Customer Ratings & Reviews

Bike is amazing, I use it as a daily commuter. I travel nearly 45 miles each day using this bike. The motor has plenty of torque to make it extremely comfortable going uphill. I use a trailer for this bike. I have my 115lb GSD with me for the longer trips before we may get to the walking. I acquired a second set of batteries for a long trip I plan on taking of upwards to 300 miles I will attempt. If you are holding a lot of weight, but still within the weight requirements of something like 360lbs, you can make it uphill. Put in minimal effort, but you'll be glad you got this. MAJOR ISSUES HALTING FROM 5 STARS: The bolts and screws that were fastened by the manufacturer did not hold for more then 50 miles before coming loose. I have had minor damage requiring removal of fenders and replaced hardware. I know vibration causes this normally, but for the price I paid of $2,199 I expected to feel safe immediately. I now check all bolts and screws after each 30 miles or so. Zero suspension, you WILL feel every bump and rock from the seat. You will need to use your legs a bit to soften the ride by standing. Great bike, on sale.

Definitely stylish and sleek. A modern look and feel. Not too cheaply made. I put it together alone and it wasn’t too bad. They include all of the tools needed but I would recommend someone helping you assemble it for less annoyance and time, but definitely not too bad and easier than most I would guess. It has a seamless feel to the way it all operates. No gears. Just one continuous speed from the belt drive instead of a traditional 7-speed chain gear system. It will not need maintenance like a steel chain and will last forever. Doesn’t have the same feel as a traditional bike when riding. You ghost pedal mostly. Not a bike for exercise. Commuters dream in a warm climate for smooth roads at all times. This bike will excel in places where you will have always smooth surfaces to ride on. This bike does NOT go over bumps well at all. Very painful going over even small bumps and especially big ones. There is no shock absorbing on this bike which is why it doesn’t have good traction. But, the tires ARE decent, just not good for anything but the smoothest of surfaces. So a commuter bike is the main point here. If you live somewhere where the roads are immaculate and especially have dedicated bike paths, this one is for you. do not get this one for any kind of off-road activity. This is a great one for year-round warm climates and paved environments. That is truly where this bike will shine. It has a daytime running light, a headlight, a taillight and a brake light. The range is quite good and the the dual battery containers built-in to the design is nice. Can charge both batteries simultaneously. Has a bell and an easy throttle button. Comfortable seat. I never get discomfort when riding from the seat at all. The acceleration is good and can easily exceed 20mph. Brakes are good. Again, not necessarily needing hydraulics for where this bike is meant to be used, in warm, smooth areas. I’m not a bike aficionado and this is my first bike I’ve purchased. Prior, I’ve only ridden on one eBike and was very intrigued by them because I had no idea how fun and practical they are. I first rode on a Lectric brand bike. I’ve ridden this NiU bike for 30 miles on the odometer so far. What attracted me the most to buy this bike was the range advertised and the carbon belt drive system. I don’t think this bike offers anything overly remarkable that you couldn’t get from another bike in the same price range. I think the only reason to buy this bike is if it you are going to use it in the exact environment it is designed to be used for. In that case, you are getting a premium bike that is way more efficient because it is not equipped with unnecessary things like shocks and hydraulics that will drive the price up and instead you were getting something that has superior designs to maximize efficiency and seamlessness, hence why this is totally a commuters dream bike. Not all terrain, not an exercise, not an off road bike. Not even close. Get this for what and who it’s made for.

The bike is pretty decent quality, pretty easy to assemble with all the necessary tools included (except scissors/knife to cut packaging), and an adequate instruction manual. Two major things I've noticed in just the first day I've had it are very different from Best Buy's advertised specs. Best Buy claims this is a Class 3 bicycle, the manual and the sticker on the side of the bike have it CLEARLY marked as a Class 2. Still works just fine, but you should know that going in. Best Buy claims the weight limit is 360 Lbs, the manual CLEARLY states 130 kg, or 287 Lbs. Again, the bike feels solid under my big 260 Lb. body, but the bike itself tells you it is not rated for what Best Buy claims. Maybe they were cheating by adding the weight of the bike (~70 Lbs) to the weight limit (~290), but that's pretty shady and they should not be doing that. If anything major happens with further use I'll update my review, but for now I'm happy with purchasing this on a discount. I'd be upset if I had paid the MSRP.

Great bike with a powerful motor. The only issue I have is with the front fender and quality of the brackets.

Good fun to ride. Needs suspension though. I use this to commute to work & do local errands. It's a wonderful way to get around!!

This bike was great but best buy isnt. There was a broken piece of a charger in one of the batterys. I had to pry it out and scratch my bike to get the battery connected

Mileage range grossly understate is 45 miles if that its also a pedal assist electric not electric bike..you.have to pedal or its not moving. Slow charging bike . Battery full.ladt 4 to 5 hours but you have to baby sit it if you go max level 3 it will eat 25% in 5 miles ..its heavy so if your out battery its a challenge

Great electric bike. We rode with the pedal assist on a level one for over one hour and only used 7 percent battery. When the bike is unplugged the battery stays charged up. I love the design and the bike height is great for my 5 ft 3 height. We have added mirrors and a phone holder as well as a basket in the front for our 10 pound chihuahua. I feel the price is reasonable and I would highly recommend this bike.

I bought this bike in June of this year and had a issue with the bike shutting off and the rear hub clicking. I contacted NIU in July and asked if they could send a replacement wheel to me and they said they will not send a single part to a customer and the only way to get anything repaired is to send the entire bike to Ontario Canada to their repair facility which is absolutely ridiculous. I received a RMA number and return instructions in August and shipped it out. They received it a week later and in a few week I received an email stating the repair is completed and the bike was being sent back. I received the out for delivery alert a week later then received a message stating it was being returned to sender. And that's the last info I received. 3 months past and I didn't receive any info even though I called and emailed weekly. Fast forward to today nearly 4 months later and without any email or call and after all the failed communication without any response the bike randomly showed up this afternoon. It was in the same box I shipped it out in and it was completed destroy. The bike not only wasn't worked on it was pulled out of the box and just shoved back in loosely with no support and the fork was bent completely in half and the wheel and handlebar were loosely banging around with no support. Please do not buy from this company, buy an Aventon product as they are much better at dealing with issues.

Mine came with stripped screws so I cannot adjust the handlebars. My front tire won’t sit evenly leaving more space on one side causing it to shake at higher speeds. No suspension. Wish I had done more research. It’s fast and fun but bumpy and defective.

One of the best investments we made at best buy was our electric bikes. Look forward to using them as much as possible this year as we move towards living healthier lives

omggggg i love this bike so much, i use to put off going on bike ride but with this bike it’s so easy and fun. i’ve only had it for a week but i can say ill never buy any other bike.

The bike was easy to put together, it only took about 15 minutes. It already had some charge to the battery, it went 28 miles per hour. Great!

Love this bike, very durable and reliable. Excellent miles on the batteries as well!

Excellent bike, fast charging , I recommend this bike, the charge lasts a long time, good quality, good durable tires.

The bike got a hall error code (error code 3) 16 days after purchase, this error makes it unusable. Avoid this bike and NIU technologies. Their response times are disrespectfully slow. The bike lasted 125 miles. Best Buy's return policy is 15 days. Best buy won't honor a return even after explaining to the representatives in store and to the corporate representatives over the phone that I was assured a manufacturer warranty at the time of purchase. NIU Technologies does not provide warranty services to Puerto Rico, and Hawaii, and select other locations (I currently live and purchased this bike in PR). I was lied to by the store representatives. This is my last purchase with Best Buy, I feel scammed.

Good to ride, easy to assemble, nice looking eBike

For the most part this e-bike is awesome. I was intrigued by this bike & waited ‘til it dropped below $1300. The step through frame design makes for easy on/ easy off & looks really good. It has two hefty batteries that power the bike simultaneously. I’ve only ridden it around for a few miles here in Brooklyn NY, so I can not verify it can reach the 90 mile claimed range, but I can attest to its power. This bike has plenty. With pedal assist , It tackled a pretty steep hill with ease. I also reached 26 mph on flat road with minimal effort In fact, the bike may be too powerful. I actually like to pedal my motorized bike. With the NIU- BQi-C-3 Pro, there is a lot of ghost pedaling. That is , you spin the pedals, but don’t feel like you’re contributing to the bike’s forward momentum. The motor quickly takes over even at the lowest pedal assist level. This Is my first bike with a belt drive which is much quieter than a regular chain, and should require minimal maintenance. I love the large ,sturdy integrated rear rack & its 66lbs capacity. I plan on putting it to good use. The bike is heavy and requires quite a bit of effort get moving from a dead stop or to pedal with out the motor assisting. Heavy bike + strong motor mean that The longer braking distance will take some getting used to. The bike came partially assembled. I only had to attach the handle bar, seat, pedals & front wheel. The front wheel was more of a challenge than I would have liked, but the whole thing took about thirty minutes to put together. NIU does have a helpful assembly video online, but It left out some finer details that could have saved me about ten minutes. The padded seat appears to be good quality, but I found it a “skosh”uncomfortable (gentlemen will know what that means ) . I think that can be rectified when I start playing with the seat adjustments. The bike has an attention grabbing from light in addition to a headlight. There is also an actual brake light attached to the rear rack. The wheels are big, 27-1/2 inches. The display is large and looks sharp, along with speed & distance, it gives you the charge level for each battery (although the bracket that actually holds the display arrived cracked on mine, this did not affect its functionality). There is no suspension, but I did not find it a jolting ride. Bottom line: NIU has produced a big, beautiful, fast bike.

There is a lot to like and a few things to note about the Niu BQi-C3. To give a summary for quicker read. This is a premium built bike, but missing a few items to match the premium MSRP. First off, very easy step through frame that has all wires run internally for clean Dutch bike look. Fantastic belt drive for clean and easy no fuss bike maintenance. Two batteries for longer rides. Comfortable ride for a bike with no suspension. Simple controls and easy use thumb throttle to a max speed of 20mph. The bad or at least noteworthy, based on Best Buy listing and Niu website. The bike is NOT class 3, 28mph capable. It is labeled as class 2 on the frame and 20mph throttle is all the speed you can reach without downhill or super human peddling. And note the size and weight (70lbs) of this bike before ordering. I think this bike should be treated like an e-Scooter in the shape of a bike where pedaling is not the main purpose. Little more in depth review: Build quality: This bike is built well based on my initial inspection and 25+ miles of riding on paved/gravel trails. The bike comes in a very large box that slides open upon removing the special plastic clips. Bike is almost built in box. Once all clips and parts/tools bag are found. Bike just needs to have the handle bars mounted, front wheel installed, front fender mounted and pedals screwed on. Took about half hour then a few more minutes to adjust and make sure everything is tightened. Instruction manual is decent to get you through the process and all the tools are included in the labeled tool bag. Unlike cheaper bikes, Niu routes all the brake and power lines internally for a nice sleek Dutch bike look. And while I have a couple other eBikes. This is my first with the belt drive. And it is a welcome addition to not have a chain to oil or do maintenance on. Plus its very quiet to crank the pedals with the belt drive. The manual disc brakes are mostly quiet and more than adequate for this bike. And while the bike does not have any suspension. The included seat is comfortable for the average bike ride of 20 miles or less. Also know that the front fender is a bit fiddly. I think it is just too long and made too thin. I will likely modify it to keep it aligned and less prone to rubbing the tire. Lastly, the bike rack has no mounting holes for baskets. Performance: The BQi-C3 has conflicting specs at the time of writing this review. Or maybe I just have other bikes that do meet certain specs that this bike doesn't currently. And what I mean, bike is listed/rated as Class 3 (28mph), yet the bike I received is clearly (sticker on frame) Class 2 (20mph). The bike has no gears to change and is single speed only. This makes the bike simple for all to ride, but with throttle only the bike maxes out at 20mph unless going downhill. And if you pedal, you will be hard pressed to go much faster than about 24mph on flat ground with or without power assist. Power assist (level 1, 2, 3) and/or pedal is almost useless for higher speeds. Level 1 is minimal and maintains a speed near 13mph. Level 2 will cruise around 15mph. Level 3 gets up towards 20mph and you can pedal like a madman, but the bike is using all its power and your pedaling is not being used towards forward momentum. No matter what level of assist you use, short of zero, pedaling this bike is mostly for show and has minimal effort towards saving battery power unlike other eBikes I have ridden. Given the 70 pounds of bike and in my case 185lbs of rider. The bike did go 34mph downhill coasting. Make sure to wear a helmet. Battery: Having such a sleek bike with both batteries built in is great. And since the bike will draw power from both batteries at the same time and can be monitored on the lcd display. Not sure there will be a need to swap batteries front to back or vice versa. While batteries are rated at 920Wh. The paths and trails I ride in with hills and valleys. I expect to go about 15-25 miles per battery. So, not as far as listed, but not bad overall. Many will get farther, some may travel a little less and pedaling will help increase distance. Unfortunately, the bike does not show power being used as you pedal. Overall: The bike is very good quality and my wife and friends can't wait to get their turn riding it. As a city bike and/or commuter mode of transport. This bike will serve many well and has a above average range with 2 batteries included for most to get to and back before needing a recharge. Despite how you may have read the above points I wanted to make. I like this bike. Its fun to ride. It looks fantastic. Just want to let others know what I noticed that maybe is the deal maker or their deal breaker. I suspect when this goes on sale or maybe becomes Deal of the Day here at Best Buy. This will be a hard deal to pass up.

I like a lot of things about this e-bike but not every aspect is exactly how I imagined it would be before it arrived. I knew going in that it was going to be large and heavy due to the specs for packaging and when it shipped, I got a clearer picture of that reality. But it is genuinely massive. All the tubes on the frame and even the wheels and tires are thick and well built. It feels very high quality, and it weighs over 70lbs as well so that brings some limitations as far as how you use and store it. For example, you’re not going to be able to use a hitch mounted bike carrier for this bike, as I have not encountered any that have a weight capacity that would accommodate it, and between the V shaped frame and fenders over the tires you won’t be able to hook stabilizer bars to it on such a rack either. So, transporting it is difficult, you’re limited to truck beds or something along those lines if you want to take it anywhere before venturing out on a ride. Storing it is also a little more complex due to that same weight and frame shape issue. Many wall racks just can’t hold a bike this heavy, nor would you want to be lifting it up like that. So, you more than likely will have to plan on keeping it on the ground and may be unable to take it anywhere unless you have a truck, leaving you finding a large space for storing it and then hopefully you have places to go with it from your home. There are a few reasons why it’s so heavy, first and foremost is the dual battery arrangement. You can charge them simultaneously with the included charging adapter and then the bike uses both for power while you ride which is where the long-advertised range comes from. In my experience so far, I don’t see how you could actually get 90 miles out of it on a single charge unless you are going slower and not using much of the motor assist as you pedal along. I have ridden it on a couple 10-mile round trips going between level 2 and 3 of the motor assists and generally come back with about 60% charge remaining after those 10 miles. With those assist settings combined with active pedaling you can indeed go up to 28mph assuming your pavement is very flat, and you don’t have too much headwind with the assist at level 3 which is the highest it goes. More often than not I find it hovering around 23-25mph since those perfect circumstances are relatively rare for top speed. The other issue is that pedaling feels a little unbalanced, I struggle to keep a good rhythm since it varies the resistance you feel in the pedals more than I would like. So sometimes my downstroke feels loose, and I lose my stride a bit. Another problem I have run into is it seems to not do well with big bumps, at one point I hit a bump at speed that was more aggressive than I was anticipating, and the bike actually shut down entirely. I still had momentum and it took me a few second to notice but I had to restart the bike mid ride. I think the batteries may have jostled out of place just enough when that happened but I’m not completely sure. On that note removable batteries may be a bit of a negative, but the positive is that you can get spares and swap them out on the fly to keep going and in the long run a bad battery won’t reduce the bike to a big piece of e-waste. The suggestion about putting a 13lb spare battery in a backpack and riding with that is somewhat comical to me but it is an option should you need it. I like the large bright screen which shows lots of useful information such as charge, speed, mileage, calories burned and more and it is easy to use and see in the bright outdoors. The bike also has a nice DRL on the front, brake light that does light up when you use the brakes, and a rear running light what works along with the headlight when activated. It is belt driven rather than using a chain which is very quiet and low maintenance. NIU claims that the belt will last over 10x longer than a chain though that will take a long time to be sure about. It is very powerful and a comfortable ride on nice tires that take minor imperfections in the road extremely well. The brakes work well, and while they seem to lack substantial stopping power that may once again be due to the amount of weight they’re being tasked with between the bike itself and the rider. The seat is nice and wide, comfortable to sit on, and easy to quickly adjust. The handles are just the right shape, and the way you engage the motor for full electric power is a thumb toggle on the right side which is easy to use and does not have excessive resistance. The left side has the power button and an up and down button for interacting with the screen. It is a straightforward bike, looks very nice, and works very well. The top speed is achievable but inconsistent, the maximum range seems to be a bit of a pipe dream, but it is fast and can go farther and most other e-bikes I have seen on the market. Don’t hit bumps too hard and plan on using it from your home and it’s a great bike. Not perfect but I look forward to enjoying it for a long time. If it fits those conditions for you then I recommend it.