Customer Ratings & Reviews
See more imagesCustomer reviews
- Rated 1 out of 5 stars
does not work in 60hz 4k only 30 hz and has delay
wayne Posted
thought having 2 of this might make my video card have 2 more hdmi ports for stretch res, no the delay between the adapter tvs and the hdmi tv is ridiculous. also it says its 60hz but thats a lie. it only does 60hz in 1080p resolution. in 4k resolution it only does 30hz, thats terrible! buyer beware, might be ok for presentations, but for pc use, this invention needs to go back to get finished.
No, I would not recommend this to a friendBrand response from J5create Team
Posted
Hello Wayne,
We appreciate that you took the time to leave a review for the adapter. There may be some system limitations causing your setup to only have the 30 Hz refresh rate. If you would like some assistance troubleshooting this issue, I would recommend contacting our customer support team. Their contact information is on the product packaging and on our website under the ‘Support’ drop down. You can contact customer support by phone, email, or live chat.
Thank you,
j5create <img src="https://s3.amazonaws.com/stratos-logos/logos/j5create.jpg" alt="j5create" title="j5create" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;"/>