NH & Battery Pack Cover
- IFC Cable IFC-100U & Protector
Product Manuals
Q: Does this camera have in-body image stabilization?
A: Yes, the Canon EOS R5 features 5-axis in-body image stabilization, which can compensate for up to 8 stops of shake.
Q: How many autofocus points does this camera have?
A: This camera has 1,053 autofocus points.
Q: What is the maximum frames per second that the camera can capture?
A: The Canon EOS R5 can capture up to 12 frames per second with the mechanical shutter.
Q: What type of memory cards does this camera use?
A: The Canon EOS R5 has dual card slots that support CFexpress and UHS-II SD memory cards.
Q: Does this camera have animal detection?
A: Yes, the Canon EOS R5 can track cats, dogs, and birds using its animal detection feature.
A: Same, I called today and opened a case with a ticket number to not cancel my order as I'm sure I'm waiting in line as well. Rep came back and said the order will not be canceled and shipping date is changed from 10/30 to 11/19...but would usually ship before then.
Q: When are more coming? Is there somewhere we can get an update as far as new camera arrivals?
A: I agree. If its available for order and my card has a hold on the amount there should be a ship date. How would we know if its 3 weeks or 3 months! But I did notice there is a hold on the entire amount on my card but no ship date and when I called they don't know. I also called Canon and they were incredibly rude and said there is no date. Yet, you can buy the R6 in stores and even pickup today
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Canon’s all-new 45 Megapixel full-frame sensor is at the heart of the EOS R5’s superb image quality, which also leads the way for impressive 8K DCI cinematic movie capture with the ability to extract 35.4 Megapixel still images. Focus and speed are paramount in the EOS R5, providing impressive continuous capture at speeds of up to 20 frames-per-second and with Dual Pixel CMOS AF II capability, to track split second movements of even the most elusive of subjects. With 1,053 Automatic AF zones, it is easier than ever to photograph people with the use of Eye, Face and Head Detection AF, or intuitively track the whole body, face or eye of cats, dogs, or birds with Animal Detection AF. The 5-axis in-body image stabilization can effectively compensate for camera shake with approximately 8 stops of stabilization with use of both non-stabilized, and optically image stabilized lenses. Connectivity like 5GHz and 2.4GHz Wi-Fi and Bluetooth, is also included.
Canon’s all-new 45 Megapixel full-frame sensor is at the heart of the EOS R5’s superb image quality, which also leads the way for impressive 8K DCI cinematic movie capture with the ability to extract 35.4 Megapixel still images. Focus and speed are paramount in the EOS R5, providing impressive continuous capture at speeds of up to 20 frames-per-second and with Dual Pixel CMOS AF II capability, to track split second movements of even the most elusive of subjects. With 1,053 Automatic AF zones, it is easier than ever to photograph people with the use of Eye, Face and Head Detection AF, or intuitively track the whole body, face or eye of cats, dogs, or birds with Animal Detection AF. The 5-axis in-body image stabilization can effectively compensate for camera shake with approximately 8 stops of stabilization with use of both non-stabilized, and optically image stabilized lenses. Connectivity like 5GHz and 2.4GHz Wi-Fi and Bluetooth, is also included.
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| Pros for Canon - EOS R5 Mirrorless Camera (Body Only) - Black | |||
|---|---|---|---|
| Camera Quality, Auto Focus, Overall Performance, Resolution, Weight | Camera Quality, Ease of use, Speed | Camera Quality, Ease of use, Auto Focus, Low Light Performance, Battery Life | Image Quality, Autofocus, Ergonomics |
| Cons for Canon - EOS R5 Mirrorless Camera (Body Only) - Black | |||
| Battery Life, Overheating, Price, Memory Card | Battery Life | There were no cons for this product— | There were no cons for this product— |
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Reviews
Customers are saying
Customers praise the EOS R5 Mirrorless Camera for its exceptional camera quality and effective autofocus. Users appreciate the high resolution and overall performance, as well as its lighter weight and ease of use. Some customers have expressed concerns about overheating and battery life. The high price was also mentioned as a potential drawback.
Customer Images
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
- Rated 5 out of 5 stars
Love This Camera
Coming from a 1DX mk ii, I mulled over getting the R5 or the R3. I decided on the R5 because of the higher megapixels, which will allow me to crop in on my sports photos. I capture horse racing mostly, or other things in quick action. I am impressed with 99.8% of this camera's abilities, and its price point. The megapixel bump, compared to the low 1DX mkii is amazing. The weight difference is great too, even with the 100-400mm EF ii, I'd much rather carry the R5 with this lens. The 1DX mkii is a back-breaker with anything over a 24-70 on it, especially for shooting 12 hours straight. Eventually, I'll get RF lenses, but while I have a 1DX as well, I'll keep using EF. I don't find that the noise is hateful (when compared to the 1DX mkii), and let's be honest, if you use programs that reduce noise and can still keep the quality of the picture, it's just one extra step. Especially now that Adobe Photoshop has Denoise in-program. Highly recommended if you’re a Canon lover like me.
Posted by Tony
- Rated 5 out of 5 stars
I love the R5
Hey guys I’ve been using the camera for 1 month and boy, This camera is awesome.. Is the perfect hybrid camera ever made.. When it comes to taking pictures, We have got to the point where we don't have to worry about iso performance and resolution. This camera if you wanted to, can outperform medium format cameras.. Yes, I said it. Now when it comes to video, what can I say? it offers just about what their line up cinema cameras can deliver. Thats not to say it should replace them but you can produce cinema video that can part with.. The fact you can now film in 8K raw and with the new firmware 1.3.0 that can ease your post production, I don't see how much more you ask for. If you ask me is worth the price, welllllllllll...... Yeah, is worth it!!!!!
Posted by CJay
- Rated 5 out of 5 stars
GREAT Camera BUT Best Buy NOT so Great!
The camera is wonderful, hence giving an overall rating of 5 stars but Best Buy has some serious problems. I don't think that you'll find a single person who says anything different about the camera. I am a professional photographer and I use my camera a lot. I upgraded to this camera from the Canon R5 because the R5 was overheating and wouldn't let me record 8k for very long. Not a problem with this camera. However, when I received the box with the camera in it, the camera was packaged terribly inside the outer box. That outer box was too big and the camera just moved throughout the box during shipment. The "security" tape wasn't even covering the entire length of the box. When I opened the outer box, the inner box containing the camera was dented. And when I opened that box up, the material inside was all shuffled around and the English version of the instruction manual was missing. I have included a couple of pictures of what I am talking about. So while I highly recommend this camera to anyone wanting a high class professional photo and video recording tool, I do not recommend buying it from Best Buy. It should be noted here that this was NOT the only time when a package from Best Buy was shipped to me in terrible condition. Therefore, I do not believe that this is a one time only occasion. Going forward, I will not have anything shipped to me from Best Buy. One would think that a camera with this price tag would be shipped a little better than how it was. The camera itself is not physically damaged BUT it is almost impossible to know at this point if there was any damage done to this camera internally. That may only be determined over the course of time. I am seriously considering bringing this camera back to Best Buy and getting a new one. But if I do that, I run into the same problem with a new order. However, the camera is available at a Best Buy store but that store is over 2 hours away (each way)! Not sure what I am going to do. I am one of the Best Buy Total Tech customers - something I have paid for last year and this year. One of the "perks" of that membership is the support (or lack of) that Best Buy gives you. In the past I have called Best Buy customer support for help but what they say every time is that they don't have any power to do anything and everything is up to the individual store to rectify whatever problem comes up. In other words, it's absolutely pointless contacting them. I have had situations when the customer support person says one thing and I go to the store to follow through with the "solution" given to me by the support person and the store refuses to honor it. I guess I will have to go back to the store but I'm not sure if they will be able to provide much of a solution for me unless I want to drive 2 hours (each way) to pick up another camera. NOT HAPPY!! Not sure if Best Buy even reads these comments. But if they do, can someone reach out to me? Thanks! Chris
Posted by BestBuyUnlimited
