Frigidaire - 38-Bottle Wine Cooler - Stainless steel

I'm very close to giving this a 5 star review. Unfortunately, I had to go through three different refrigerators of this model before I got an acceptable one. The first two fridges were delivered, and both were delivered with very noticeable damages - both physically and when running. The first one delivered was damaged on the corners and the back of the unit, and when plugged in it would be a very loud humming noise when it was running - so loud that you could hear it on the second level of our home (it's placed on the main/first level). The second had very noticeable damages and I did not take the time to plug it in to find out more - I was not going to risk going through the e same thing. The handling of them were quite careless, and that was obvious. I don't know if this was Frigidaire, Best Buy, or UPS...but, I was disappointed. This forced me to return BOTH fridges to a physical store, since packaging and arranging for pickup was nearly impossible (the packaging of the item by Frigidaire, admittedly, was very good - so good I could not replicate it for it to be picked up). Only when there was a the same refrigerator physically in-stock at a store was I able to secure one with no damages. Unfortunately, I had to travel over an hour each way to the store to pick it up - and I have two other Best Buy stores, both within 15 minutes of my home. Neither of them had this model in stock. I've had it up and running for close to a month. It is so quiet you can barely notice it running. The dual zone is a very, very nice feature. I have not done tests of my own to measure the accuracy of the temperature, but we did open a bottle of white wine the other night and it was chilled very nicely, exactly to our liking. A slight drawback is the design of of the drawers. You might be able to get 38 bottles of the standard wine bottle shapes in this refrigerator. As most will know - not all wine bottles take the standard shape, and a lot take on very different shapes. We've been able to fit about 15-20 bottles in of different shapes and sizes, which is nice. I'm not sure I can imagine a scenario where we would need 38 bottles stored at one time. Even fitting the 15-20 bottles, we will have to lift up the drawer above or below the one we're pulling from just to be able to take it out. A little more height to the unit would do wonders. Through this all, I must say the customer service has been OUTSTANDING. They've been very understanding and very helpful. They've offered credits for the hassle I've had to experience. They called the store for me to make sure they had this item in stock, check it for damages, and put it aside for me to pick up so no one would claim it. Best Buy seems to be turning a corner with their customer service and taking care of their customers. This is greatly appreciated, and is a huge factor when I make future purchasing decisions. I did buy the extended warranty plan with this purchase - just because of my experience with the first to refrigerators shipped. It gives me some peace of mind in the event something happens or fails in the next couple of years...

I purchased this unit from BestBuy.com and it arrived with a dent in the door. Instead of returning it to a store I followed the instructions that say call Frigidaire directly. I did and they told me it would be replaced, someone will come with the door in two weeks.. A local service company came to look at it and said they would get the part and install it in a week. I even bought the Frigidaire extended warranty during this conversation. After 3 weeks they called back and said Frigidaire was now refusing to send the part. I called Frigidaire back and after an hour (most of which I spent on hold) they told me they wouldn't fix it because the repair company said I caused the damage. While I was on hold I contacted the repair company and they said that was not true. I confronted Frigidaire about it and they said, "sorry we won't fix it because it's not fixable" - you need to go back to the store. At this stage my cooler has already been installed and I have no packaging #I thought they were replacing the door#. I asked for the supervisor and was told "they don't talk to customers, they just relay their decisions to the customer service reps????" They told me all they can do is give me a return number so Best Buy will take it back after more than 30 days with no packaging. I said fine, then the supervisor sent word that they won't give me an authorization, just go to a particular Best Buy and they will exchange it - they claimed they talked to them and everything was fine. After arriving at Best Buy I realized nobody from Frigidaire called, and they can't exchange the unit because they don't have any in stock, plus it's been more than 15 days and the product is out of the box. Best Buy was kind enough to give me a refund on a Best Buy card, which I used to buy the same unit #this pained me but I had a cabinet built to accommodate it.# Overall it's the worst manufacturer service I have ever experienced. They told me they would refund the extended warranty since I was returning the unit - of course this has not happened, I'm not holding my breath. Never again!!!

Starting off, I really like this unit bang for buck, however, ran into 2 issues. First is delivery issue and second is design flaw so to speak. I ordered this online and both units came damaged, so I am working on getting my 3rd one, except I'll go pick this up at the store vs UPS shipping. I think it is well packed, but both units were trashed upon arrival with major concealed damage - my suggestion, do a pickup at store. But this is not why I am giving 2 stars. If you have standard 750ml wine bottles, you are in business. This cooler WILL NOT hold a Syrah or Pinot Noir bottle (bulbous bottom style), nor will it hold a high end Cab in a thicker glass bottle or taller red wine bottle. Don't even think of putting champagne or a magnum of any type as you will be removing shelves and stacking bottles on top of each other. I am not a wine snob and don't buy $100 bottles, but something as simple as a $34 bottle of Hess Cabernet in a taller bottle won't fit between the shelves (too tight) or the depth (too long). There is more room up top and I thought I would flip the temps and put reds up top (to hold the big bottles) and whites down below but you cannot do that either as the unit will not allow temps to match up. Whites have to go on top and Reds on the bottom. I read the reviews before buying and nobody has mentioned this, so hopefully this helps you decide.

A wine cooler should maintain temperatures in a very defined range, selected by the owner. It should provide a clean and odor free environment to house wine while hopefully running with little noise. This Frigidaire accomplishes only one objective, it runs with minimal noise. When you dial in the upper and lower temperatures, the best I can say is that the upper will be cooler than the lower storage areas. I have checked this unit many times with wired temperature gauges and IR guns. It can easily be off more the 5F from setting. The temperature can vary up to 10F from setting. So if you set the upper temperature to 55F, my unit will likely settle around 50F and cycle between 45 to 55F. Wine breaths in a bottle. As temperature cycles, air moves in and out of a bottle. If the storage area contains noticeable aromas, this will eventually affect the wine in the bottle. The Frigidaire came with a plastic/ ammonia odor. I cleaned the entire surface of the unit and placed a box of baking soda inside to absorb odors. Unfortunately, there is still residual odors. I purchased this unit solely to provide short term storage for wines that I plan to drink in the next few months. In this regard, some temperature cycling is acceptable, but not odors. I will try activated charcoal to eliminate odors. If you are looking for a storage unit to save wines for a few months this unit might work for you. If you are looking for long term storage, this cooler is in no way qualified.

I bought this for my husband for Christmas and surprised him with it. First I would like to say, Best Buy workers SHOULD NOT shove products into a car that doesn't fit. I offered to go home and get a bigger car and he insisted on shoving it through my back seat door which was a nightmare and didn't fit in or out of my doors. With that, the staples on the box scraped off paint on the inside of my door and broke the seal around the bottom of the door. HIGHLY disappointed and didn't even notice until I got home. PLEASE listen to your customers, it shouldn't matter "how busy ya'll were" for the holidays, I should've been allowed to get a bigger car instead of the employee ruining my paint and seal on my door. Besides that, the product itself. It looks great, it ended up fitting perfect in a corner of our office and my husband loves the look of it. His only complaints are that it gets colder in both sections than what we set the temperature at. Which we hoped to store beer brewing kegs in the bottom portion to keep them cool enough, so it makes it difficult since we need it at a direct certain temperature that we set and it always ends up being too cold. The next complaint is that the shelves are built only to fit the size of a standard skinny wine bottle. We have several big bottomed wine bottles that only fit on the third shelf down and still it protrudes the shelf above it since the space isn't wide enough. You can only put the wider bottles in certain spots usually on the outer edges, definitely not on the top shelf at all. Just makes it a little inconvenient since we keep having to reorganize.

I ordered this unit and then discovered that Best Buy had shipped it via UPS without telling me. I called and explained that UPS doesn't allow for an appointment or inspection of the unit upon receipt and that I'd assumed they'd use a local delivery service. Too bad.... nothing can be done. Then the pkg arrives, I unpack it and there's a dent/crease in the top and one of the legs is bent. Damage that clearly occurred prior to shipping. I contact Best Buy. They ship a new unit. They tell me to repack the old unit and that UPS will pick it up. I repack as best possible and two days later I still have yet to receive the emailed UPS label. I've called and emailed to get a new label...and they can't seem to provide one. And the new pkg? It was shipped signature required (tough to do, I have a job) because somehow by signing for it, I'll be confirming that it's not damaged inside of the box? Or is UPS going to change their policy, take the box up into my apt building and stay with me while I unpack it? My favorite part to date has been the suggestion of the Best Buy operator that I return the appliance to a local store and pick up a new one. Of course, if it fit in my car, I would never have ordered it for delivery.... Anyway, good luck buying from Best Buy. If I ever actually receive a working and undamaged unit, I'll gladly update my review.

Getting this unit was such an issue. The one that was delivered was completely destroyed. Dented in corners etc. Once I got a new one, it was easy to set up. Now to the product itself. Biggest flaw - dual zone, not so much. There is no real separation between the top zone for which is cooler and for whites/champagne, and the bottom zone for reds which is warmer. So in turn the whole fridge basically is a blend of the 2 zones. The red bottles feel to the touch a little colder than I would prefer. My 2nd issue is the shelves. While fairly sturdy, I don't like how they do not glide out easily. I have found that I have had to remove bottles before I can pull the shelf out, which defeats the purpose. Also, these shelves are made for standard 750mL size bottles, anything larger will be very difficult to fit, or won't fit. I removed the middle shelf from the top zone to put several champagne bottles. The 2 major pros I can think of is that it isn't loud, and that it has a lock.....those 2 aren't saying much. It just does an average job I feel and doesn't look bad. It all comes down to what you are looking for. If you don't want to spend a lot of money, this isn't a bad unit to start out with. If you have many higher end wines, I would recommend spending more for a better fridge with a defined dual zones.

This is our first wine cooler and we're happy with it, especially considering the price. You can spend as much as you want on a wine cooler, the prices can be astronomical. This is a very reasonably priced machine. We were looking for an affordable dual zone cooler that held at least 3 cases... check. We wanted to spend less than $500... check. We wanted a known brand... check. The machine works well, it's very quiet. You can hear the compressor kick on of you are in the same room, but it's not anywhere near as loud as the refrigerator. The temperature zones work perfectly. Be prepared, the shelves are not built to slide in and out easily, you need to pull the bottles out individually. The shelves lock in place in the back and when bottles are placed on them, you can't really pull them out. With that one caveat, this wine cooler is outstanding for the price.