About This Item

You're excited to buy a new cell phone — now, make sure to protect it. Geek Squad® Protection enhances your manufacturer warranty and covers you for accidental damage.

General
- Product Name: 1-Year Accidental Geek Squad Protection
- Brand: Geek Squad®
Other
- Plan Type: GSP
- UPC: 400062912059

You're excited to buy a new cell phone — now, make sure to protect it.

Geek Squad® Protection enhances your manufacturer warranty and covers you for accidental damage.

If you accidentally damage your product while handling it, we'll take care of it.: Enjoy peace of mind knowing that you're covered if the unexpected happens.
If there's a failure from normal wear and tear, we'll repair it.: This could be a problem with an internal part or speaker, or how the cell phone was manufactured. It could also be caused by dust, internal heat or humidity.
Your original in-box accessories are covered, as well.: We'll cover any of the accessories that came in the original cell phone box, including chargers, earbuds and more.
If your battery won't hold a charge, we'll replace it.: Get a one-time replacement for your original non-disposable battery if it fails to hold a charge.
If your screen has bad pixels or a shadow image, we'll correct it.: If you have at least three pixels that are always the same color or a ghost image that won't go away, we'll get your screen looking like new.
You can transfer your Geek Squad Protection.: When you sell or give someone your covered product, Geek Squad Protection is still in effect, with no additional charges or restrictions. Call 1-800-433-5778 to transfer.
When something goes wrong, we're always here to help.: Visit your local Best Buy store to start a claim, or call us at 1-800-433-5778 to ask questions about your plan.

Q: What type of damage does this protection cover?

A: This protection covers accidental damage.

Q: What happens if my phone is damaged within the protection plan period?

A: Geek Squad® Protection enhances your manufacturer warranty and covers you for accidental damage.

Q: If my phone drops and cracks, is there a co-pay or deductible to have fixed?

A: YES!! They charged me $75 copay for a phone that cost almost $400 and I only had a month...

Q: I purchased the Geek Squad protection plan on 3 laptops. I was told at purchase it was a *No Questions Asked" policy. Unfortunately 2 got damaged after a flight as if something heavy was set on them. Geek Squad was not there for my family! Why?

A: Because they don't care, once they have your money and subscription, they drop all niceties and expect you to smile about it.

Q: How do I upgrade to lost or stolen?

A: Well depending on what products you buy, you may not be able to. I was told I could in store when I purchased my new Note 20 Ultra and then when I called Geek Squad, they said I was told wrong information and that I don't have that option. Not very happy about it. Unlike Samsung and most cell phone carriers, Geek Squad is the only one I know of that promises that option but then tells you after your purchase that it's not available. Sorry to be the one to break the bad news. Hopefully they can change that in the future.

Q: How long does it take to repair a cracked screen on a samsung galaxy s20 plus

A: They won't fix it right now as there aren't samsung repairs in store. However, they won't tell you this until you're at your appointment. Even if you have geeksquad you'll have to pay $200 for a refurb replacement, and they won't give you a full refund on geeksquad despite not letting you use it. Your best bet is your manufacturer warranty. Happened to me and they kept almost $70 of my geeksquad warranty money for absolutely nothing. They just want your money : /

Q: Can I update my 1-year Geek Squad Protection Plan to a 2-year plan after I've already bought the 1-year one?

A: No I asked the question when purchasing the year warranty on 03/01/2021

Q: Do you have to get the accidental plan when purchasing, can you get after like to a certain time frame after purchasing the item like 14 days or 30 days to decide to get the accidental plan.

A: Hi Ann. Thanks for your great question. Depending on your Best Buy rewards status, you may have anywhere from 14-45 days to add that protection plan. To see if it's possible, we'd recommend getting in contact with your local Best Buy to see if it's an option. You can find information about your local store at www.bestbuy.com/storelocator.

Geek Squad®

1-Year Accidental Geek Squad Protection

Name: 1-Year Accidental Geek Squad Protection
Brand: Geek Squad®
SKU: 6291205
Price: 79.99 USD
Availability: InStock
Rating: 4.3 (2397 reviews)