Customer Ratings & Reviews
See more imagesHoneywell - 550 Sq. Ft. 12,000 BTU Portable Air Conditioner with Dehumidifier & Fan - White
- Model:
- HJ2CESWK8
- SKU:
- 6448260
Highly rated by customers for:
Customer reviews
Top Mentions
- Rated 3 out of 5 stars
Easier than installing an old box window AC
Cautiouslyoptimistic Posted
Purchased as a back up to our aging central ac if it faila. Since the wife is on oxygen and cannot breathe in humidity. Currently it's running 24/7 helping the central unit that's struggling while waiting for the technician to get to us in their full schedule. The controls and lights are not as intuitive as I'd like and the remote is even more confusing. I can program an ancient vcr but getting high cool set on this thing takes 2 tries lol It also is easily changed by cats that decide it is a good place to lounge or climb on smh I'm seeing they aren't necessarily the value I'd hoped for. Definitely will freeze you out of a small room just afraid it won't stand the test of time.
No, I would not recommend this to a friend - Rated 1 out of 5 stars
Not worth the hassle at this price point.
agnisflugen Posted
this was way to difficult to install. First of all, I have a window that slides left to right vs up and down so I had to install the exhaust tube vertical, and the extender they provide has nothing to keep it in place, it just slides down. I had to hot glue and use gorilla tape, which is unacceptable at this price point. Secondly, it was very difficult to get the tubes to go into the connector rings. 3rd, it came with a random screw and lug nut that wasn't even listed in the instructions. I still don't know what it was suppose to be used for. Forth, the expandable tube is not long enough for the unit to sit on the floor and reach the window, and I have a standard height window. I ended up having to place the unit on top of an empty tote. For this price they should have included a longer hose. Fifth, The instructions were very generic and very unhelpful. In conclusion, I haven't even got the thing turned on yet and I'm ready to return it. I've purchased other portable AC's in the past and none of them were this difficult to set up.
No, I would not recommend this to a friendBrand response from JMATEK
Posted
We are sorry for the inconvenienc ecaused to you because of this portable air conditioner. The length of the exhaust hose is scientifially determined, keeping in mind the amount of air the unit can expel, and we do not recommend lenghtening it. Our customer support team will be able to assist you with the installation of the window bracket and setting up the unit. Please feel free to call us 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected], with the reference code number BBA0620. We look forward to hearing from you, for us to troubleshoot. Thank You ! <img src="https://s3.amazonaws.com/stratos-logos/logos/JMATEK.png" alt="JMATEK" title="JMATEK" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Ice Cold
JasmineV Posted
This Air conditioner is the best one I have ever owned. This keeps my apartment ice cold to where, when it's 96° outside, I need a blanket, when watching TV and hanging out. I also love That this air conditioner comes with a digital remote, and It oscillates Up-and-down.
I would recommend this to a friend - Rated 1 out of 5 stars
Worse thing I’ve ever purchased
Bree Posted
Worse item I ever spent my money on . I would take it back but I threw the box out first day I opened it. Completely sick of this item . Don’t get me wrong it’s cold in my room but the draining process , the water tank , the hose to attach to the unit and outside the window . I had to use duck tape and crazy glue to hold everything in. It’s so much to explain I’m Over it!
No, I would not recommend this to a friendBrand response from JMATEK
Posted
We are sorry for the inconvenience caused to you because of this portable air conditioner Our units work on self evaporation and do not need to be drained unless operating in very humid conditions. Our customer support team will be able to look into all your concerns over installation and product performance and troubleshoot for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBA0724. We look forward to making this right for you. Thank You <img src="https://s3.amazonaws.com/stratos-logos/logos/JMATEK.png" alt="JMATEK" title="JMATEK" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Air conditioning
Honeywell Posted
The air conditioning unit is so easy to use, move anywhere you want, also has a good quality. It makes my living room cooler than I was expected. Good product to buy and it worth it.
I would recommend this to a friendBrand response from JMATEK
Posted
Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellAirComfort.com/product-registration to register your product and warranty with us. Thanks again! <img src="https://s3.amazonaws.com/stratos-logos/logos/JMATEK.png" alt="JMATEK" title="JMATEK" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Horrible purchase.
DoNotPurchase Posted
the exhaust tube would not stay connected to the window shield or the AC unit. I had to use packaging tape to keep tube connected. Horrible purchase.
No, I would not recommend this to a friendBrand response from JMATEK
Posted
We are sorry for the inconvenience caused to you because of the installation of the exhaust tube. Once you fit the tube in the unit, you need to rotate it, to lock it in. Our customer support team will be able to assist you with all installation or product related concerns. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBA0706. We look forward to making this right for you. Thank You ! <img src="https://s3.amazonaws.com/stratos-logos/logos/JMATEK.png" alt="JMATEK" title="JMATEK" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 4 out of 5 stars
Honeywell
T1234 Posted
Works well for my purpose and its cool too. The remote is cheap compared to others.
I would recommend this to a friendBrand response from JMATEK
Posted
Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. Your feedback about the remote control is important to us as we continue to develop and enhance our units. Our customer support team will be able to assist you with any other product related concerns. please feel free to write to us at [email protected]. If you haven’t already, remember to go to HoneywellAirComfort.com/product-registration to register your product and warranty with us. Thanks again! <img src="https://s3.amazonaws.com/stratos-logos/logos/JMATEK.png" alt="JMATEK" title="JMATEK" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Defective product
Mddd Posted
Having serious issues with it.. keep freezing up.. need to return it when I get time. Only 6 weeks old barely any use
No, I would not recommend this to a friendBrand response from JMATEK
Posted
We are sorry for the inconvenience caused to you because of this portable air conditioner. This unit somes with an automatic defrost feature. Sometimes when the unit is operating in cooling mode in lower room temperatures (e.g. lower than 60°F), the internal cooling coils may become too cold and sometimes frost may develop on the cooling coils. When this happens, the unit will automatically pause operation and defrost the cooling coils to protect the unit. The air conditioner will restart automatically when the system has defrosted and returns to standard operational temperatures. Our customer support team will be able to look further into your cocnerns and troubleshoot for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBA0706. We look forward to making this right for you. Thank You ! <img src="https://s3.amazonaws.com/stratos-logos/logos/JMATEK.png" alt="JMATEK" title="JMATEK" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Nice
GabPo Posted
I like it because my room it’s too cold! I recommended this AC
I would recommend this to a friendBrand response from JMATEK
Posted
Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. If you haven’t already, remember to go to HoneywellAirComfort .com/product-registration to register your product and warranty with us. Thanks again! <img src="https://s3.amazonaws.com/stratos-logos/logos/JMATEK.png" alt="JMATEK" title="JMATEK" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Loud as a Freight Train and It Stopped Working!!
Shotbadly Posted
First, it's so GD loud! Do not believe the "quiet" BS. All lies!! Less than 2 years in and it's toast. It doesn't blow any cold air and we have taken really good care of this unit. Everything turns on, just no cold air. The coils are not cold either. It is super clean! It stays in our room year round and used infrequently throughout the summer. It barely gets to 80 degrees here outside! I took it out this year and nothing! So I lost over $600!!! So tired of everything being a piece of crap! Nothing lasts anymore!! Also, the hose attachment thing is horrible and very very hard to assemble and put together. I have arthritis and it's absolutely brutal. I also do remodel for a living so I'm strong and tuff but this hose? Garbage! I'd leave a better review if it didn't suck. Now I'm out the money becase no company stands behind their products anymore!
No, I would not recommend this to a friend - Rated 3 out of 5 stars
Noisy!
Rita Posted
Noisy! I needed a temporary fix, cooled and removed humidity as stated. Easy to move with wheels to different rooms as long as you have a window for proper ventilation. Would not recommend while sleeping in the same room because of the noise. Heavy to lift.
No, I would not recommend this to a friendBrand response from JMATEK
Posted
We are sorry for the inconvenience caused to you because of this portable air conditioner. Like any other electrical device, this unit will create some sounds when operating, due to the powerful compressor working to cool the space you need it to. These units tend to be heavy because of the machinery fitted inside them. Our customer support team will be able to look into all your concerns and troubleshoot for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBC0325. We look forward to assisting you. Thank You ! <img src="https://s3.amazonaws.com/stratos-logos/logos/JMATEK.png" alt="JMATEK" title="JMATEK" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 3 out of 5 stars
Honeywell 550sf 12,000 btu
Doug Posted
I bought this unit to replace another Honeywell model that broke down after three summers use. This new unit does a good job of cooling one room down, but it runs very quiet until the compressor kicks on and is then very loud. The old unit was almost the same level of sound whether the compressor was on or not. So, this significant sound level increase can make it difficult to sleep in the room where the unit is located. I've used the unit for three weeks now.
No, I would not recommend this to a friendBrand response from JMATEK
Posted
We are sorry to hear about your experirnce with this portable air conditioner. Like any other electrical device, this unit will create some sounds when operating due to the powerful compressor working to cool the space you need it to. This is normal sound.
Our customer support team will be able to assist and troubleshoot for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBC0619. We look forward to making this right for you. Thank You! <img src="https://s3.amazonaws.com/stratos-logos/logos/JMATEK.png" alt="JMATEK" title="JMATEK" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 3 out of 5 stars
Midgrade item
MichaelH Posted
Worked great the first year after that Seems like it’s never been the same. Leaks. Don’t drain properly. Even with hose attached will read fill tank
No, I would not recommend this to a friend - Rated 3 out of 5 stars
Good
Jelena Posted
Good for small rooms it didn’t work for me although the room wasn’t bigger than it is advertised it can cover
No, I would not recommend this to a friend - Rated 2 out of 5 stars
DO NOT BUY THIS. Unless you like draining it..
BobsYerUncle Posted
The only reason this didn't get 1 star is the fact that it blows cold air. I have to drain the thing every 3 hours... and the bottom drain plug is so low to the ground, next to impossible to get anything under it to catch it... Instead I roll it over to the back door (After unplugging it, and remove the exhaust hose) and set it on the back porch to drain. This is ridiculous. I have 2 other units, Both GE, and Both 350 SQ units, running continuously for 3 weeks now, no drainage needed.
No, I would not recommend this to a friendBrand response from JMATEK
Posted
We are sorry to hear about your experience with this portable air conditioner. These units work on self evaporation and do not need to be drained unless operating in very humid conditions. You will need to check the environment conditions of the area you are operating the unit in, in order to ascertain why you need to drain the unit often.
Our customer support team will be able to look further into your concerns and troubleshoot for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBB0621. We look forward to making this right for you. Thank You ! <img src="https://s3.amazonaws.com/stratos-logos/logos/JMATEK.png" alt="JMATEK" title="JMATEK" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 4 out of 5 stars
Nice and cool
CorRay Posted
It works great- bit of a PITA to install in a hinged push out horizontal basement window (as opposed to a side to side slide window- for which an adapter is provided with this unit) but if you are handy and can look up installation instructions on YouTube, it is worth it for the cooling it provides. Haven’t had it long enough to speak to its durability or trouble free lasting power, but I purchased the 4 year protection, so no worries there. Had it been easier to set up drainage and window installation, I would have given it 5 stars, but that’s really the fault of my house built in 1964 rather than a manufacturer issue.
I would recommend this to a friendBrand response from JMATEK
Posted
Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. Our customer support teamwill be able to assist you with any installation related concerns. Please feel free to write to us at [email protected]. We look forward to hear from you. If you haven’t already, remember to go to HoneywellAirComfort.com/product-registration to register your product and warranty with us. Thanks again! <img src="https://s3.amazonaws.com/stratos-logos/logos/JMATEK.png" alt="JMATEK" title="JMATEK" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
COOL ME BABY
JasonjC Posted
Love this AC unit! Quiet & powerful. My only complaint is the window attachment is for horizontal windows, not vertical windows.
I would recommend this to a friendBrand response from JMATEK
Posted
Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. Our units make use of dual motor technology, making them quieter than most others in the market. The window venting kit can be installed both horizontally and vertically. Please do get in touch with our customer support team at [email protected] for more installation related queries.
If you haven’t already, remember to go to HoneywellAirComfort.com/product-registration to register your product and warranty with us. Thanks again! <img src="https://s3.amazonaws.com/stratos-logos/logos/JMATEK.png" alt="JMATEK" title="JMATEK" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 4 out of 5 stars
Gary L
GaryL Posted
Wow just wow this unit works amazing My family loves it ,it’s super quite and sleek
I would recommend this to a friend - Rated 4 out of 5 stars
Honeywell Portable air conditioner 550 sqft
Kmohanty Posted
This is a good portable air condition unit. Cools off nice. The only thing a small issue is its a bit loud, other that that its an excellent product. I purchased two units and had them running in my large living room which is about 1000 sqft. Did fantastic job to cool the house in recent heat wave we had in OR for about 3 weeks in August.
I would recommend this to a friendBrand response from JMATEK
Posted
Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Portable Air Conditioner, and we appreciate you taking the time to share your experience with us. LIke any other electrical device, this unit will create some sounds when operating due to the powerful compressor working to cool the space you need it to. This is a normal sound. Please feel free to write to us at [email protected] for any assistance from our customer support team. If you haven’t already, remember to go to HoneywellAirComfort.com/product-registration to register your product and warranty with us. Thanks again! <img src="https://s3.amazonaws.com/stratos-logos/logos/JMATEK.png" alt="JMATEK" title="JMATEK" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 3 out of 5 stars
It did its Job.
SHZ1 Posted
When our upstairs central air went out, it got us through a few days in hot summer, Pros- works well for large bedroom, Will keep room cool Cons- Heavy to lift in high humidity areas, needs way to drain water build up.
I would recommend this to a friendBrand response from JMATEK
Posted
We are sorry for the inconvenience caused to you because of this portable air conditioner. We are glad that the unit worked well to cool the space you needed it to. Our units work on self evaporation and do not need to be drained unless operating in very humid conditions. Our customer support team will be able to look into any of your concerns and troubleshoot for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBC0924. We look forward to making this right for you. Thank You ! <img src="https://s3.amazonaws.com/stratos-logos/logos/JMATEK.png" alt="JMATEK" title="JMATEK" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />