I purchased 6 of these for my small business. Since the HP 840 G5 comes with many options, what I received varied.
Overall, I was happy with the purchase and think these are great laptops. I will end up exchanging or returning 2 of them, for reasons noted below.
Overall, I was satisfied with the cosmetic condition of each.
5 of the 6 came with a vinyl application on the lid cover, which is common for a refurbished device. The vinyl is nice looking and provides a little brushed steel texture. The 6th one did not have the vinyl application, but that lid cover was already in excellent condition. 1 had a slight ding near the power adapter, but it was very minor and did not affect the appearance or operation.
4 of the 6 came with factory plugged SIM Card slots, meaning they were never intended to have mobile data capability. The other 2 came with the SIM slots open, but no SIM card tray. According to Device Manager, none of them had a WWAN controller, which would be required to use a SIM card for mobile data. It was not advertised with an active SIM slot, so this was acceptable,
2 of the 6 had a different camera setup at the top of the screen. It was the same 2 with open SIM slots, so I presume it had something to do with being manufactured with potential of adding the WWAN controller. the other 4 had a single camera lens and what appeared to be a light sensor.
Out of the 4 with a single camera lens, 1 was missing the sliding shutter that hides the camera. It's a minor detail that doesn't affect functionality and if the other 3 hadn't had it, I never would have even noticed.
1 of the 6 that I received had an Intel 7th Gen processor. Since they are advertised with 8th Gen, this was not acceptable. This 7th Gen processor is not compliant with Windows 11. I confirmed the processor model in settings, so I knew it wasn't just the wrong sticker. That laptop is being returned.
2 of the 6 arrived with aftermarket power cords. Although the aftermarket power cords indicated the same output as the HP branded ones, they did not work. The laptops would not charge from them or recognize being plugged in. This was fairly minor inconvenience for me since I planned to use them with a dock anyway. But for someone needing the use of the power cord, be sure it works within the return period!
(Side note: one of the benefits of this laptop is the ability to dock and use multiple monitors. Refurb slim docks are available for a very reasonable price)
All 6 laptops have backlit keyboards. I know that is an optional feature and I was happy to see that all of them came with that feature.
1 of the 6 had a defective touchpad. The touchpad should have a left and right click by pressing in the appropriate spot, but 1 of the ones I received wouldn't right click. There's a physical right click button located above the touchpad that worked, but I realized how accustomed I was to using the touch pad for left and right click. That laptop will also be returned.
The fingerprint sensor worked on all 6.
Of the 4 I am keeping, I decided to upgrade the RAM. I was pleased to find that the 8GB pre-installed RAM was a single SODIMM, leaving 1 open SODIMM slot. It was easy to upgrade to 16GB of RAM.
The laptops generally work as expected and, other than the issues noted above, are in good condition. All 6 came pre-loaded with Windows 10 Pro.
They each included a Warranty Statement from Plan IT ROI, which clarified the 18-month warranty covers mechanical failure, hard drive failure, RAM failure, and loose charging ports. Battery issues are covered for only 12 months.
I have not had a need to contact their support yet.