Kwikset - Kevo Touch-to-Open Bluetooth Key and Electronic Smart Door Lock (2nd Gen) - Polished brass

#1 BATTERY USAGE: This lock goes through AA batteries way too fast. I use very good quality name brand batteries but this lock uses them up quickly because it is battery operated for everything it does. The lock mechanism for opening and closing uses battery power and it's on standby mode all day and night just waiting to detect someone touching the lock which and this uses up the battery. #2 BATTERY COMPARTMENT ACCESS: It wouldn't be that bad (just the cost of the batteries every so often) but Kwikset designed this lock in such a dumb way that to replace the batteries you can't just pop off the cover and switch them out. You have to go get a screw driver and unscrew these 3 teeny tiny itty bittty little screws on both sides and 1 on the bottom. The screw on the bottom is directly over the door handle so it's tough to get the screwdriver in it and you must angle the screwdriver. Over time unscrewing the bottom screw with the bit head angled the way it has to be will strip the screw head rounding it out to the point it won't even catch anymore. These screws are very small an easily lost so if you have carpet below your door be careful not to drop a screw and if you have wood floor, as I do, or tile be prepared for a hunt as well because they do bounce far. #3 FALSE TOUCH LOCKING: I've been inside feet away from the door with the door wide open and no one has been near the door in at least 5 minutes and all of a sudden it will activate and lock. I don't have it set to auto lock after 30 seconds or anything like that and there was no one around to brush by it let alone touch it. It happens fairly often but fortunately I've only noticed it locking but that may be just because if the door is open the lock is in the unlocked position so it only has the option of locking. #4 I'm not sure but I think the Kevo App is also using my phone battery because I've noticed my Galaxy S7 doesn't make it 3/4 of the day anymore and it started right when I got this lock. #5 Any time my phone dies and I have to charge it up and power it back on or if I reset my phone or turn it off then on I have to remember to go back into the Kevo app otherwise it won't work with the lock. The app must always be running for it to work with the lock. #6 I called customer service at 1343 hours and they said they are experiencing a high volume of calls (THERE MUST BE A LOT OF UNHAPPY KEVO CUSTOMERS!) and they gave me the option to leave a call back number and they would keep my place in line and call me back once my number came up... well I left my number and now it's 1433 hours and I still haven't heard from customer service so that's over a 50 minute wait which as far as customer service goes I would say that's pretty bad. Overall bad design flaws, bad power consumption, and bad customer service... all for the price of about $250+tax so $275?

I had high hopes for this Gen 2 model. Sadly the touch to unlock and lock feature only works some of the time. We have an iPhone 6 and iPhone 6 Plus paired to the lock. When the lock fails to function properly putting the phone into airplane mode momentarily fixes the issue half the time. Doubt this issue will be fixed with a firmware update for the lock.

Kwikset has done a nice job with the upgraded Kevo, but its just not fully baked. If you have your compatible IOS or Android device (I have an Iphone 7 with IOS 10.1 as of this writing) in your pocket or purse you should be able to have the app running in the background and tap the outer ring of the lock and the door should unlock. I have troubleshooted this with Kwikset multiple times and it just doesn't work consistently. The blue ring just spins and nothing. Kwikset claims to try again as the lock is "calibrating". Multiple times and ...nothing. This is not a dealbreaker, but it does require removing the phone from your pocket and opening the app and unlocking the door with the app. Hence, defeating the purpose and taking longer than it would to take a key out of my pocket and open the door. This is not to say that I would not recommend Kevo. I love that I can remotely (with the Kevo bridge, an additional upgrade) open the lock remotely for guests or vendors that I need to let into my home. Its also nice to be able to check to make sure you locked the door. Although I have on occasion checked the app and it says the door is locked when it isn't. This is a VERY serious issue and in Kevo's defense I have not contacted them. I assume that this might be an issue of the app not getting updated as I had just unlocked the door and gotten in the car and attempted to lock the door with the app, possibly not allowing enough time for the app to receive the updated information. All in all, it is a good product that has great potential but still needs some work. I'd still recommend it. But its important to have the right expectations.

Setup requires app which is inconvenient. Great device after installation. Would be nice if they included a printed manual.

I've tried them all, including the August, Friday, Kevo convert and Kevo first generation. The second generation Kevo so far is the only one that has worked 100% of the time for me! Some of the negative reviews for this lock may in fact be reviewing the first generation version Kevo lock mistakenly. The second generation lock was just released in Spring of 2017. Installation and configuration of the lock was a little challenging but I was able to handle the entire process myself. As soon as I installed the lock and downloaded the app to my phone, it wanted to do a software update that took approximately 20 to 30 minutes and required keeping my phone within ten feet or so of the lock. So I just laid my phone down inside the front door near the lock while it performed the update. It made a loud beep sound once the update was finished and the remaining setup was a snap. One comment, the first 2nd generation Kevo lock I purchased had a defective circuit board. I was unable to get it to reset to factory default by pressing the reset button. I was advised by Kevo technical support (waited on hold almost 30 minutes to talk to them) to try exchanging the item, which I did at Best Buy where I purchased this lock. The new one has been working perfectly ever since I installed it roughly 10 days ago! Bottom line, if you want a Smart Lock that actually works when you approach the door and tap it to unlock consistently, make sure you buy this second generation Kevo and save yourself a lot of headaches and time. This lock also has optional automatic relock which automatically locks the door 30 seconds after it was opened either manually by twisting the knob or using the electronic opening. In other words, with this feature turned on your door is pretty much locked all the time and you have to unlock the deadbolt to exit. This adds an extra layer of security knowing that my door is always locked.

I did research this lock before purchasing. I missed the part saying the wifi is not part of the purchase. This only Bluetooth compatibly out of the box and cannot be unlocked from your phone unless you are within 30 feet. For $99.99 more you can purchase the device to make it wifi compatible to unlock from anywhere. Very disappointed about this. They should make the box read it is smart compatible. I do like the lock other than stated above. Easy to install. The lock fit on the existing holes. Was easy to setup and work. Really have had no problems so far.

I was a bit disappointed with the way this product works as it requires Bluetooth connectivity and if you have several devices already connected to the phone(like an earpiece or a watch), then it would not work seamlessly

Installation was easy. Set-up of the lock to my iPhone was easy. it does't always work when you are near the lock. Sometimes you have to tap it a few times for it to recognize your phone. when it works it is a good feature.