No complaints about performance. Works well and does the job of cooling our upstairs apartment bedroom. It also comes with a well working remote. A couple things I do not like about the design: 1. The casters seem weak because they are plastic. 2. We have a high window and the exhaust is not long enough so I had to place thre entire unit on top of a box. 3. The unit is large and will take a decent amount of space for anyone with a small home. The exhaust tubes are awkward and add to the space eating. 4. It was not in total perfect condition when first opened. There were a couple strange red marks on the body of the unit. Do not know who's fault is, Best Buy or manufacturer? Overall pleased with unit because its helped cool the house but the above design flaws may break the deal for some. I probably would not have bought the unit if I known the issues prior.

Pros: Cools fast, dual hose (so if you've got insulating curtains it's not being sucked into the room), intuitive buttons and controls, water drainage is not a problem compared to my other single hose unit. Cons: Not IR remote control, not sure which frequency the wireless remote is but it's not trivial to use a smart IR hub to control this with automation or Alexa/Google Home. Had to use this because I only have 15 inch wide vertical windows in my master bedroom so couldn't go with the quieter window ac units.

This cools a room pretty well in the Summer in San Jose, CA. It's noticeably cooler when running this. However, I ran this overnight, and the storage tank for the water was full and it shut off. You'll need to drain it sometimes. I believe the dual hose feature helps it be efficient.

We got a second portable unit for the kids room, after getting this one out of the box I took an extra hour of setup to change the one from our room into the kids room instead haha. Has two hoses that can pump out the warm air in the room which makes the temperature lower a lot quicker then our other unit. The remote sometimes goes all wonky, but its not even close to make or break.

Nice looking, not very loud, but will not even cool my 170sq. living room. I ran it for 7 hours. It was about 86 outside, and would only cool my closed off living room to 83. The bottom drain is at floor level, so you can't get anything under it to drain it. The top drain I added a hose to and put a bucket under as there is no where else to drain it to. There is no hole for a hose in the window piece, and I doubt if it would drain uphill as it sits below the window. Not worth the money. I'd like my money refunded.