Home Modem Setup
User rating, 4.5 out of 5 stars with 248 reviews.
4.5(248 Reviews)- 14 Answered Questions
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Description
Features
Before we begin
When we arrive at your home, we'll discuss the scope of work to ensure that services purchased meet your needs and expectations. If they don't, we'll recommend solutions.
Verify internet speed
We'll use a cell phone or laptop to verify the speed of your internet. We'll need your internet service provider (ISP) account information at this time.
Modem activation
Then, we'll set up the modem on your ISP according to the manufacturer's guidelines and ISP process.
Final steps
We’ll verify that your modem is operating properly, provide an educational demonstration of your new equipment, answer any questions you may have, and provide solutions as needed.
This service does not include network or additional hardware setup, configuration, repair or troubleshooting. Also not included are wire runs, wire termination, or functionality for print or file sharing.
Additional charges may be required for land travel beyond installation coverage areas. Service returns cannot be accepted after installation services are completed.
General
- Product NameHome Modem Setup
- BrandGeek Squad®
Other
- Required for ServiceCustomer supplied modem and active internet plan with chosen ISP.
- Workmanship WarrantyWe stand behind our services and repairs with a 90-day workmanship warranty.
- Estimated Time to Complete Service45 minutes
- UPC400063177228
Customer reviews
Rating 4.5 out of 5 stars with 248 reviews
(248 customer reviews)to a friend
- Pros mentioned:Set up
Rated 5 out of 5 stars
TV installation was quick and correct.
||Posted .Mounting was not done at my request. Only set up. Jonathan was excellent at explaining everything.
I would recommend this to a friend Rated 5 out of 5 stars
Efficient team
||Posted .Fast and efficient set up team. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendRated 5 out of 5 stars
Dedication, workmanship and positive attitude!
||Posted .Brian (agent) set up our modem and Roku and connected all devices. He was sympathetic to all of our questions and took the time to make sure we thoroughly understood how everything worked. Brian's dedication and workmanship is the best! With his positive attitude he was a pleasure to have in our home.
I would recommend this to a friendRated 5 out of 5 stars
Geek squad the best
||Posted .Jeremiah did an excellent job hooking up my new modem and making everything was working correctly including my download and upload speed. He answered all my questions and explained what he was doing every step. Great experience!
I would recommend this to a friendRated 5 out of 5 stars
Great Geek Squad crew
||Posted .The crew was great! Got our internet shifted over to our purchased equipment rather than continuing to rent the Comcast modem. They made sure all was in working order and the guys were very friendly and kinda.
I would recommend this to a friendRated 5 out of 5 stars
Totaltech lives up to expectations
||Posted .The Geek Squad representative set up my new modem and WiFi. He was timely, very professional and his demeanor was very pleasant. Very good experience and thoroughly met my expectations. I'm pretty much a technical dinosaur and without this service I would have been lost. Definitely worth having the Totaltech membership.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad installed a modem & mesh router system
||Posted .Brandon did a great job of efficiently connecting, and testing everything. He is friendly and knowledgeable, and was on time for the appointment.
I would recommend this to a friendRated 5 out of 5 stars
Awesome!
||Posted .The guys from Geek Squad arrived and were very professional and helpful with my home network setup. Made it super easy for me!
I would recommend this to a friend
What experts are saying
Q: QuestionI've read that it is better to buy a separate modem and router, then to go combo. Does Best Buy provide services that will install the devices and sync any devices such as computers, phones, or tablets?
Asked by PDav.
- A:Answer Yes. I wanted to 'cut the cable' and not rent router/modem from cable company. I now have a router w/ modem separate. It is a much lower profile than the rented one. Also boost signal around the house. I had the Geek Squad install new tv and move another and hook everything up. They were excellent! They get with the cable company via text and/or phone to sync all. A pain in the butt I did not want to take on. Technology has surpassed me as I have aged. Def recommend the technicians from Best Buy Martinsburg WV.
Answered by Totalx2
Q: QuestionI would like to set up ethernet wiring for my home's internet services in two separate rooms.
Asked by Ethernet.
Q: QuestionI’m looking to have a switch installed for my modem. Do you provide this service for private in home network?. I was told I need to buy a switch
Asked by Carla.
- A:Answer Suggest you buy a Netgear switch. Depending on how many devices you want to connect via Cat5 cables to the router will determine how many ports you need in the switch. Prices are very reasonable. Probably a 4 or 8-port switch will work for you. It is very easy to do. Connect port one Cat5 cable to the router and every other device Cat5 cable to the rest of the ports on the switch. I have connected 4, 6 and 12-port switches. I am not a technician just a homeowner. Probably find how to connect on YouTube and save the expense of GeekSquad.
Answered by TGdrives
Q: QuestionI am getting an I MAC 24. I will need a new router/modem that will work with CenturyLink. I am not strongly tech savvy. Can you help me make a wise decision? Paul
Asked by Anonymous.
- A:Answer Best bet is to call Geek. They are knowledgeable and don't try to sell or upsell.
Answered by Murray
Q: Questiondo you carry CD players that can be used in car connected via UBS or car 12v?
Asked by bonzo.
Q: QuestionI had my laptop serviced by Geek Squad earlier this month and, "good news" it is working great! It appears the technician left behind some files that he used when he serviced my laptop. The folder is named "Y17B_C1_ULWL-usa-inst-F1" Ok to throw away?
Asked by FilesleftbehindbyGeekSquadIthink.
- A:Answer OK to discard them. They are probably test files, but they don't interact with your OS or files.
Answered by Murray