Thermador Masterpiece - 36 inches - Externally Vented & Recirculating - Under cabinet Range Hood - Stainless Steel

Couldn't find an exact match of our previous model but this model does the job. However, we couldn't use the Best Buy team for the installation because our previous hood was hard-wired to our electrical and the hook-up was configured differently. Therefore, we had to have an electrician come out to disconnect our old hood, cut into the drywall to re-route the electrical hook up, and install the new hood. Not convenient but it worked. Lights are LED now instead of halogen so they're not quite as bright. There is an option for high or low, though. The control panel is oddly placed on the inside top of the hood, so now we need to bend down and over the cooktop to see the panel (see pictures). There is a wifi option to control the hood remotely using your phone, but we don't see a need for that. Overall, we are happy to have a working hood again!

Our experience with Best Buy was fantastic, and even Thermador’s support communication wasn’t bad. However, the craftsmanship of this product is quite poor. The first unit we received had a crooked shape and misaligned edges, clearly indicating a lack of quality control. We contacted Thermador support, who sent a technician that confirmed it was a manufacturing defect. The replacement took about two months to arrive. When it finally did, the installation team (a third-party contractor, not Thermador employees) broke the screws during installation and couldn’t complete the setup. They returned the next day with a fixed hood, but we soon noticed that this replacement also suffered from poor craftsmanship — rough edges, visible welding marks, stiff motion, and a metal-scratching noise. We’ve now made our peace with it, as we’re too fed up and exhausted to deal with support again.

Looks modern and professional in the kitchen. Easy to clean the metal grates. Works like a charm - sucks all smoke and odors with no problem! Even terms you when you need to clean the grates. Can connect to your smart phone for full control using Bluetooth. Worth every penny.

Looks good, does the job and easy to use. We cook Indian food and surprisingly it's plenty powerful to suck all the fumes.

Was the size we needed, looks great, super powerful, quiet and loaded wirh features!