Customer Ratings & Reviews
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- Rated 1 out of 5 stars
Horrible misleading experience
GiovannaC Posted
I purchased a hood, open box in excellent condition. I was assured by the salesman that the item had no flaws and no missing parts and was only open box because the previous customer bought the wrong model. When my installer opened the box to instal the hood, a very large area was smashed in and the hood was extremely dented. When I went to return the product, there were three other open box excellent condition hoods available for exchange. This time I did not leave the store before inspecting the product. All three of the other open box excellent condition hoods, marked as having no damage and no missing parts, were severely dented! I was only offered store credit and was forced to buy a brand new hood from best buy for $2000 more. I am extremely disappointed and will not be buying any more best buy outlet purchases!
No, I would not recommend this to a friendBrand response from Thermador Team
Posted
Hello, we are truly sorry to hear about your experience and appreciate you sharing your review. At Thermador, we hold our products to the highest quality standards and regret that your purchase did not meet those expectations. While Best Buy handles sales and returns, we encourage you to reach out to their customer service team for further resolution. If you need assistance with your hood or have any product-related concerns, our support team is here to help. Please contact us at 1-800-735-4328 or ThermadorCare@bshg.com with any questions.
- Rated 3 out of 5 stars
received damaged
saduser Posted
it is a great product, but unfortunately received damaged
No, I would not recommend this to a friend