KitchenAid - 22.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Black Stainless Steel

Questions & Answers (85)

• Q: What is the gray plastic piece that was taped to the inside of my refrigerator.? It is about 1 1/2 inches x 7 1/2 inches , a snap in plate. (5 answers)

  A: The grey plastic piece that comes with your refrigerator is a filler plate if your fridge does not come with the Fresh Flow Air Filter system. I Googled the part number and found it on this schematic drawing.

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• Q: Kitchen Aid 22.6 Cu. Ft. side-by-side refrigerator Vegetables in bottom drawer are freezing. Drawers removed and find 1 inch of ice build up behind drawers. Any ideas on why this is happening? (4 answers)

  A: Had the same problem, also food above began to spoil or get moldy quickly. Called BestBuy, but since we didn’t pay for Geek Squad & it was over 30 days, they told us to call KitchenAid. Took us awhile to get someone (held on phone for over an hour), but when technician came out, he said there was no drain hole. This was a defective unit. He thawed out the ice, but said that it should be sent back. I notified BestBuy that they were selling defective appliances without checking them out. KitchenAid picked up the fridge & refunded our money. We definitely believe that both BestBuy & KitchenAid know about this problem.

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• Q: Can this refrigerator replace a 12 year old built in Kitchenaid Refrigerator 36 inch with Ice & water dispenser without any modifications to the cabinetry? (6 answers)

  A: My frig was 12 years old. I had the geek guy from Best Buy come and measure. It's free service. At first he said it would not fit. I pressed him to look closer and remeasure. It does fit. I can hardly put a piece of paper on either side but it does fit where the old frig was. I kept my old refrigerator to be sure. For $20 they will move your old frig to the garage also. Hope this helps.

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• Q: Does the ice maker make crushed ice, besides the cubes, as does my current older KitchenAid? (3 answers)

  A: Yes. You may select regular ice cubes...which are actually a bit small, or crushed ice.

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• Q: Is the refrigerator noisy? Loud? (4 answers)

  A: Yes, motor is so loud and grindy

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• Q: Is it possible to get different door handles for this model? (1 answers)

  A: Hello Puffles, we can only recommend the handles that the Refrigerator is manufactured with. Thank you for your inquiry on our KitchenAid appliances.

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• Q: Is the Kitchenaid counter-depth refrigerator 6366742 quieter than Whirlpool model588FIHZ? (2 answers)

  A: We've had ours for just over a year. It is very quiet. We'd had the 'sister' KitchenAid to this newer model; both counter-depth, pretty much without issue (the earlier KitchenAid lasted 10 years, and quite suddenly, the compressor died and we needed to replace the frig very fast or lose $$ in the frozen goods inside). To us, they are the same Whirlpool/KitchenAid quality that we expect for our money. The only complaints we have about this new model: it seems to have a smaller interior space; I can only imagine that the insulated walls have been bolstered; the freezer also seems to be smaller. The other design complaint is the lack of shelf support options that are molded into the side walls. Three drawers (different depths) must be at the bottom, and three shelves for the upper portion only have four shelf supports options. The door bins: there are two wider bins for the upper and the covered, butter bin at top. There are two narrow bins seated across from the drawers when closed. There are lots of notches molded in the door so you have flexibility to accommodate the different heights of condiments, milk cartons, etc. I'm finding I could use another bin to utilize more refrigerator space, but can't find it (yet). I have my own question about that on this forum. The ice maker has worked beautifully and when it fills and ice drops, is probably the noisiest part of its operation.

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• Q: There's a wall on the left side of my space How much room do I need to the left of the fridge to allow the freezer door to open to 90 degrees Important: if I can only open the freezer door to 90 degrees, will I be able to get the freezer drawers out? (2 answers)

  A: The counter-depth option allows an even profile with the counters which is awesome, but in my experience, getting drawers out has been an issue. Mine is in the corner so there's a wall to the right and a dishwasher on the left, and both have restricted getting the drawers out. However, opening the doors enough to get the drawers open to get stuff out (90 degrees) has worked fine. I couldn't do w/o the counter-depth option bc it's a small kitchen. For the occasional times when I have to remove the drawers I've had to bring the whole refrigerator out from the back wall, then push it back.

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