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Promotional E-Gift Cards Terms and Conditions

Select Best Buy orders will be eligible to receive a promotional e-gift card. The e-gift card will be created and sent out after your eligible product is received, shipped or picked up in store and after you have provided a valid email address. You may be asked to confirm your email address, and, if asked, you must respond to that email in order for the e-gift card to be delivered and activated. E-gift cards are subject to the terms and conditions below, which may change from time to time. Best Buy promotional e-gift cards are NOT the same as Cash Star Best Buy e-Gift Cards.

Providing a Valid Email Address

Best Buy is not responsible for e-gift cards that are undeliverable or not received due to your failure to enter an accurate email address. Please check to make sure the email address is correct and contact Best Buy online at, or call 1-888-716-7994.

If you have provided a correct email address, but the email containing the e-gift card has not been received within a reasonable period, the following is a list of the most common reasons why delivery may have failed:

  • Spam filter blocked email or routed it to a bulk/spam folder
  • Recipient's firewall blocked the email
  • Email inbox is over size limit
  • Invalid email address

If a spam filter is blocking emails from getting to an inbox, the email options will need to be modified so that emails are not considered spam.

E-Gift Card Replacement

Lost, stolen or damaged cards replaced only with valid proof of purchase to extent of remaining card balance. If an e-gift card CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND THE SOLE LIABILITY OF BEST BUY, SHALL BE THE REPLACEMENT OF SUCH E-GIFT CARD.

Special Offer Returns

If you return an item bought as part of a bundle or with a promotional discount and you do not return everything — not to worry. We will reimburse you for what you do return, minus the value of the discount or freebie.

General Terms

Redeemable in any U.S. or Puerto Rico Best Buy retail location or online at® where available for merchandise or services, including some Magnolia Home Theater®- and Geek Squad®-related services, excluding Best Buy and third-party gift cards.

No expiration date, no fees. Not redeemable or returnable for cash. Not a credit or debit card. Not valid as payment on a Best Buy Credit Card.

Check gift card balance at any U.S. and Puerto Rico Best Buy retail locations, online at, or call 1-888-716-7994. Must have card number available. An e-gift card may be available for reference in accounts in the order details section of your account.

All terms enforced except where prohibited by law.

Purchasers and users of Best Buy Gift Cards agree to a pre-designated dispute resolution process. See Dispute Resolution by Binding Individual Arbitration.

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