Lenovo - Yoga 9i 14 2-in-1 14" Touch-Screen Laptop - Intel Evo Platform Core i7 - 16GB Memory - 512GB SSD - Mica

Thank you for choosing the Intel Evo-Certified, Lenovo Yoga 9i-14. We are pleased to hear that the features and performance of the Yoga 9i-14 meet the computing needs of you and your husband so well.

We are sorry to hear that you are having issues with your Intel Evo-Certified, Lenovo Yoga 9i-14, model number 82BG000CUS. Since the issue you describe happened on two separate computers, be sure any software you installed is compatible with Windows 10. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If the problem persists, we recommend you contact Lenovo Tech Support at: 877-453-6686.

We are sorry to hear that you are having issues with your Intel Evo Certified Lenovo Yoga 9i-14, model number 82BG000CUS. First, be sure you have the latest version of Windows 10 on the computer. Then update all of the BIOS files and all of the system drivers, up to that latest version of Windows 10. Use the Lenovo Vantage Utility APP installed on this computer, to be sure you get all of the Operating System files for your specific model. You can easily accomplish this by scanning the computer with the Lenovo Utility software available on this computer. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan" In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If the issue still continues after these updates, we recommend you call Lenovo Tech Support at: 877-453-6686 for additional help.

The Intel Evo-Certified, Lenovo Yoga 9i 14 model number 82BG000CUS, ships with the Windows 10 Home 64-bit Operating System and should not freeze. If you are getting system freezes, be sure any software you installed is compatible with Windows 10. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If the problem persists, we recommend you contact Lenovo Premium Care at: 888-278-9707.

We are sorry to hear that you are having issues with your Intel Evo-Certified, Lenovo Yoga 9i-14. If you are having issues with the initial activation and installation of Windows 10 updates, rolling back the updates may correct the issue. Here is a link to instructions for rolling back a Windows 10 update:  https://www.howtogeek.com/235474/how-to-roll-back-builds-and-uninstall-updates-on-windows-10/. If you are unable to get to the Windows 10 desktop any longer to roll back the update, this system is equipped with OneKey Recovery System. There is a very small pin hole on the bottom right side of the device, right near the top right corner of the cooling vent on the bottom of the device. You will need a pin to push this reset button. Plug the device in. Let the battery charge for about 15 minutes. Push the reset button. The system should boot to a choice screen where you can choose "Restore To Factory Default". Select this. It will delete everything from the hard drive except the original factory install of the operating system. You will need to reinstall all programs and files after the reset. If you don't have copies of the files, try to make one before you restore by selecting "Boot to desktop" and trying to back up your files. If the problem persists after the factory reset, we recommend you contact Lenovo Tech Support at: 877-453-6686.

We are sorry to hear that you are having issues with your Lenovo Yoga 9i-14 model number 82BG000CUS. Be sure any software you installed is compatible with Windows 10. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If the problem persists, we recommend you contact Lenovo Tech Support at: 877-453-6686.

We are sorry to hear that you are having issues with your Intel Evo-Certified, Lenovo Yoga 9i-14 model number 82BG000CUS. Since you mention the issues you are experiencing developed after 3 or 4 days, Be sure any software you installed is compatible with Windows 10. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programming errors have occurred. You can do that by typing "restore" in the Cortana search window. Just click on the magnifying glass icon at the bottom left of your Windows 10 Desktop. Click on "Reset This PC" Then click on "Get Started" and follow the on screen directions to restore to factory defaults. If the problem persists, we recommend you contact Lenovo Premium Care Support for additional personal care at: 888-278-9707.

Thank you for choosing the Intel Evo-Certified, Lenovo Yoga 9i 14 model number 82BG000CUS. This configuration ships with Intelligent Cooling Technology, co-engineered with Intel to optimize power according to your needs. The Yoga 9i optimizes your experience with AI innovation across a range of smart features, including Lenovo Vantage Utility Software and Lenovo Rapid Charge Express Technology, you can stay active for up to 18 hours of battery life. It is normal for the Yoga 9i 14 to feel warm to the touch while charging. The normal maximum operating temperature for the 11th Gen Intel Core i7-1185G7 processor is 100 degrees Celsius:  https://www.notebookcheck.net/Intel-Core-i7-1185G7-Processor-Benchmarks-and-Specs.467757.0.html. Battery Conservation Mode is recommended as a power setting if you are going to leave your Yoga 9i 14 plugged in all the time. Charging the battery to only 60 Percent capacity will improve the batteries longevity.