Home Modem Setup
User rating, 4.4 out of 5 stars with 89 reviews.
4.4(89 Reviews)- 10 Answered Questions
Highly rated by customers for: Technicians, Set up, Service
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Description
Features
Before we begin
When we arrive at your home, we'll discuss the scope of work to ensure that services purchased meet your needs and expectations. If they don't, we'll recommend solutions.
Verify internet speed
We'll use a cell phone or laptop to verify the speed of your internet. We'll need your internet service provider (ISP) account information at this time.
Modem activation
Then, we'll set up the modem on your ISP according to the manufacturer's guidelines and ISP process.
Final steps
We’ll verify that your modem is operating properly, provide an educational demonstration of your new equipment, answer any questions you may have, and provide solutions as needed.
This service does not include network or additional hardware setup, configuration, repair or troubleshooting. Also not included are wire runs, wire termination, or functionality for print or file sharing.
Additional charges may be required for land travel beyond installation coverage areas. Service returns cannot be accepted after installation services are completed.
General
- Product NameHome Modem Setup
- BrandGeek Squad®
Other
- Required for ServiceCustomer supplied modem and active internet plan with chosen ISP.
- Workmanship WarrantyWe stand behind our services and repairs with a 90-day workmanship warranty.
- Estimated Time to Complete Service45 minutes
- UPC400063177228
Customer rating
Rating 4.4 out of 5 stars with 89 reviews
(89 Reviews)Customer images
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Rated 5 out of 5 stars
Geek Squad fixed my home Xfinity WiFi system
|Posted .Great job in little time! What a difference from Xfinity customer service!
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad installed Eero Pro 6
|Posted .The Geek Squad did not disappoint once again. Totally professional and knowledgeable. They go out of their way to make sure that you are satisfied before leaving.
I would recommend this to a friendRated 5 out of 5 stars
Quick installation with friendly service
|Posted .The modem setup was very smooth and quick. I have a three floor home. The installer explained everything and helped me decide where the equipment should go for optimal performance. Thank you!
I would recommend this to a friendRated 5 out of 5 stars
TV installation was quick and correct.
|Posted .Mounting was not done at my request. Only set up. Jonathan was excellent at explaining everything.
I would recommend this to a friendRated 1 out of 5 stars
This wifi set up has been so disappointing!
|Posted .This setup has been really slow and now it is not working at all. II need wifi to work from home and this set up has been a real disappointment.
No, I would not recommend this to a friendRated 3 out of 5 stars
Not so great...
|Posted .Agents are friendly, clean and mostly knowlegeable. New Router and Modem were installed during a two hour session (Xfinity took up 1/2 of that time) and I needed to follow up with Xfinity next day. An installation mistake from the Geeks on my surround System (Samsung) from way back and under warranty was still not resolved and I needed to bring the two rear speakers to the store to be repaired or exchanged (still in progress). So, minus two stars...
I would recommend this to a friendRated 5 out of 5 stars
see above
|Posted .troubleshooted and hooked up roku to surround sound system. did exellent job!
No, I would not recommend this to a friendRated 5 out of 5 stars
Geek squad installation
|Posted .Geek squad installed new HP laptop and transferred data from old laptop. They also installed a new modem and router. They all work great together. No complaints.
I would recommend this to a friend
What experts are saying
Q: QuestionI've read that it is better to buy a separate modem and router, then to go combo. Does Best Buy provide services that will install the devices and sync any devices such as computers, phones, or tablets?
Asked by PDav.
- A:Answer Yes. I wanted to 'cut the cable' and not rent router/modem from cable company. I now have a router w/ modem separate. It is a much lower profile than the rented one. Also boost signal around the house. I had the Geek Squad install new tv and move another and hook everything up. They were excellent! They get with the cable company via text and/or phone to sync all. A pain in the butt I did not want to take on. Technology has surpassed me as I have aged. Def recommend the technicians from Best Buy Martinsburg WV.
Answered by Totalx2
Q: QuestionDo you provide internet service? My previous provider was AT&T.
Asked by Tooty.
- A:Answer That's a really terrific question. Best Buy is not an internet service provider, but we can help set up your home network. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Answered by GeekSquadSupport
Q: Questiondo you carry CD players that can be used in car connected via UBS or car 12v?
Asked by bonzo.
Q: QuestionI had my laptop serviced by Geek Squad earlier this month and, "good news" it is working great! It appears the technician left behind some files that he used when he serviced my laptop. The folder is named "Y17B_C1_ULWL-usa-inst-F1" Ok to throw away?
Asked by FilesleftbehindbyGeekSquadIthink.