Dell - 5400 14" Refurbished Laptop - Intel 8th Gen Core i5 with 16GB RAM - Intel UHD Graphics 620 - 512GB SSD - Black

This is my 1st time buying a refurbished laptop from Joy Systems through Best Buy. I must say I am enjoying my purchase. It came with Windows 11 already installed and Best Buy added some additional security for free. As for Joy Systems, the laptop I received looked almost brand spanking new except for this tiny white mark on top left corner of my laptop. There were no scratches, smudges, or dings. The screen was protected upon delivery and start up was seemless. I will purchase again

I needed a replacement, because previous laptop was stolen. I consider this an upgrade and totally worth the price. Easy setup and able to get it going in minutes.

So far the computer has worked like a dream. It feels like new, with no visible scratches or dents. The packaging it came in was very secure, and setting it up was easy. My only complaint with the computer is the mouse pad, simply because it is made of multiple buttons that are taking some getting used to. Battery has been great, lasting me an entire school day.

We've only had this laptop for a week, but so far it's working great! It looks absolutely brand new and when I told my daughter that someone else owned it first, she was shocked! I wish the screen was brighter and the sound was louder (yes I'm using 100% brightness & volume but it isn't as good as my older Dell) but that's not the fault of the refurbishing.

I just got this computer about a week ago for my mom and we started getting the "PNP Detected Fatal Error" consistently. The laptop stays on for a few minutes but then eventually blue screens, even before I've done anything. I ran all the updates and haven't installed any software other than Adobe reader and Office 356 Personal. It was also overheating like crazy. Took it into the nearest Best Buy (Tukwila, WA) and had the Geek Squad check it out. Best they could tell, it was multiple critical hardware failures. They recommended I return it, which is what I did. I realize that I probably just got a dud, given that so many other folks purchased this same refurbished model and didn't have any issues-- I always look at the reviews first which is what convinced me to go with this computer since my mom has very simple needs. There's always some element of risk involved when buying refurbished, and it seems like the majority of buyers were satisfied. Just wanted to share my experience as a data point. We ended up buying a one of the value laptops (a Lenovo) that were on sale at that location since we needed something immediately. I will say that the customer service both at Geek Squad (Mira/Meera?) and when processing the return at the front desk was great. Very smooth, kind, and helpful staff.