ECOVACS Robotics - DEEBOT X11 OmniCyclone Robot Vacuum and Mop, 19,500Pa Suction, Self-Washing Roller, PowerBoost Charging, Bagless Station - Black
Model: X11 OMNICYCLONE
SKU: 10764731
Questions & Answers
I have a two level cond, does it go up and down stairs
Answered by Ecovacs Support TeamThank you for your inquiry! The X11 model supports mapping and cleaning on multiple floors. However, please note that to clean different levels, you will need to manually move both the robot and its docking station to the desired floor and ensure the robot successfully detects the dock.If you would like more detailed information or technical guidance, please feel free to contact our technical support team at support.us@ecovacs.com. They will be happy to assist you further.
If I purchase this product, can I return it through January 15? Can I return it directly to the store?
Answered by Ecovacs Support TeamThank you for your inquiry. Generally, purchases from our official stores are eligible for a refund or exchange within 30 days. However, as specific policies may vary by retailer, we strongly recommend contacting your original point of purchase for precise details. Should you need further assistance,or need any technical support, please feel free to contact our support team at support.us@ecovacs.com.
Are you going to have this vacuum in stock at any local store?
Answered by Ecovacs Support TeamThank you for your inquiry. The X11 OmniCyclone is currently available exclusively through online sales. For our Black Friday, we're offering it at a special promotional price lower than previous offers. You can find full details on our official website: https://www.ecovacs.com/us. All our officially authorized dealers provide the same warranty as our website. For any further technical details, please feel free to contact our support team at support.us@ecovacs.com.
Hi. I am highly sensitive to all fragrances. Do you offer unscented cleaning solution for your ecovac deebot X11? If unscented solution is not offered, can vinegar water be used instead? Thank you
Answered by Ecovacs Support TeamThank you for your inquiry. We would like to clarify a few points regarding the cleaning solution: Firstly, please be advised that our official cleaning solution contains a mild, non-allergenic fragrance. Secondly, we're pleased to inform you that the cleaning solution is entirely optional. The machine is fully functional using only water.It means you can fill water in the cleaning solution box. Most importantly, to prevent serious damage to the unit, you must only use the official EcoVacs solution. The use of any other liquids, including acidic or alkaline substances, is strictly prohibited and will void the warranty.
Hi. I am highly sensitive to any fragrances. Do you offer unscented cleaning solution for your ecovac deebot X11? If unscented variety is not offered can vinegar water be used instead? Thank you
Answered by Ecovacs Support TeamThank you for your inquiry. We would like to clarify a few points regarding the cleaning solution: Firstly, please be advised that our official cleaning solution contains a mild, non-allergenic fragrance. Secondly, we're pleased to inform you that the cleaning solution is entirely optional. The machine is fully functional using only water.It means you can fill water in the cleaning solution box. Most importantly, to prevent serious damage to the unit, you must only use the official EcoVacs solution. The use of any other liquids, including acidic or alkaline substances, is strictly prohibited and will void the warranty.
