Customer Ratings & Reviews

Posted 2 years ago

Hello there - We're sorry to hear about the trouble you had. While we strive to meet the needs of our consumers, we also understand there will always been room for us to improve. We appreciate you sharing with us so we can make sure to continue to improve. We're glad you were able to have the issue with your dishwasher fixed. Let us know if you have any questions, we're here to help. Julia@Hotpoint <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 4 years ago

Hello - We appreciate you taking the time to share your review. We are sorry the quality of your dishwasher is not what you expected. Thank you so much for your feedback! We will be sure to pass this on to the appropriate team for future design and development. If you need anything further, please contact us via social media. Olga@Hotpoint <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 1 year ago

Thank you for your review. We appreciate you being a valued GE Appliances customer. We regret to hear that your unit is not fully meeting expectations. We do take your feedback seriously and will be taking this into consideration moving forward to help us improve on future builds. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 3 years ago

Hey there, and thank you for reaching out. We hate to hear you’ve had issues with the handle/closing mechanism – we know this must be frustrating, especially as you’ve had the issue with more than one dishwasher. That certainly isn’t what we would expect, and we regret the trouble you’ve had. If there’s a defect with part of the dishwasher, you may want to contact our service department at 1-800-432-2737. A technician would be able to examine the dishwasher and address any concerns. You’re also more than welcome to contact us with a private message over our GE Appliances social media (such as Facebook or Instagram) about this. If you do so, please provide the model and serial numbers and a picture of any damage – we would be happy to assist, with this or any other concerns/questions you may have. -Sarah@Hotpoint <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 4 years ago

Hi there,

We're so sorry to hear that your dishwasher door will not latch and certainly understand how frustrating that is. To minimize the possibility of electric shock, unplug the appliance from the power supply before attempting any maintenance or cleaning, or turn the house circuit breakers/fuses to the off position.

If the dishwasher door will not latch on a new installation:


Close the door and check both sides and the top of the door.
If the door is hitting the cabinets or screws under the counter, contact your installer to correct or consult your Installation Instructions.
On new dishwashers it may be necessary to push-in on the top center of the control panel while latching the door because the gasket is still stiff.

New gaskets may not yet have had an opportunity to seat properly.
Up to ten dishwasher cycles may be required for wash heat to help mold and seat the gasket. The gasket will become more pliable after a few uses.

If the dishwasher door will not latch on a new or existing installation:


Check your rack loading. Be sure all items are within the racks and do not stick out beyond the front or back of the dishwasher racks.
Also, check to be sure items do not fall through the lower rack. Items sticking through the lower rack may prevent the lower rack from rolling completely into the dishwasher and may also prevent rotation of the spray arm below the rack.
Make sure nothing, such as silverware, or other small items, obstructs the closing of the door. We hope these tips help! Mike@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 3 years ago

Hi there - Thank you for taking the time to share your insight. At Hotpoint, while we strive to deliver the best quality products and services that meet every need of our consumers; We also understand that there is always room for improvement. We would like to apologize for your disappointment and any inconvenience this has caused you. We do value you as a customer and appreciate your continued loyalty to our brand. We will gladly share your feedback with our product design team. Best regards – Don@Hotpoint <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 2 years ago

Hello - It's great to hear that you're more than satisfied with the performance from your dishwasher. We’re thrilled to learn that you’re enjoying the user friendly controls that your new unit offers, Thank you for trusting the Hotpoint brand. All the best! -Don@GEAppliances <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 2 years ago

We hate to hear that your dishwasher has not impressed you and it stopped working. We apologize for any inconvenience. To troubleshoot, we recommend making sure any large dishware does not block the detergent dispenser or the wash arms. If the problem persists, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). Let us know if we can help further. All the best.- Kianna@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 2 years ago

Hello - thanks for taking the time to write a review! We’re thrilled to hear that our dishwasher has been efficiently handling your dirty dishes, leaving them clean and dry every time. It’s great to know that the process has been seamless for you and we’re confident it will remain a great help in your kitchen for years to come. Thanks for choosing Hotpoint Appliances and feel free to reach out anytime if you have any questions or need support in the future. Warm regards. Lauren@Hotpoint <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />