Customer Ratings & Reviews
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would recommend to a friend
- Rated 1 out of 5 stars
Junk
Truth Posted
Terrible the software is junk. Consistantly have problems
No, I would not recommend this to a friendBrand response from Night Owl
Posted
Hi Truth. Have you contacted our free technical support team for assistance with the issues you are having. Our agents are standing by and ready to assist. We do provide easy to access troubleshooting material on your products support page at https://support.nightowlsp.com/hc/en-us. If you need additional assistance, simply use the Contact Us link to reach our technical support team. Please ensure your device is running the latest software version to access phone support. We thank you for choosing Night Owl.
- Rated 1 out of 5 stars
Not good
JayW Posted
Do not get had to return in just two days because it didn’t even record
No, I would not recommend this to a friendBrand response from Night Owl
Posted
We are sorry to hear you have had a negative experience with your Night Owl product. We would like to learn more and turn this around. Please email [email protected] with your name, best contact method, time of day to reach you and a brief statement regarding your current experience. We will promptly follow up with you and work to drastically improve your experience.
- Rated 5 out of 5 stars
DVR
CameraDVR Posted
Made in USA works great easy setup internet monitoring
I would recommend this to a friend - Rated 1 out of 5 stars
Don't waste your time.
TiredOfThisJunk Posted
Extremely poor support. Can't record continuously or change the setting to anything other than 'event'. Can't register a username to get to support. It says the name is already in use but they send you a verification code even though you can't log into the site. Complete mess. They force you to install an extension into chrome to change your default search engine before you can get to their support site. Night Owl is a joke.
No, I would not recommend this to a friendBrand response from Night Owl
Posted
It sounds like you are having some setup issues with your product. You can record continuously with this system. And you can absolutely use your login credentials (username, password, etc...) to login to our secure web based portal for assistance with password resets, etc... Also not sure what you mean about accessing our support site. Our site can be accessed from all search engines by visiting support.nightowlsp.com. It doesn't have to be Chrome. We are sorry you are frustrated and experiencing setup problems, but our agents are standing by and ready to assist. Please email [email protected] at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you.
- Rated 1 out of 5 stars
No remote viewing
Rose Posted
Have always had internet compatibility issues with the dvrs with this system. Cameras work great, and it records, but the app is junk. Will not stay linked with device to enable remote viewing. What is the point?
No, I would not recommend this to a friendBrand response from Night Owl
Posted
We sincerely apologize for the issue you have been. We would like to provide you with some advanced support. Please email [email protected] at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you.
