Customer Ratings & Reviews

I love shark/ninja and have not bought a single product that wasn’t amazing, until this vacuum. I had another brand for years and it finally kicked the bucket so I immediately went to look at shark and settled on this. I purchase Black Friday so I saved money but now feel like I have still paid to much. First of all this robot has zero object awareness. It unplugs things, will run over your foot and ever dragged my floor lamp half way across the room. With all of that it will sometimes throw an error coming off the rug in my living room saying it’s on a cliff and needs to be repositioned. This is my first robot that mops and I didn’t have some exceptional expectations on it because I was just looking to maintain. It would do 10 times a better job with mop attachments that rotate and with some thin layer of material. This has one thin strip and despite it cleaning the strip, after one use the next run is streaky, especially in high traffic areas. I’ve tried different program settings areas and times and it just doesn’t perform at the level of this price point. The app is very basic so if you have had another brand with a fancy app this is not the same. The best feature is it’s much quieter than my previous unit that sounded like a jet engine when it emptied.

I had a shark robot vacuum brand new about 8 years ago (vacuum only) and honestly, it was a trooper. It spread dog diarrhea around the floor 1 too many times and I yeeted that thing into the backyard in a rage. This Shark, however, has so much amazing technology in it to avoid these things and it literally mops + takes care of the tank for you. It’s beautiful looking and her name is Sharkira. She is worth every penny.

Great product for a family with kids. Takes the stress about the floors having to be cleaned every other day. We have all tile floors with kids and dogs so we use this daily and it’s such a huge help. I feel like I can finally have my house constantly clean at all times and it’s so much easier to focus on other things that need to be cleaned instead of the floors. 10/10

When you get the Best Buy at BESTBUY. LIFE GETS BETTER. This is a fantastic product and I’m greatly appreciative for BESTBUY and SHARK to have the combination of business. Thank you so much to Shark and Bestbuy. This is the second one in the family. I have purchased two. Shark has the BEST Robot mop/vacuum. It also gets the water up as it mops the floor so the floor is clean and dry.

These things have come a long way since the 1st one we had 6 or 7 years ago. I have 3 dogs and a cat and have had no trouble (so far) with it keeping the pet hair in check. I run it every day while I am at work and it gives me a nifty little report on the app to tell me what it cleaned and where it couldn't get to. I don't have to sweep and mop all the time because of this, but you don't want to toss your broom and mop just yet. This thing is great for keeping things manageble, but you will still need to deep/crevice clean occasionally. It helps that we just got the whole floor redone so there is almost no transitions, but it has little acuators that lift it up a little when it needs clearance, and it KNOWS where you have hard floor and where you have carpet and if you tell it to mop it will only mop the hard floor. Honestly surprised at how well this works so far.

Great purchase! T-bot is her name. She is extremely easy to set up and use. The mapping feature is quite accurate. Glad the purchase was made as it reduces the time spent on household chores.

Skips a room in Cassio but overall this thing does a great job keeping the floors clean.

This is one of the most premium, hands-off cleaning robots on the market. It doesn't just vacuum; it mops and then cleans itself (refills water, empties dust, and washes/dries the mop pad). As a prize, it has a massive "wow" factor because it frees the winner from chores for a month at a time.

This vacuum cleaner is truly a game changer. We’ve owned two robot vacuums before this one, and the Shark Stratos 2‑in‑1 is on a completely different level. From the moment we set it up, we could tell this machine was built to actually do the job right, and it hasn’t disappointed.

This is actually the best that was ever created. My floors are always clean. Love the self cleaning.

Perfect robot for my apartment cleaning perfectly thank you so much

It’s amazing and I honestly went thru 3 different brands and a lower version of this brand but this one is by far the best and it performs as good as the ones that cost double. The only thing I find hard to get used to is sometimes it detects kitchen mats as cliffs and you have to give it a hand, also sometimes the side brush gets caught under furniture but that might be related to my kind of furniture only. Please get one ow and I promise you won’t regret it!

Shark - Stratos 2-in-1 Robot Vacuum & Mop Summary: Amazingly quiet and powerful! Use: Let me begin by sharing that... 1) I own and have owned various Shark Vacuums (mostly cordless pet and non-pet). 2) I own and have owned various smart robot vacuums by Ecobee, and iRobot. I had a four story home and so had a robot on each floor with each placed according to the need. I now live in a single story home with concrete floors with a few carpets placed here and there. All of the cordless Shark vacuums have performed well since day one. No worse for wear over the years (with proper maintenance and consumable replacements). We love their products. We've been having issues with our existing robot vacuums that seem to be getting worse across all models (j+ to 10 Max, combo and non-combo). Rather that replace our primary unit (10 Max) with another model that may wear similarly, we thought we'd try the Stratos. I think I can distill what I think about the Shark Stratos quite easily: I love it. It is markedly quieter than any of my previous robot vacuums. You almost don't notice its running until you turn a corner and see it. I live near a road, and I think I notice the traffic more. It works extremely well! The mopping function is similar to others, but I much prefer how the liquids are stored and the overall contact the mop pad has with hard surfaces. The mop pad drying sequence is also insanely quiet - you don't notice it unless you're near/right at the base station. The vacuuming suction I thought seemed weak because it was so danged quiet. I thought it was stuck in mapping mode, perhaps. Well, no, it is working and it's just that quiet. I've had my Roomba 10 Max scheduled daily since forever. I've been noticing dust bunnies and been having to rescue it non-stop. I expected the floors to be somewhat clean (all things considered - I do have a corgi, so I have what I think are realistic expectations). I was wrong. I turned off the schedules for the Roomba and turned on schedule for the Shark. In the past two days alone, with staggered room cleaning and mopping run, the unit has pulled up so much debris. A lot of it I'm sure from the wool rugs, but also our corgi. The unit is about the size I'd expect it to be for it's function. The maintenance is pretty easy on this unit with all of the major components being easily accessible (filters, cleaning solution, waste water, and odor reducing cartridge) and easily serviceable (snap in side brushes and rollers). I feel the vacuum itself may have more chrome and buttons on it than it needs - but it doesn't detract from function, so its not a big deal. The base station is also a little bit extra, but not a big deal either. The LED indicators show the right amount of information. I peeled some of the stickers that describe buttons/LEDs and concealed them in the unit's reservoir chambers for quick reference. The reservoirs themselves are easy to access and make sense! They have handles. You pull out and set in. No weird balancing act with some of the cartridge/lid styled ones from competitors. BAGLESS. This unit doesn't require vacuum bags! Debris gets emptied into a big chamber that you can easily remove with one motion, and empty with just another. No bags, no alignment issues, no worry for being locked into proprietary media. The odor eliminating cartridge might be the exception, but that serves the added function of ensuring the air circulating through the system doesn't foul things up with the smell of the emptied debris. The voice on the unit is a bit annoying, but it is informative and the volume and language is configurable by the app. The app itself is functional, but it feels a bit basic and doing things like seeing the various configured schedules is a chore that it doesn't need to be. Why can't I just get a list of schedules? Why do I have press a scheduled day to view the schedule and modify it. Different schedules aren't even color coded on the calendar. Pros: * Svelte. Despite the abundance of "chrome" and buttons and LEDs, the unit is attractive and fits well with my more modern aesthetic. * Performant. The unit cleaned up messes unseen or undetected by competing vendor/models that run daily. * Quiet. This unit is almost whisper quiet. I no longer have to pause jobs when taking calls in my office. Even the sound from the unit emptying into the base station pales in comparison to the jet engines of competing vendor/models. * Maintenance. Accessing the consumables for maintenance and cleaning is easy. There are hatches for direct access to anything you need. Vacuum components snap on and off. There is ample and easy storage behind and under the unit to store excess cord. * Mapping. The initial mapping runs are fast and virtually silent! All the unit needs to do is enter a room and basically leave after it surveys using its onboard sensors and cameras. The maps are also quite accurate. * Navigation. The unit's sensors clearly are superior to that of other vendors/models I own. It doesn't bump into things unnecessarily and repeatedly, it doesn't get stuck on desk legs, or caught under chair legs. It doesn't rearrange furniture. Though it does shift and move smaller carpets. My other vacuums would frequently take 15-30 minutes just trying to find the base station and dock. Several times we'd have to carry them to the station and manually place them because the unit would die of charge before successfully docking. The other models I've used also scuffed stained wooden baseboards and trim from the constant banging and rubbing. This unit seems to avoid directly rubbing against walls - which might be more problematic if I had a white unit - since I have white concrete walls and no baseboards. * Voice. The voice can be annoying on max volume, but it is informative. You can easily adjust volume and language, though, so it's not a big deal. * Controls. All of the controls for routine functions are accessible directly on the unit or via the app. * Windows. There are open windows so that you can see the reservoirs and their capacity at a glance. * Voice Control. You can also link your favorite digital assistant to enable skills to control your vacuum using voice commands. Choose between Alexa and Google. * Included spare parts and consumables. The unit ships with an extra mop pad, side brush, odor capsule, and a bottle of cleaning fluid. Cons: * "Chrome." There is a tad bit more "chrome" on the unit and base station than I think are necessary. I prefer the unit to blend in the background. At least the choice of colors compliments the unit. * App. The app is a bit basic - I don't like the way it navigates and presents some information. But I seldom use apps once things are scheduled and configured so this is hardly a deal breaker.

this robot has made hardwood floor living very exciting for me !!

I’ve owned a number of Shark robot floor cleaners over the years, and the Stratos is the most autonomous one that I’ve tried so far. Once set up, it is able to vacuum and mop, as well as self-clean for multiple runs without requiring you to touch the machine. The included docking station is fairly compact and the only assembly needed is to install the ramp and optional odor cartridge. The odor cartridge is essentially an air freshener capsule that smells a bit like Irish Spring soap and fresh laundry. The amount of odor it dispenses is adjustable by rotating the cartridge, and the scent is dispersed each time the robot empties its dust bin. The station also houses washable intake and outtake air filters, two water tanks for clean and dirty water, and a bag-less dust bin that stores up to 60-days’ worth of debris. The robot itself has a slightly oval round shape measuring 14” across at its widest point. Its outer rim is 3.5” in height and low enough to clear the toe kicks of my kitchen cabinetry, however, the LiDAR puck on top increases the total height to about 4.25”, so it may have trouble passing under low-clearance furniture like couches and dressers. While the dust/water bin and a Velcro mop pad are pre-installed, you will need to attach a side brush to the bottom; a spare brush and mop pad are included. There are a myriad of sensors on the unit to allow it to detect and avoid obstacles, walls, drops and falls, and recognize carpeted areas. The drive wheels are also able to lift the machine over obstacles like floor transitions and will raise the mopping pads when going over carpet and rugs. This seems to work well as the robot hasn’t gotten stuck anywhere in my home. In general, I found the avoidance sensors worked pretty well, and it’s able to detect walls and large furnishings and go right up to them without making contact. It had a bit of difficulty, however, with tall skinny objects like chair and table legs and would lightly bump them before changing direction. If the object was light enough, it would end up pushing it around, like our mini artificial Christmas tree. When choosing a location for the base station, you need to ensure that there is at least 2 ft of non-carpeted hard floor in front of the ramp and place it within 4 ft of an outlet. Then push the robot onto the contacts to start charging, which can take up to 4 hours. There are three physical buttons on top of the robot: dry clean, home/dock, and wet clean, but to use more advanced features, you’ll need to download and use the SharkClean mobile app. Holding the Dry Clean and Home buttons down for several seconds puts the unit into pairing mode so it can be added to app and connect to your home’s 2.4 GHz WiFi network. The robot will then explore your home to create a map of all the areas it has access to. This took only a few minutes to cover the 3 rooms on my first floor with an open floor plan, and the robot automatically divided the map into rooms, though not quite accurately. You are able to edit the map and merge or manually divide the rooms by drawing a single straight line through an existing room. You can also add rectangular no-go-zones where the robot will not enter. You don’t need to indicate where carpet or rugs are as it will identify these automatically and lift the mop pad when passing over them. Note that only one map can be stored at a time, and the base station can’t be moved without remapping the space. There are three main programs you can select: vacuum only, mop only, or vacuum and mop. When creating a schedule for regular cleanings, you’ll choose which rooms it should clean and one program per schedule. The robot can clean up to two times per day, though it’s recommended to wait 8 hours in between wet sessions to allow the mop pads to dry completely. The combo vac/mop mode is only available for “whole home” missions where the robot will visit all areas of the map. As for other settings, ‘recharge and resume’ is a useful one that allows the robot to cover larger areas by returning to the dock to charge when it runs low on power and resuming where it left off after charging for several hours. Similarly, ‘evacuate and resume’ lets the robot empty its dust bin at the base station every half hour, if it’s picking up a lot of dust and debris like pet hair. The app tracks and records the robot’s location on the map, so you’ll see exactly where it cleaned after each mission. You can also view where the robot is in real-time during cleaning, or tap ‘Find Robot’ in the app, for example, if using in an unmapped area of the home, and it will play a melody through its speaker to help you locate it. That being said, the robot can clean areas of the home that are not mapped without the base station present, though it will spend a few minutes trying to determine its location first before creating a temporary map to complete its run. This is helpful since I can take the robot up to the second floor of my home to vacuum as it is carpeted. If running a vacuum only mission, the robot prompts you to remove the mopping pad by unclipping it from the bottom of the dust bin. I found that when running over carpet, the side brush does not spin and occasionally the robot bounces while moving against the nap. It doesn’t really dig deep into the pile for removing compacted debris, however, the vacuum still picks up a lot of surface dust. You also can’t customize the suction power as the robot automatically adjusts it based on the detected level of soil. Enabling Eco Flow mode uses less water during mopping for more sensitive flooring and faster drying times. I found that on the normal setting, the robot leaves behind only a light trail of dampness that dries after about 5 minutes. When a mission is completed, the robot returns to the base station and empties its bin and, if applicable, rinses and blow dries the mop pad with cool air for a set amount of time from 2- 8 hours. I found that the base station won’t always completely clear the robot’s dust bin upon self-emptying, but you can manually remove the bin for filter maintenance and deeper cleaning. The Stratos was able to complete a vac and mop of my entire space, about 304 ft², in 40 minutes which consumed 30% battery life and about 1/6th of the clean water tank. The only area it couldn’t clean was under the dining room table because the robot is too wide to fit between the chairs’ legs. I was impressed that it went right up the edges of the room, and the floors were noticeably cleaner afterwards. Each wet run fills the dirty water tank about an inch, so it can be run several times before needing to be emptied. One thing to note is that the robot does make a bit of noise as it drives around, and the station is loud when self-emptying and pumping water for refills and pad rinsing. The dryer fan also emits a constant whirring hum as it runs and isn’t heated, so it takes quite a while to completely dry the mop pad. I try to run the dryer for the maximum duration overnight as well as clean the dirty water tank after each run to avoid any issues with mold or mildew from standing water. If you don’t mop often, I recommend removing the pad to hang dry and emptying both tanks between uses. Overall, the Stratos robot is mostly hands-off except for regular maintenance like emptying the bag-less debris bin every couple of months, cleaning the filters and sensors, and exchanging the water in the mop tanks when needed. It does a great job on hard floorings for both dry and wet cleaning and carpeting would definitely benefit from frequent surface cleaning to prevent dirt and debris from making its way deeper into the nap. Although the mop pads rinse and dry themselves, the water tray in the base station requires periodic cleaning. Scheduled automatic missions maintain my floors with a basic level of cleanliness, and the unit even integrates easily with smart home assistants like Alexa and Google for voice control.

Great 2 in 1 vac/mop combo. Wish I would’ve bought it years ago.

This is the fourth robot vacuum we have owned, the third by Shark and better than the last one I reviewed September 2022. It sweeps, vacuums and mops like the last one but has some extra and improved features. The Stratos does an even better job on my vinyl plank flooring than the last one, and it did an excellent job. The Stratos picks up better around the edges and leaves the floor a little dryer after it mops. It’s quiet enough my cats didn’t run and hide from it. They just gave it concerned looks as they watched it with suspicion. LOL! Setup was very easy. Snap on the side brush, set the base, place the landing mat just under the front of it, place the robot up against the base and let it charge up. See instructions for details. Use the QR code to get the app, set up an account, link to your WiFi and you’re ready to go. If you already have a Shark account then just add device. Voice prompts and replies are easy to understand and helpful. You can name your Shark if you want to. You will need to let it map out “Explore” where you want it to clean the first time you use it. The built in LIDAR navigation makes mapping the areas to be cleaned an almost hands off job. Once the map shows on the app you can easily name your rooms and areas then set up no go and carpet zones. See app screen grab photo. You can have it clean only certain zones and add zones if need be. It will return to its base if it needs to empty itself as often as needed, then resume until it completes the job. You can choose to have it vacuum or vacuum and then mop. You can choose a single room, multiple room, all the rooms or a spot location in a room. There’s no choices for how clean you want it to get an area like on the last one. Just an Eco setting in the menu options for it to use less water. The app has a new scheduling feature that lets you schedule cleaning times. The Stratos base now cleans, empties, and refills the robot, plus washes/dries mop pads automatically. I like that! My older unit required manual emptying when in vac‑mop mode. As a vacuum it does an excellent job. I purposely let my vinyl plank floors get dirtier than usual just to see how good it would do, and it did an excellent job every time I ran it. We have a couple of cats in our house, and it got pretty much all of the cat hair up except in places that there was no way it could reach. I used it several times a week to see how well it performed before writing my review. I used it in vac-mop mode twice and both times it did an excellent job. Better than the one I reviewed in 2022. I also ran it once in the bedrooms that have carpeting and it did a good job in those rooms as well. However, I will be using it almost exclusively to keep the vinyl plank flooring clean and mopped. It includes two mop pads, two side brushes, and a 12oz bottle of Shark’s multi surface floor cleaner. You can link it to Alexa, Google Nest Hub as well. I had mixed results with Alexa with the last unit, and I didn’t add this one to Alexa. Not tested with Google Nest Hub as I do not own any of their bases. I like how you can store the power cord in the back of the base, that the base holds enough water / cleaner for many cleanings and a tank for “grey” wastewater. Also, the replaceable deodorizing filter is a nice touch. I think this product is very good value for the cost. It’s not perfect. The most problematic thing I dealt with was the app. I couldn’t get signed in and if you can’t use the app you can’t run the vac. I tried creating a new account and still had problems. I contacted TIN and was about to contact Shark for help and tried one more time on my original account and it worked. I have no idea what the problem was. The robot went into a bedroom with carpeting that wasn’t on the map when I left the door open and got stuck trying to find its way out. So, I keep doors shut for rooms I don’t want it to go in regardless of what the map says. The mop mat dryer makes a humming sound that might be annoying to some people and it doesn’t always get the pads completely dry. Build quality looks and feels very good. It’s even quieter than the last Shark Robot vac I reviewed and a Roomba. We own several other SharkNinja products, and all have performed well for years and never failed. Recommended

This product is overpriced and inefficient for its intended purpose, as it fails to adequately clean corners, leaves debris on the floor, and its mopping function is subpar. The accompanying image was taken after vacuuming, and I subsequently swept the carpet.

SharkNinja , a world renowned manufacturer of home cleaning & kitchen appliances, was founded in 1994. Based in Needham, Massachusetts, Shark spun off from JS Global & became an independent Public Company in 2023. Shark just released Stratos, a new 2-in-1 robotic vacuum & mop. It features over 25 hands-free features, along with NeverTouch self-cleaning base. I own several robotic vacuums; all of them are black. The new Stratos is offered in white & is decked out with silver logos. It has a stunning, very attractive, contemporary appearance. The Stratos is very intuitive & is a breeze to connect to your Wi-Fi. After a few updates over Wi-Fi, load the SharkClean app on your phone. After fully charging Stratos, set it free to map your home. If it runs low on battery power, it returns to the base to recharge, then resumes the mapping process. Next, review the map. If desired, modify or combine rooms, then label each room. There is no need to identify carpet or rugs; Stratos recognizes them & lifts the mop pad high above them to avoid contact automatically! CONCLUSION: Shark Stratos is the ultimate robotic vacuum & mop. Our hardwood floors are shining; our carpet & rugs are pristine. It is quiet, and due to many onboard sensors, it does not run into walls or objects like my other robotic vacuums did. The included Shark Odor Neutralizer Cartridge assures you have a fresh-smelling home. I love the bagless design, just one of many ways this is truly a hands-free appliance. Stratos is my absolute favorite Robotic vacuum / mop & earns my highest recommendation!!

Robot vacuum cleaners have certainly come a long way since the first ones were introduced about 10 years ago. My earliest robo-vacs acted like cue balls on a pool table aimlessly ricocheting back and forth hitting each wall or corner and then simply going a different direction. They seem to go by the theory I’ll get that dirt "eventually”. Later, guided navigation was introduced as well as features like vacuuming and mopping and self-emptying. The Shark Stratos is mid-range in its capabilities. After using it for a couple of weeks, my overall opinion is it has great hardware, but it suffers in the app and algorithm department FEATURES: · Dual Functionality: Combines robot vacuuming and mopping into one device. • “Smart Cleaning” identifies areas with more debris than normal and then boosts vacuuming performance. The robot targets areas with more stains and will boost mopping performance by taking multiple cleaning passes. • When vacuuming, the robot blasts air to push debris from edges and corners into the robot’s cleaning path. While mopping, it extends the pad up to an inch towards the wall for edge-to-edge mop cleaning. • The base captures and traps 99.97% of pet allergens* and dust. Odor Neutralizer Technology traps odors for a fresher smelling home. (*down to .3 microns) • The robot automatically empties debris into the 60-day-capacity bin, automatically refills its own water tank for up to 30 days, and washes and dries the mopping pad after every clean. • The first time the Shark Stratos maps your home’s rooms, you might become concerned that it is picking up and curling the edges and corners of your throw rugs. Actually ,once the mapping App learns where the problem throw rug edges are, it will begin lifting the rear end of the robo-vac off of the floor, so the rug is not caught and curled. It’s actually quite effective and fascinating to watch. PROS: · Once the base storage compartment is full, it’s very easy and cost efficient to empty, since it is a simple reusable plastic box box and not a costly uncleanable filter bag · App Control: The Shark Stratos is compatible with home voice assistants (Siri and Google Home) for hands-free control, scheduling and monitoring of cleaning sessions. · Connectivity: Easy guided Wi-Fi set-up · Timesaving: Reduces manual cleaning efforts, saving time and effort for users. · Customizable schedules for automated cleaning sessions add convenience. · Effectiveness: The Shark Stratos has a very high suction and brush speed capability which will clean a lot of dirt out of carpets and floors · Versatility: Suitable for various floor types, including hardwood, throw-rugs and carpets. It switches its height, speed, and suction power on the go automatically depending on conditions and your settings in the App. · The Shark Stratos is relatively quiet compared to other robo-vacs. CONS: - I am disappointed in the navigation and particularly the Map making/editing ability of the Shark Stratos. Compared to many other robo-vacs I’ve owned, the Shark Stratos’ map display is missing important (to me) information like properly located free standing interior walls. For some reason, the map’s algorithm only recognizes and displays walls that are physically connected to the outside house wall. It seems to think freestanding separation walls are furniture. - After the Shark has done its initial mapping, the result is full of errors. It tends to break up open rooms into sections for no logical reason. The editing of the map is difficult. Dividing the rooms is only allowed in vertical or horizontal lines The map editing software stubbornly resists dividing rooms unless they extend to the home exterior wall. The "Exclude Areas" allowed are huge. The smallest exclusion area I was to make was the size of a small bedroom. To cope with it I had to extend the exclusion area outside of the house to get them to exclude the smaller area I needed. The Shark Stratos had a great deal of difficulty with the thin cotton skirt around the bottom of our Christmas tree. Every time it tried to make a map, it would swallow the edge of that skirt and just kept going back and forth like a chained animal knocking over presents until the battery went dead. It seemed to me that the algorithm should have just realized after trying for 5 or 6 minutes, that it should just go backwards to the last place it was NOT in trouble, and then not return to the Christmas tree area again. I wound up temporary setting wooden two by fours around the base of the tree to stop the Stratos from moving all the presents around and getting permanently stuck. They need to fix that mapping and editing. CONCLUSION: The Shark Stratos Combo Robot Vacuum/Mop has good hardware. However, there are mapping and map editing issues, I think those issues will probably be solved with software updates in the near future