Home Modem Setup

On time, professional, and the most important thing when dealing with people that are not tech savvy is PATIENCE. Buzz is the best hands down.

Both men got things set up and took the time to explain things...even been in contact one service person as small problem can up and he talk me through it. He made one revisit a couple days after when he could not figure what did not get connected right he came in and in about 10 minutes he corrected it. Great service.

Anthony was so incredibly helpful. We needed to update our gateway, after "renting" it from our internet provider, and Anthony was amazing. He accessed our needs, without over-selling or pushing us into something, and helped us with our decision of what to purchase. I think the gentleman's name who installed the modem and routers was Mark. Oh my gosh, he was equally amazing. He patiently installed all the devices, ensured everything was connected with our internet provider and tested the connection several time. Bottom line....these guys are the BEST!!

Am a disabled vet needing new tech to help me when I'm intermittently bedridden. My federal job cannot assist with docs I need, by law, & per Bob in your Savh GA store, Xfininity, is my only option which I already knew. Having been a merchandiser in this store 10 yrs ago, & seeing some of the best, brightest techs be chased away is very sad. I've been in your store, can spot shrink a mile away before it happens & often talk to retail contacts to make sure we know of local resources, avoid theft, & all go forward as often as possible. Needing a new laptop & all in 1, you lost my business. I will let my vets, vendors, & families know of this as well. There are ~2K+ of us worldwide. U can delete my acct as appliances, vacuums, & other items are on my list. No 1 needs to contact me. Your website is bunk as as its not easily navigable for me or my senior spouse. Being a daytrader & on computers since the 80s, with a senior spouse @IBM in the 70s, you blew it. Bye!!!!

Again, Geek Squad techs are always competent, polite, and helpful.

I have better things to do with my little spare time so I had the Geek squad come help me decide what I wanted, (Eero system with Mesh extensions) and install/set everything up.. Great job, even better knowledge of the system!

I purchased a ring security system and had the Geek Squad install after countless attempts to get the system to work right, I had to purchase and return and purchase everything countless times as per instructions from Geek Squad. They told me to return the modem that the one I had was working. I went to the store since it was Covid-19 it wasn't essential I waited until now. I was told I can't return it from February it was too old and they said the store was opened I could have come earlier. Terrible Customer service now I have a modem that's useless which I paid $199 told to purchase and return by your Qeek Squad.

Andrew was super. On time with mask and booties. Enthusiastic and very personable. Efficient and knowledgeable. Did a great job and would have him out again a heartbeat.