Q: How long is the protection plan valid for?

A: The protection plan has a term length of 24 months.

Q: Are there any limitations or exclusions in this plan?

A: This plan includes unlimited incidents of accidental damage protection, each subject to a service fee plus tax.

Q: What type of protection does this plan offer?

A: This plan offers standard protection.

Q: My vacuum just died. Bought back on 1/9/19. I have a four year warranty. Sticker on back of Hoover Wind Tunnel 3 high performance pet bagless upright vacuum says do not return to store. I need this fixed now. Where do I go from here?

A: We completely understand how important it is to vacuum, I swear my place wouldn't feel clean without it. We're sure you want to get this resolved as soon as possible. Depending on the exact details of the plan you purchased, the steps to getting it repaired may vary. Please call us at (800) GEEK-SQUAD or (800) 433-5778 and we'll be glad to assist however we are able!

Q: How can I get a refund for the 2year protection from GS when stain already offers one ?

A: Purchase at time of purchase through Best Buy if offered.

Q: Does the two year additional warranty take effect after then manufacturers warranty? Like the dyson is 5 year limited warranty and I purchased the two year geek squad so do I have coverage for 7 years or just the two?

A: Prospective Dyson Owners: These warranties once stacked, but longer do. I read through the various editions of the terms and conditions and this was removed from the T&Cs in Oct 2019. I purchased a Dyson yesterday from Best Buy and was told by multiple employees in the store the Best Buy warranty begins after the Dyson warranty is over. I was very excited about combining the 5 year Dyson coverage with the 3 or 5 Best Buy Geek Squad Protection (GSP). However, when I received the full details of my warranty in my email today, it very clearly stated that the GSP expired 5 years from the date of purchase. Alarmed, I contacted Best Buy customer service immediately and was told these warranties no longer stack. I went back to the store, spoke to higher-level employees, and they confirmed this. I'm sure the vacuum is great. But, THE reason I purchased from Best Buy was the stacking coverage.