No problem getting it hooked up to the computer. Instructions on downloading designs from a website seem easy enough but are a nightmare to execute.,
Computer doesn't recognize the PES file and there are no "what if'" solutions offered in the instruction booklet on how to remedy the situation.
Only product I couldn't get to work with the computer or the Brother Quattro embroidery/sewing machine.
Ready to throw it in the garbage.
Really would like a refund.