Customer Ratings & Reviews
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would recommend to a friend
- Rated 2 out of 5 stars
Poor craftmanship of hood.
BellevueResident Posted
Our experience with Best Buy was fantastic, and even Thermador’s support communication wasn’t bad. However, the craftsmanship of this product is quite poor. The first unit we received had a crooked shape and misaligned edges, clearly indicating a lack of quality control. We contacted Thermador support, who sent a technician that confirmed it was a manufacturing defect. The replacement took about two months to arrive. When it finally did, the installation team (a third-party contractor, not Thermador employees) broke the screws during installation and couldn’t complete the setup. They returned the next day with a fixed hood, but we soon noticed that this replacement also suffered from poor craftsmanship — rough edges, visible welding marks, stiff motion, and a metal-scratching noise. We’ve now made our peace with it, as we’re too fed up and exhausted to deal with support again.
No, I would not recommend this to a friendBrand response from Thermador Team
Posted
Hi BellevueResident, thank you for your review. We understand that your experience has fallen short of your expectations, and we deeply regret any frustration or inconvenience caused to you as a result. Our Customer Care Team is available at 1-800-735-4328 if further assistance is needed with your hood. Please know we're here to help. Thank you. <img src="https://s3.amazonaws.com/stratos-logos/logos/thermador.png" alt="thermador" title="thermador" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Powerful and stylish
NitinG Posted
Looks good, does the job and easy to use. We cook Indian food and surprisingly it's plenty powerful to suck all the fumes.
I would recommend this to a friend - Rated 5 out of 5 stars
Great thermador pairing
heretohelp Posted
If an average to small kitchen, a great pairing with Thermador range. With recirculating kit addition will allow you to avoid a more significant remodel.
I would recommend this to a friend - Rated 5 out of 5 stars
efficient, out of the way vent
heretohelp Posted
While not as powerful as some, great for occasional use. Fit is not obtrusive and fits seamlessly into a medium sized kitchen.
I would recommend this to a friend - Rated 5 out of 5 stars
Appliances
FaisalA Posted
view. I was able to found here the best deal in town. Went to every store around the area couldn't find a better deal than best buy! Livingston and Jeff were great
I would recommend this to a friend - Rated 1 out of 5 stars
I’m not recommending this
DalarD Posted
The box came damaged there was dameges on the hood that still bothers me a lot and the installation was so hard my husband he is a Ac installer and he had a very hard time to install it . Overall I’m not happy with my purchase . And it was not worth of waiting for a year .
No, I would not recommend this to a friendBrand response from Thermador Team
Posted
Hello DalarD, thank you for your review of model HDDB36WS. We are very sorry to hear that you are unhappy with your purchase of this hood. We would like to gather additional details to see how we may best assist. Please contact Thermador Customer Care at 800-735-4328 for real-time support. We look forward to hearing from you. Thank you. <img src="https://s3.amazonaws.com/stratos-logos/logos/thermador.png" alt="thermador" title="thermador" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Range hood
Letty Posted
I was looking for a hood that was contemporary with my new kitchen It works pretty good I’m happy that I bought it
I would recommend this to a friend - Rated 1 out of 5 stars
Poor Product
Sanjay Posted
Poor product. This product broke down twice in the last 6 months.
No, I would not recommend this to a friendBrand response from Thermador Team
Posted
Hi, thank you for your review. At Thermador, we strive to provide the high level of quality and reliability our products are known for, and we're very sorry to hear this model has not met your expectations. Please know that your feedback is extremely valuable to us and will be shared with the appropriate teams for further review and consideration. For any product-related inquiries, feel free to call Customer Care at 800-735-4328 for real-time support. Thank you. <img src="https://s3.amazonaws.com/stratos-logos/logos/thermador.png" alt="thermador" title="thermador" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Came open box
Mayur Posted
Waited for 6 weeks to arrive and it arrived in open box. Trying to exchange now and probably wait another few weeks..
No, I would not recommend this to a friend