I'm very close to giving this a 5 star review. Unfortunately, I had to go through three different refrigerators of this model before I got an acceptable one. The first two fridges were delivered, and both were delivered with very noticeable damages - both physically and when running. The first one delivered was damaged on the corners and the back of the unit, and when plugged in it would be a very loud humming noise when it was running - so loud that you could hear it on the second level of our home (it's placed on the main/first level). The second had very noticeable damages and I did not take the time to plug it in to find out more - I was not going to risk going through the e same thing. The handling of them were quite careless, and that was obvious. I don't know if this was Frigidaire, Best Buy, or UPS...but, I was disappointed. This forced me to return BOTH fridges to a physical store, since packaging and arranging for pickup was nearly impossible (the packaging of the item by Frigidaire, admittedly, was very good - so good I could not replicate it for it to be picked up). Only when there was a the same refrigerator physically in-stock at a store was I able to secure one with no damages. Unfortunately, I had to travel over an hour each way to the store to pick it up - and I have two other Best Buy stores, both within 15 minutes of my home. Neither of them had this model in stock.
I've had it up and running for close to a month. It is so quiet you can barely notice it running. The dual zone is a very, very nice feature. I have not done tests of my own to measure the accuracy of the temperature, but we did open a bottle of white wine the other night and it was chilled very nicely, exactly to our liking.
A slight drawback is the design of of the drawers. You might be able to get 38 bottles of the standard wine bottle shapes in this refrigerator. As most will know - not all wine bottles take the standard shape, and a lot take on very different shapes. We've been able to fit about 15-20 bottles in of different shapes and sizes, which is nice. I'm not sure I can imagine a scenario where we would need 38 bottles stored at one time. Even fitting the 15-20 bottles, we will have to lift up the drawer above or below the one we're pulling from just to be able to take it out. A little more height to the unit would do wonders.
Through this all, I must say the customer service has been OUTSTANDING. They've been very understanding and very helpful. They've offered credits for the hassle I've had to experience. They called the store for me to make sure they had this item in stock, check it for damages, and put it aside for me to pick up so no one would claim it. Best Buy seems to be turning a corner with their customer service and taking care of their customers. This is greatly appreciated, and is a huge factor when I make future purchasing decisions.
I did buy the extended warranty plan with this purchase - just because of my experience with the first to refrigerators shipped. It gives me some peace of mind in the event something happens or fails in the next couple of years...