Microsoft - Geek Squad Refurbished Good - XBOX Elite Wireless Controller for XBOX One - Black

I recently went ahead and pre ordered the Xbox elite 2 controller. A couple days later I got an email saying the elite V1 refurbished was back in stock. I kept going back and forth wether or not I should switch my order. I finally did. I thought why not, let’s save some money. Geek squad states they go through the device practically with a fine tooth comb. I pay for the top shipping to get it soon as I was exited. Today comes and UPS is at my door. I open my package inside and the controllers box looks great. The case looks great. I finally pull the controller out and boom, rattling immediately occurs. I pray it’s just the removable joy sticks. It’s not, it’s the left joy stick. When pushing the button down, it doesn’t even make a noise or makes it feel like you pressed it down. Almost like it’s stuck. I can’t believe BestBuy or geek squad let a product like this leave. I knew I should have waited for the V2 but my dumb self couldn’t wait. This was to good to be true. I will say this and this is why it’s got two stars, BestBuy is working with me. Immediately calling them after I noticed the damaged controller, they sent me a prepaid label and set up a replacement to be received by next week Monday. It’s just terrible I paid for the next day shipping but the replacement comes 4 days later. Could have overnighted its tomorrow since it’s already 5 pm, having me receive it Saturday.

I have already went through 2 of these because they just shut off. Each time I have tried to get them replaced Best Buy has treated me dirty and made me pay more money to get a replacement on something that I already paid to have a replacement for. I really one of these controllers to work longer than they have for the amount of money I have paid for them. I should have just bought the v2 but they were only giving me 100 so making me pay 125 extra for something that shouldve only costed 25 to upgrade.

The Xbox One Elite Controller is easily the best controller I've ever used with either my Xbox or my PC. It's got good heft to it and the rubberized grip on the back helps keep it steady in the hand. Being able to switch out the D-pad and thumbsticks is great, and I don't think I'll ever be able to go back to a controller that doesn't have a circular D-pad. Being able to reassign buttons to the paddles on the back is really handy, although I wish you could assign keyboard keys to the paddles as well. All that said, I got a refurb version as there were no new versions in stock anywhere for anything resembling MSRP and there are some slight issues. One of the triggers pulls in a bit more than the other when the trigger locks are engaged and it's pretty noticeable.The left thumbstick also seems to have a tiny bit of stick drift as well. Neither of those things are enough for me to bother with a return/replacement, but it's something to keep in mind if buying a refurbished controller.

The Microsoft Elite Wireless Controller is very well made, however this remanufactured unit had a major issue that was missed upon arrival...the right stick had not been rebuilt correctly and was not rotating smoothly and made a crinkly noise when moved. Best Buy stood behind the purchase and actually replaced the defective unit with a brand new unit right at the store. Best Buy Customer Service gets a 5 STAR for that!

Tiny tiny bit of stick drift , was clean and works well I would recommend getting it, but I got the geek squad protection because of some of the negative reviews of people getting garbage controllers.